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Hi Harry,

Thank you for your mail.

Actually on the storefront theme you loaded, though the site is still slow, it is much faster than before.

We ran some tests too from Pingdom which are attached.

On storefront, no plugins activated, load is 14.74 seconds.

On Claue, no plugins activated, load is 12.72 seconds.

On Claue, theme plugins only activated, load is 44.51 seconds.

So the speed issue is somewhere in the plugins which come with the theme.

How did you get on with the Gateway timeout issue on the products and the other layout issues? Its possible that the fixing the gateway timeout may help the load speed too.

Please get back to me as soon as possible as we need to keep working on the site since its already live.

Many thanks in advance, much appreciate it.

Hi,

We use Siteground. We have other sites with them on the same server and there are no issues with those. I have contacted them and they advised that the issue appears to be the plugins – basically too many of them.

How did you go with the Gateway timeout error on the products? Fixing this bug may also help with fixing the initial load time.

We will go through and try to run the plugins one by one but can you please review the Gateway timeout error and advise in the interim – this was the top priority and the main reason for our post.

Thanks again.

Hi,

So we’ve run a speed test of all the plugins one by one.

Regenerate Thumbnails, Metaslider and Instagram shop score a bit worse by a few seconds but nowhere near the total with all plugins active which just now registered 33 seconds. So the overall slowness would seem to be an accumulated issue – when all the plugins are active on the site.

How did you go with the Gateway Timeout issue – could you please advise a fix on this as this is currently rendering the theme useless and is stopping us from moving on to fix the other issues.

Thanks again

Hi Harry,

Thanks for your reply. Whatever you did in fixing the layout seems to have also fixed the Gateway timeout issue on the products. Unfortunately the slow initial load time is still there. Siteground have investigated and advised that it is definitely something within the theme, most likely the plugins.

We will try some caching and optimisation options for this but may need to reopen this thread with you if these don’t help.

Thanks again!

Hello,

I already did this when I was testing the speed on each plugin and it didn’t help. Though each plugin one by one was relatively slow, there were only two or 3 (see above post) which were a little slower but nothing that stood out.

We’ve done some optimisation on the server side. We also use the Siteground servers in Singapore as opposed to the northern hemisphere since our customers are located in Australia as well as EU and US.

Could you please let us know how the site load time compares now to what it typically is for your other customers?

Many thanks

The speed seems to go up and down with each test so still not great. But my question was – on average what kind of load times in seconds are your cusomers’ sites with Claue getting? Are we really below average, average, above average etc…?

Hi,

We are still waiting on an answer to our question – what should the load time be on average for site with this theme? How far away is our site’s load time from the ballpark?

Thank you for the info Harry, appreciate it.

Hi Harry,

Thank you very much for your reply and the fixes.

We have upgraded the php version and set up the default homepage and the background pic. The picture shows up a lot darker than the original  image – where can we control the level of darkness/shading on it?