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Home › Forums › Themes Support › Claue › woocommerce filter not working same

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    • June 17, 2022 at 10:25 pm #43185
      artimization
      Support Expired

      hello, When i update woocomerce my all filter showing wrong results, for example in ( GENDER filter )
      Mens (20) products quantity after woocomerce update its showing (3)  quantity. same issue with all attributes, Please check it, i have attached screenshots

      without woocommerce update
      https://drive.google.com/file/d/12tpHXFw7iIVh3ytYN7Y06OqHbOVI5tOQ/view?usp=sharing

      woocommerce updates on latest version
      https://drive.google.com/file/d/1V7PmhjBt-ypxSzbINoApktLSf1nWaPRg/view?usp=sharing

      live website link:
      https://www.lifestyle-collection.com.pk/product-category/watches/mens-watches/breitling/

      Stagging version with updated woocomerce
      https://woocommerce-580605-2683502.cloudwaysapps.com/product-category/watches/mens-watches/breitling/

      I am waiting for your response

      Regards

      omer

    • June 17, 2022 at 10:32 pm #43186
      Harry
      Support Expired

      Hi Omer,

      Please try update plugin YITH Ajax Filter if it not latest version. If now it latest version please report issue to plugin author.

      Kind regards.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 17, 2022 at 10:41 pm #43187
      artimization
      Support Expired

      we are not using:  plugin YITH Ajax Filter . theme default filter using

      Attachments:
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    • June 17, 2022 at 10:58 pm #43189
      Harry
      Support Expired

      Can you send me staging admin account to check?

      I check on my local it still work well https://tppr.me/Zhq1g https://tppr.me/R2B9h

      By the way, please renew your support at https://themeforest.net/downloads. Your support outdated so long

      Thank and regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 20, 2022 at 9:18 pm #43191
      artimization
      Support Expired
      This reply has been marked as private.
    • June 21, 2022 at 6:53 pm #43192
      Harry
      Support Expired

      Hi,

      I tried update WordPress, plugins, switch to default theme, clear WooCommerce transients, clear expired transients but the issue still there.

      Could you try create new staging site and update WordPress first after that update WooCommerce, update WooCommerce database and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 22, 2022 at 9:45 pm #43193
      artimization
      Support Expired
      This reply has been marked as private.
    • June 23, 2022 at 6:39 pm #43194
      artimization
      Support Expired

      any update?

    • June 23, 2022 at 10:01 pm #43195
      Harry
      Support Expired

      Hi Omer,

      Please try go to Appearance > Widgets and re-create filter by attributes https://tppr.me/Su8nZ

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 24, 2022 at 8:22 pm #43196
      artimization
      Support Expired
      This reply has been marked as private.
    • June 24, 2022 at 10:05 pm #43198
      Harry
      Support Expired

      Hi Omer,

      I see WooCommerce they remove old widget you are using on old version of WooCommerce and when you update the old not work and the new working like that https://tppr.me/A4L1g

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 24, 2022 at 11:09 pm #43199
      artimization
      Support Expired

      but the filter logic is not correct. where is written woocommerce update filters so i can share with my team.

      Regards

      omer

    • June 26, 2022 at 11:53 am #43202
      Harry
      Support Expired

      Hello Omer,

      Sorry i wrong, when i deactivate “Classic Widgets” the “Filter Products By Attributes” widget disappear and replace by “Filter Products By Attributes” block and it work different with “Filter Products By Attributes” widget. Please report the issue with WooCommerce team https://github.com/woocommerce/woocommerce/issues

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 27, 2022 at 9:52 pm #43203
      artimization
      Support Expired
      This reply has been marked as private.
    • July 6, 2022 at 10:04 am #43220
      Harry
      Support Expired

      Hi Omer,

      Can you re-create staging site so i can report the issue for WooCommerce team.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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