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  • #28556

    Hi Harry,

    Many thanks for getting back to us regarding the issues so quickly, really appreciate it.

    Thank you too for the fixes – some things worked, others not, so will go through those below:

    -slider size on desktop is fixed, thank you! On mobile however, it is still far too big and cut off awkwardly. We do have responsive mode for mobile switched on on layer slider so not sure if there is a conflict somewhere with the theme. It does display correctly with these slider settings on the live site.

    -image cropping. We know about those image optimisation sites so happy to use those. But could you please let me know what the maximum product dimensions (width and height) need to be on the product page to display correctly and all the same size? What do we need to be cropping them to?

    -thank you for the fix on the product categories sidebar. The list now appears as it should on the side. For some reason though, it only appears when the page ‘Dresses’ (the main shop page) is selected but not on the other top menu category pages like Occasion Glam, ‘On Sale’ etc etc where it should also appear. We do have the categories widget added to the primary sidebar and we also have the sidebar view enabled on those categories. It appears with this set up on each of those menu pages on the live site so not sure what is going wrong here. Could you advise?

    -thank you for the code snippet for the main menu (lobster font). The menu is super tiny now so we’ve added this code snippet to the style.css:

    .jas-menu > li > a {
    font-size:25px!important;
    }

    It hasn’t worked – could you suggest an alternative one that does?

    -Newsletter Sign Up Row (above footer). We’ve set up a page through Bakery Page Builder as you suggested. Added the row but could not get the text option to add inside the row (it now appears above it). We also added the shortcode for the newsletter alongside the text. This along with the text all stacks one under the other rather than in one line as it should in the row. How can we fix this?

    -multi currency not geolocating and not switching on page. So firstly, we did the steps you suggested before switching on the WOOCS plugin to see if we could run the multi currencies & geolocating correctly just with that. 1) switched off Complianz plugin; 2) set woocommerce settings to “default customer location”. Unfortunately this did not fix the issues – 1) currencies do not appear to geolocate, 2) if you switch the currency, it still does not switch on that page, and 3) the currency rate does not automatically update even though the API is set up correctly. (it will update manually if prompted)

    Before I move on to us testing the multi currency set up with the WOOCS plugin switched on, I just wanted to clarify with you what the multi currency set up on Claue is meant to be able to do on its own without integrating it with WOOCS. We were advised that it does geolocate (ie a user in Australia landing on the site would see shop prices in AUD and AUD as the selected currency as opposed to the store’s default USD). Does it definitely do this on its own? If yes, let’s try to fix the issues on it alone rather than trying to integrate WOOCS into it.

    We did also try to see if switching the WOOCS plugin would solve things. It only made it worse. While it did geolocate – it showed prices in the right currency for the region on the shop page BUT the currency symbol at the top right corner was incorrect (showed USD and would not change). Also the currency could not be changed on the page at all, not even on another page (which previously happened with the plugin switched off). Yet to see if it will autoupdate the rates (set to 24hrs).

    If the multi currency set up on Claue is supposed to be able to geolocate, we would prefer to just fix it and run with this rather than layering up another plugin like WOOCS over the top of it. So please let us know.

    If Claue can’t geolocate on its own, please let us know the exact set up you’ve integrated with WOOCS since its definitely not working at all right now. The set up we have on the plugin is the exact same one we have on the live site and its working fine there.

    Thanks again, much appreciate your assistance!

    #28554

    Hi,

    1,2 Please add custom CSS code

    .page-head {
    	padding: 50px 0;
    }
    .shop-top-sidebar .widget ul li a {
    	padding: 10px 15px;
    }

    and change 50 and 10 with your number

    3. I’m sorry it can’t do this.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28548
    This reply has been marked as private.
    #28547

    Hi,

    Please add below code to Claue > Theme Option > General Layout > Custom CSS

    .jas-action {position: relative;}

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28543

    Hi Sergio,

    Thank you for choosing our theme.

    1. Please go to Appearane > Widgets > WooCommerce Categories Menu Sidebar and remove widget title. We recommend remove the “Categories” text it look not good.

    2. Please add below code to Claue > Theme Option > General Layout > Custom CSS

    .shop-top-sidebar .product-categories {
    	margin-left: 0;
    }

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28534

    In reply to: Site running slow

    Hi Vincija,

    1. You can upload images for each color gallery http://prntscr.com/mcckdg that will help you save time do not have to upload image for each variation

    2,3. Please add below code to JanStudio > Theme Option > General Layout > Custom CSS

    .slick-prev, .slick-next {
    	border: none;
    	background: none !important;
    }
    
    .jas-sc-instagram .item img {
    height: 320px;
    max-width: inherit;
    width: auto;
    }
    @media only screen and (min-width: 1024px) {
    .jas-sc-instagram .item img {
    height: 400px;
    }}
    .product-image .db::before {
    	display: none;
    }

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28533

    Hi,

    1. I checked your site with classic editor it still work well. To disable Gutenburg please go to WPBakery Pagebuilder and check in this option http://prntscr.com/mcc6su

    2. For slider please edit slider and turn off full width option http://prntscr.com/mcc5iz and turn off header transparent in Theme Option > Header > Header Transparent

    – I recommend crop image on your local and optimize image at https://tinypng.com/ before upload on your site

    3. Because you remove order tracking page so it redirect to 404 page. I help you re-create this page and it now working

    4. Please go to Theme Option > WooCommerce > Product Listing Settings > Layout and select layout with left sidebar http://prntscr.com/mcc93h and navigate to Appearance > Widgets > WooCommerce Categories Menu Sidebar and drag Product Categories to WooCommerce Sidebar http://prntscr.com/mcc9n6

    5. Please add below code to claue-child > style.css

    @import url(https://fonts.googleapis.com/css?family=Lobster);
    .jas-menu > li > a {
    	font-family: Lobster !important;
    }

    6. I’m sorry the discount percent only show correct number and can’t override to rounded-down

    7. Please add below code to claue-child > style.css

    .footer__top .jas-social i {
    	font-size: 24px;
    }

    8. You only need use WPBakery PageBuilder and new row and add your element ( Text & Icon) or add TextBlock and add shortcode to show newsletter form

    9. Please add below code to claue-child > style.css

    .post-info span, .post-meta, .posted-on, .single-post .page-head .pr span {
    	display: none;
    }

    10. I still see the video work well http://prntscr.com/mccfrg after click “enable cookies and enable content

    11. Please go to WooCommerce > Settings > Default Customer Location http://prntscr.com/mccgaa

    12. Please try deactivate plugin Complianz | GDPR Cookie Consent if issue still there, please try enable plugin WOOCS Currency Switcher. I check on our demo with currency switcher integrated with our theme it still work well when switch currency don’t need to reload or open new link to update currency

    It better if you separate to 3 topic with 3 tasks for one topic that will help us easy handle.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #28529
    This reply has been marked as private.
    #28514

    Hi, it is not working : https://dialhands.com/product/men/onyx-bohemian/

    it is aligned to left.
    is there any setting to change the align to right before we apply the css code?

    Thanks

    #28513

    Hi,

    Please add below code to Claue > Theme Option > General Layout > Custom CSS

    .badge .right, .jas-wc-single .product-extra .badge .right {
    	right: 0;
    }

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

Viewing 10 results - 1,131 through 1,140 (of 3,138 total)