Add to Cart no longer works after first product is added

Tagged: broken, ajax, cart

This topic has 6 replies, 2 voices, and was last updated 5 years, 11 months ago by Harry.

Viewing 6 reply threads

Save

Author

Posts
- January 16, 2019 at 6:41 am #28259
  
  BigBrother6
  
  So, this is a new bug, but one I have been unable to figure out where it comes from.
  
  We haven’t updated any plugins or WP core as far as I know, but all of the sudden the “add to cart” buttons only work the first time you use them. There are no console errors.
  
  This is a pressing issue that is currently affecting customers. Our website is here: https://pineoutfitters.shop
  
  Thanks!
- January 16, 2019 at 10:35 am #28263
  
  Harry
  
  Hi BigBrother,
  
  I check your site it still work well. Please try clear cache on your browser and check again.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- January 16, 2019 at 10:23 pm #28302
  
  BigBrother6
  
  @Harry
  
  Thank you for taking the time to look into this.
  
  This is happening on almost every customer’s computer as well as ours here in the office, so I don’t think it is an issue with my PC.
  
  That said, I tried it in incognito mode (no cache, cookies, etc) and was still able to reproduce the issue:
  
  Go to the home page
  Scroll to featured products
  Hover over one and click quick view
  Add to cart
  Click “shop” in the menu
  Scroll down and hover over a hat and click quick view, then add to cart
  That hat did not add to the cart
  
  If that doesn’t work for any reason, keep repeating the process going back and forth to the home page.
  It generally stops working after one navigation for me.
- January 16, 2019 at 10:52 pm #28310
  
  Harry
  
  Hi,
  
  I see the version of WooCommerce newer than version of theme.
  
  Please try update theme. The theme outdated so long.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- January 17, 2019 at 1:52 am #28319
  
  BigBrother6
  
  Will updating the theme not break the plugins and things like that?
  
  Also, what is the process for updating the theme?
- January 17, 2019 at 6:05 am #28320
  
  BigBrother6
  
  Harry, what’s the process for updating the theme?
- January 17, 2019 at 7:50 am #28323
  
  Harry
  
  Hi,
  
  Please follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
Author

Posts