Color & Size Attributes missing from Cart & Order Details

[Spiros7]

Hello,
after updating to your latest Gecko Theme version 1.6.0 we are facing the following issue.
At first I would like to mention that we are using the WooCommerce Custom Product Designer plugin (so Size & Color attributes are coming from the plugin)
If a customer adds a product from the product page, size & color attributes are missing from cart page and order details (so they do not follow the specific order).
If the customer chooses to edit the design and goes to the designer mode of the Plugin, then everything works properly.
So summarizing, if we have an order straight forward from the product page, we cannot see what our customer has chosen (size & color attributes missing). Unfortunately happens the same in the order page.
Till the v1.5.1 of Gecko Theme everything worked properly.
At this time we have rolled back to ver 1.5.1.
Please check the attachments.

Thanks

Wordpress vesrion 4.8.2
WooCommerce version 3.1.2

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[Foster]

Hi,

You mean this one http://take.ms/S9udP did not display in Gecko 1.6.0 or anything else?

[Spiros7]

Exactly

[Harry]

Sorry for late reply.

Could you send us temporary admin account as private reply? We need take closer look before give you suggest.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Spiros7]

This reply has been marked as private.

[Foster]

Thank you, we are investigating this issue, will inform you to know the solution when possible.

[Foster]

Hi,
I have upgraded to gecko 1.6.0 without any problems, please check.
Thank you

[Spiros7]

Hi,
please clear your cache and check again.
Unfortunately the issue still persists.

Thanks

[Foster]

Hi,
I have cleared cache and try in private browser, it working normally http://take.ms/5Mrsv

[Spiros7]

Hi,
this is the result from my side http://prntscr.com/gssdqr

Are you using the Edit Design function or straight forward the Add to Cart button?
In Designer mode there was no any problem.

Thanks

[Foster]

Could you please record a video to describe your steps?

[Spiros7]

Please check the steps here http://prntscr.com/gstz91
Then check the cart from the mini cart http://prntscr.com/gsu0d2

Thanks

[Foster]

Hi there,

Sorry for the late, I have fixed this issue for you, please check.

Thank you

[Spiros7]

Hi,
everything works properly now!

Thanks for your support

[Foster]

You are more than welcome, Please don’t hesitate to open a new ticket whenever you need help. We will be happy to assist you.

[Author]

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