Support Forum

Dear Claue theme support team,

I am facing a specific issue on my WordPress site that uses the Claue theme. Recently, I configured the Measurement Price Calculator plugin for WooCommerce to sell products such as wallpaper rolls with customizable width and height options.

However, I noticed that when the Claue theme is active, the input fields for width and height do not appear. I conducted detailed tests, including deactivating other plugins and temporarily switching themes, and confirmed that the Measurement Price Calculator plugin works correctly with other themes. This points to a code conflict between the plugin and the Claue theme.

Below is the feedback received from the plugin support:

Amber replied
Nov 8, 8:37pm

“Hey there,

Thank you for running those tests and letting me know what you found, along with including a screen recording. I’m sorry to hear that it’s your theme though. In this case, since the Measurement Price Calculator is working properly outside of that theme, my best recommendation would be to reach out to the theme developers and inform them of this coding conflict. They will have to update their code to remove the conflict. That, or see if there is another theme without the conflict that you can use.

I’m sorry that this is not the news you were hoping for, but I hope it’s helpful, nonetheless.

Is there anything else I can assist you with regarding our Measurement Price Calculator plugin?
I’m happy to help where I can!

All the best,”
To facilitate your analysis, I recorded a video demonstrating the issue, which can be accessed via the following link: Problem demonstration. https://www.loom.com/share/78851c2c906f4193adf45ccec8fece8c

I kindly request your assistance in checking this conflict and, if possible, updating the theme code to resolve this incompatibility. This adjustment is crucial for me to continue using the Claue theme without losing the functionalities provided by the plugin.

Thank you in advance for your attention and support.