All of the suddon Product Detail Main Image Way Too Small

[Chris.Mc]

Hey,

for a few hours we’re trying to find out what causes our product detail main image appear like a thumbnail.

We regenerated all thumbnails, disabled plugins and even restored a backup from two days ago but still, the main product image is way too small. We changed the image size in the customization section, regenerated the thumbnails again but still without success

Would you guys have an idea why or what could have happened?

Many thanks

Chris

 

 

[Harry]

Hi Chris,

I see the custom code you added cause the issue https://prnt.sc/qmg43x

Please remove the code to fix.

By the way, your support expired. Please renew your support at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281 that will help us continue develop new features and improve our theme.

Thank and regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chris.Mc]

Thanks Harry,

will renew the license. We had a break and started from scratch.

Could you let me know how to remove such a custom code and how it actually got there?

Thank you very much

Chris

[Harry]

Hi Chris,

When i logged in your site i don’t see the issue, maybe the code in cache please try clear cache of WP Rocket.

Kind regards!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chris.Mc]

This reply has been marked as private.

[Chris.Mc]

This reply has been marked as private.

[Harry]

Hi,

On the link i sent it have extend support button, or you can go to this link https://themeforest.net/downloads and click renew support.

The code run when screen resolution bigger than 768px

I check your site but don’t see where you add custom code. Could you tell me where you added the code?

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Chris.Mc]

That’s the point. We did NOT add any custom code. Before this happened we created the Lookbook page with the pin maker plugin and installed revolution slider. Then we deactivated revolution slider again. First we thought this issue came from the plugin, but after restoring a backup from two days ago the issue still exist.

We just extended the support since it’s really worth with you guys.

[Harry]

Thank you for renew support.

Are you using CDN (Cloud Flare, MaxCDN) cache?

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I solved the issue. It cause by “Optimize CSS delivery” option of WP Rocket. it use old css and i click on “Generated critical path CSS” and clear cache https://prnt.sc/qmkqbw it now ok.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

You’re welcome. Have a nice Sunday!

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

you still need plugin claue-addons, it include element to build homepage. You can disable plugin claue sample data.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

Posts