Home › Forums › Themes Support › Claue › Colors in order are different

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    • February 7, 2018 at 3:16 pm #16836
      emohamedadel

      Hi,

      The colors in order are different, the one in title which is the real order the user purchased is different than the colors in the shipping details.

      Please advise

    • February 7, 2018 at 10:17 pm #16874
      Foster

      Hi,

      It seems your site had a problem, I can’t do anything on your site. Are you updating it?

    • February 10, 2018 at 7:30 pm #16992
      emohamedadel

      Hi,

      The website is now fixed, please fix this issue.

      Regards

    • February 10, 2018 at 8:52 pm #16996
      Foster

      Can I deactivate the WooCommerce default theme (Storefront) to check? I want to make sure the problem from our theme. Because I have checked at my localhost, everything is fine.

    • February 12, 2018 at 2:30 am #17044
      emohamedadel

      Yes, you can do it if you will enable it again within few minutes because the website is live.

       

    • February 13, 2018 at 3:41 am #17080
      emohamedadel

      any updates on this issue, we are facing huge problem in our invoices.

    • February 13, 2018 at 2:37 pm #17087
      Harry

      Hi,

      I checked your site and the products in order and saw the color in order doesn’t exist in product. Did you import your products from another site or create new?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 13, 2018 at 2:39 pm #17088
      emohamedadel

      Hi Harry,

      I’ve imported some of the colors from my old website and then i deleted some and re-entered them again.

       

    • February 13, 2018 at 3:11 pm #17090
      Harry

      I think this cause issue, could you try backup your site and clean up database.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 14, 2018 at 4:33 am #17105
      emohamedadel

      I have cleaned the database and it seems that it worked for some products but i see other products showing strange details as per the below image, can you advise

    • February 14, 2018 at 1:48 pm #17112
      Harry

      Hi,

      This issue because you’re using multilingual so it have variation for both language, please try deactivate plugin WPML

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 23, 2018 at 5:41 am #17347
      emohamedadel

      Hi,

      I have investigated the issue and its not from WPML, the colors are very weird and the orders come with strange colors

      I cleaned the database and the problem is still exist, and FYI these products are just added not immigrated from old website

    • February 23, 2018 at 6:17 pm #17366
      Harry

      Could you deactivate Claue theme and activate default theme “StoreFront”, if issue still exist it not cause by our theme.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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