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    • #43422
      ateacme
      Support Expired

      Hi, I have a problem with blog thumbnail images on https://www.marlenefragranze.com/it/blog/

      I used 900×600 px image and tried also with one of the images created for slides in homepage but images are not visible in blog list.

      At the moment this is a “standard” page with your blog widget (because I dont’ want article slide at the top of the page).

      If I set this page as “blog page” in settings>reading option, then thumbnail become visible but just in the list, non in the top slide.

      The featured image can be visible if I put it into the page so it’s not a file problem.

       

      Thanks a lot for any help you can provide

    • #43423
      Harry
      Support Expired

      Hi Ateacme,

      I checked your site and saw the issue because your site running multilingual.

      You need create a sample post in other language and also need media translation.

       

      Translating Images with WPML Media Translation

       

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43424
      ateacme
      Support Expired

      But what about if I don’t want to publish a post also in english?

      In all the other websites I can publish post just in one language without issues…

    • #43425
      Harry
      Support Expired

      Hi,

      I’m not sure but you can try create a post in English and un-publish this post.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43426
      ateacme
      Support Expired

      This can be just a temporary solution…. I need to have a correct image display without creating and deleting translations I don’t need to.

      Please check a definitive solution

    • #43427
      ateacme
      Support Expired

      In any case your suggestion doesn’t work.

      Now I have an english post but image is still hide

    • #43428
      Harry
      Support Expired

      It now show the image, please try delete the English version and check again.

      I have to go to WPML > Setting > Media Translation and click on Apply button.

      I see you using our theme for new site. Please buy new license for new site. One license only can use for one site.

      Thank and regards!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43429
      ateacme
      Support Expired
      This reply has been marked as private.
    • #43433
      Harry
      Support Expired

      Hi,

      I’m not sure why on my local it work well https://tppr.me/IkMmM. On your site when i deactivate plugin WPML it show the image. Let us check more and give you solution.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43434
      Harry
      Support Expired

      I see the issue, you check in this option https://tppr.me/xxIr and it change the path to image when i uncheck the issue resolve.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43435
      ateacme
      Support Expired

      ok, thanks.

      Please, when you deactivate a plugin for a test, then activate it again: my client Marlene couldn’t open the custom admin link because of ithem security plugin deactivated

      • #43436
        Harry
        Support Expired

        Sorry about this.

        The issue resolve when uncheck this option https://tppr.me/xxIr

        Kind regards

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43437
      ateacme
      Support Expired

      that image is visible but others not are not visible and links are not more valid

    • #43438
      ateacme
      Support Expired

      I had to restore a previous backup to see the site correctly. we need to make a change in how the cover images are called up by your blog widget. unfortunately I cannot change the rest of the links (already sent to google and used in posts and social campaigns) only for this view

    • #43439
      ateacme
      Support Expired

      At the moment I’m investigating also with wpml support

    • #43440
      ateacme
      Support Expired

      Hi, wpml support detected a conflict between your blog widget and wpml. we have solved it for the moment by replacing your widget with a wordpress standard one that works fine. they gave me a link for you, if you want to ask them for support to improve the compatibility of the theme with wpml: https://wpml.org/documentation/theme-compatibility/go-global-program/

    • #43445
      Harry
      Support Expired

      Thanks, we will contact to WPML team to fix the issue.

      Have a nice weekend!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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