Home › Forums › Themes Support › Gecko › Can´t update Gecko Theme when Support (1year) is expired?

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    • May 26, 2020 at 9:52 pm #36638
      blackpmetall

      Hello,

      just saw that my Gecko theme is stuck on 1.7.4. The newest Version is 1.8 or something. Can I update even tho my support for the theme is over?

      Thanks 🙂

    • May 26, 2020 at 10:16 pm #36639
      Harry

      Hi,

      Please try renew support at https://themeforest.net/item/gecko-powerful-ajax-woocommerce-theme/15863658 and try follow this topic to update http://support.janstudio.net/forums/topic/updating-the-theme/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 28, 2020 at 6:10 pm #36657
      blackpmetall

      I renewed the support.

      When I download the theme and upload it, it says: The package could not be installed. The theme is missing the style.css stylesheet.

      Please help 🙂

    • May 28, 2020 at 6:17 pm #36658
      Harry

      Hi,

      Please create new personal token at https://build.envato.com/create-token/ and use Personal Token not API key or if you manual update please extract gecko_main_files.zip and install only gecko.zip

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 28, 2020 at 6:18 pm #36659
      blackpmetall

      Ah okay I got it now. Thank you 🙂

    • May 28, 2020 at 9:04 pm #36660
      blackpmetall

      Next problem:

      New version of Gecko is installed and running.

      Everything looks perfectly fine but when I click on a product it doesn´t load the pictures and the productpage is extremely long.

      Also I see the pictures when logged in as Admin but doesn´t as customer.

      Also sometimes it loads a Picture but most of the time not.

      But the most irretating is that its working fine on my main page (german) but other languages have problems with the pictures.

      Looking forward to your reply.

    • May 28, 2020 at 10:17 pm #36661
      Harry

      Hi,

      The isssue cause by plugin A3 lazyload i turn off lazyload image option it now work well.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 28, 2020 at 10:21 pm #36662
      Harry

      And the Async JavaScript plugin cause conflict Js and i disable Async JavaScript it now work well.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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