Add to cart button taking 30 seconds to work

[Monumart]

As discussed on Themeforest. Details are attached.

[Harry]

This reply has been marked as private.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Monumart]

This reply has been marked as private.

[Foster]

Hi,

Sorry for the late response, I have spent a lot of time to check this issue, but I can’t find any solution, and I activated the default theme of WC (Storefront), it has same problem as well. So I think the problem from your hosting or the plugin installed on your site.

Is this production site? Can I deactivate one by one plugin to check?

-Foster

 

 

[Monumart]

I will have to turn on our maintenance plugin. I will do it now, then you can do further tests.

[Monumart]

This reply has been marked as private.

[Foster]

Thank you, I will check it ASAP

[Foster]

Hi there,

I have fixed this problem for you, please check.

Thank you

[Monumart]

Perfect! Can you let me know what the problem was.

I will need to go through the site and turn everything back on just to make sure it all works.

[Monumart]

Just tested and it adds within 2-3 seconds. Thank you very much!

[Foster]

The problem caused by our theme, we will improve it in next version, you don’t need do anything, just click upgrade button in Envato toolkit plugin when we have a new version.

Cheers,

Foster

[Monumart]

OK great – I presume the next update will also include the latest Visual Composer update as well?

Many thanks for your help on this. You can close this ticket if necessary.

[Foster]

Yes, the latest version of VC will be included in the next version. Please reach us if you face any other issues or have any questions.

[Monumart]

This problem is now back since updating to the latest theme update! I’m also still getting an upgrade message for the visual editor.

PLEASE FIX ASAP.

[Monumart]

URGENT ATTENTION REQUIRED

[Monumart]

Please do not make any changes to the site right now – I am migrating it to another faster server.

I will update here once the site has been transferred.

[Foster]

Ok, We are here to waiting your responses

[Monumart]

OK, I’ve migrated the site over and am now experiencing much quicker load times.

The add to cart now takes 5-6 seconds which is just a bit slower than it was before when you fixed it the first time (2-3 seconds load time).

The only other issue is the visual composer plugin is still saying it needs updating. Do I have to do this manually despite uploading the updated theme files?

[Harry]

I added code fix issue with add to cart load time and update Visual Composer plugin on your site.

Next time you can click on Begin update plugin to update recommend plugins

https://monosnap.com/file/2hRRw6d7btdQkr63rG4zVYCHQxqZaB#

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Monumart]

That’s great thanks, but won’t the add to cart issue go back to how it was on the next update (like it has on the most recent update)?

That notice never appeared so I didn’t update anything. I will check manually next time.

[Harry]

Could you try clear cache on your browser. I check now it still add product to cart.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Monumart]

I think you misunderstand – it is all working fine, adding to cart within 1-2 seconds. I am asking if it will revert back once I update the theme in future or are you adding this code to any future updates?

[Harry]

Hi,

We will add fix code to the next update so it will not revert.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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