Home › Forums › Themes Support › Claue › CART Not deleting items

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    • June 17, 2018 at 12:42 am #21669
      bestfitbybrazil

      when you put items in the cart, then open cart and X an item or Delete it, a few seconds later it comes back.  Just refresh screen and its still there.  ??? Please help.  Didn’t happen before.  I’m thinking it might be some upgrade for the multi-cart, but just want to make sure thanks.

    • June 17, 2018 at 7:27 pm #21678
      ArtK

      Looks like cache issue 😉 Did you exclude cart page from cache?

      We are not claue support. But we love helping Harry around if we can as he is an awesome guy.

      Best Regards,

      Team Artk

    • June 17, 2018 at 7:42 pm #21679
      bestfitbybrazil

      How to do this?

    • June 17, 2018 at 10:13 pm #21686
      ArtK

      Do you use cache? And do you use any cache plugin like W3TC?

      Best,

      Team Artk

    • June 19, 2018 at 4:02 pm #21718
      Harry

      @ArtK thank you for support us.


      @bestfitbybrazil       i check your site and see you’re running outdated version of our theme. Please try update theme to latest version.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 20, 2018 at 11:47 am #21741
      bestfitbybrazil

      ok this is a complete NIGHTMARE.  I just updated the Claue theme and now people can not checkout and it did NOT fix the original problem, just created a new one.  The cart is not showing NEXT button.  and you can not jump to the next page to pay!  how do i reverse this update or fix the checkout process???

    • June 21, 2018 at 1:16 am #21761
      Harry
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 2:23 am #21767
      bestfitbybrazil

      i just checked site and cleared all cache.  nothing has changed.  in fact, godaddy says there is checkout error coming from Claue to Woocommerce.  i rolled the template back to 1.32 and still this is not working.  NO “NEXT” BUTTON to move forward in checkout.  can’t even put coupon in

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    • June 21, 2018 at 2:54 am #21769
      bestfitbybrazil

      its the “PROCEED TO CHECKOUT” and “PROCEED TO PAYPAL” buttons that are gone…

    • June 21, 2018 at 8:29 am #21773
      Harry

      Hi,

      Please try update all recommend plugin in Appearance > Install plugins

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 8:40 am #21774
      bestfitbybrazil

      Here’s error log that shows something going on with Claue and checkout.

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    • June 21, 2018 at 8:49 am #21776
      Harry

      Could you send me temporary admin account as private reply. I need more check to help you solve.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 9:51 am #21778
      bestfitbybrazil
      This reply has been marked as private.
    • June 21, 2018 at 11:01 am #21780
      Harry

      Hi,

      Are you working on your site. I see your site work but now i see checkout multi step on your site.

      This issue cause by a plugin you using on checkout page. Please try deactivate plugin one by one.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 11:04 am #21781
      Harry

      This solve by you restore your site.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 11:06 am #21782
      Harry

      Please reply on this topic.

      Some plugin need newer version of WooCommerce, if you update plugin related to WooCommerce but don’t update WooCommerce it cause the issue.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 11:06 am #21783
      Harry

      It now i don’t do anything on your site.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 11:16 am #21784
      Harry

      Yes, you should update WooCommerce and then update theme and plugins

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 21, 2018 at 10:44 pm #21800
      Harry

      Hi,

      Please reply on this topic so we can track your issue, we have so much emails every day. It hard to find the email one by one.

      Please check our theme change-log at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281#item-description__changelog for details

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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