custom pages

[hostingames]

Hi,

1) custom pages
(login, registration, profile and password etc ….)

mean hide the default pages. The default pages only use for admin and not for clients. And to have new page for customers.

Yes, do not go to the backend?

2) On the “functions.php” file of the child template I add functions no function is display?

 

 

In which country are you, our site is open only for the “FR, BE” All other countries are banned

Best regards

[Harry]

Hi,

1. You can download attach file and extract to helpdesk-child for custom page.
2.  For the newsletter plugin you can use https://wordpress.org/plugins/mailchimp-for-wp/

We locate in Vietnam could you please unblock my IP 90.110.44.121 we will help you check functions.php file.

Best regards

 

 

Attachments:

You must be logged in to view attached files.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

1) Thanks for “the file” we will do the test, now

I do not see any function to change his profile picture?
In the custom page

We have the same problem as “other people” here.
On the correct credentials, it can connect directly but when a user gives wrong information, instead of showing them incorrectly on the modal, it just redirects to the default wordpress page.

the modal must remain fixed and display an incorrect user name or password inside modal.

even should be on all operations like forgotten password, registration etc.

The part “My account”. but is it possible to do everything like login, create a new account and forget about this popup? I checked if any errors occurred, such as an incorrect username / password redirecting to the wordpress login page. is possible to give any kind of messages like, success or error in this popup without going to wordpress login page?

2) We have created a “demo” account, everything is fine, except that I do not receive any mail to validate the account?

3) We will not add the ip address here, for the reason that the ip address here
is not yours.
Why give ip of another person?
The ip address you gave and a French ip address.

4) We have solved the problem for the functions.php file.

5) We buy “the template”
yesterday
I already have a lot of problems with your theme.
Your pot file, It lacks chains. Untranslated

Look at the picture here

 

6) I have a question is it possible to see forums for members only?
The problem the plugin here is out of date
Other solution

bbP Members Only

 

7) Dedicated server 8G
I’m talking all the data from the sample of the demo?
After clicking on the import, on the options of the template, but no data is imported. There is no menu.
I tried to increase the runtime and set the memory limit.
Do you have all sample data in XML file?

8) I saw on the comments on the site “themeforest.net”
5 months ago, you recommended this plugin: http://mycatchers.com/
You said you would add ticket creation with this plugin as a feature in your theme.

I do not see the feature in your theme?
Anyway I install the plugin with my license.

9) How to change the text ‘keymaster’ and ‘Participant’ in pictures as your demo?
but mine is text, your demo is image, I hope to style it.

10) Bug with the child template
Active template we have double element add?

When I disable the child template no more bug

 

 

Best regards

[Harry]

Hi,

Sorry for late reply.

1. Profile pictures are a WordPress setting, not specifically bbpress. WordPress calls profile pictures ‘Avatars’ and you will find the settings for Avatars under the ‘Discussion’ link under ‘Settings’ on the Admin Dashboard.

By default WordPress does not allow users to upload their own Avatars to your WordPress website but instead uses a third party host called Gravatar. If you want your uses to upload directly to wordpress then you will need to install a plugin that allows them to do this. We used this plugin for our site https://wordpress.org/plugins/buddypress-first-letter-avatar/

2. The issue with redirect of to login page if input wrong account or password we will improve in our theme.

3. By default WordPress doesn’t support send email confirm you can use a plugin https://wordpress.org/plugins/woo-confirmation-email/

5. This issue we will discuss on other topic

6. You can try another plugin https://wordpress.org/plugins/search/member+only/

7. You can download attach file for .xml sample data

8. We check this plugin can work separate with our theme so we don’t need integrate in our theme.

9. We will check and improve this feature, now you can temporary replace the image in helpdesk/assets/ badge

10. After you switch to child theme you have to re-arrange widgets in Appearance > Widgets.

This issue of WordPress, i don’t know why they don’t fix this issue.

Best regards

Attachments:

You must be logged in to view attached files.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Thank you

And for the translation?

3) I do not use Woocommerce on this template?
Do you have another plugin to offer us
Did you understand the problem?
I create a test account and I receive no email to validate the account
So that means invalid account, the client can not connect this

6) Which one to choose?

8) Yes the plugin work separately with your theme.
Test in process

9) Do you have psd files for images?

[Foster]

Hi,

3. This template did not use WooCommerce template, please install this plugin https://wordpress.org/plugins/gmail-smtp/ to make the email function work.

6. What do you mean?

9. Please download here https://www.dropbox.com/s/bd9v03d6gaycfl0/10-retro-badges.zip

Related to translation issue, please provide us the Admin URL, our IP is 117.1.207.232

Best regards,
Foster

[hostingames]

This reply has been marked as private.

[Foster]

Your site is 500 error now, What did you do? please enable the debug in your WP to check. Refer this article https://codex.wordpress.org/Debugging_in_WordPress

[hostingames]

This reply has been marked as private.

[Foster]

Hi,

You need to enable the debug to see the problem on the frontend. With the error which you sent above, I can’t do anything.

3. Maybe you can choose this one https://wordpress.org/plugins/wp-members/

6. Please use this plugin https://wordpress.org/plugins/gmail-smtp/

 

[hostingames]

This reply has been marked as private.

[Foster]

For this case, please provide me an FTP account, I will connect to your server to check the problem. I’m sure no one in my team to add that code.

6. You can use this plugin instead https://wordpress.org/plugins/easy-wp-smtp/

[hostingames]

This reply has been marked as private.

[hostingames]

This reply has been marked as private.

[Foster]

Hi,

I’m sorry for the late, we are investigating this issue, please kindly stay tuned.

[Foster]

I have fixed the 500 error problem, It caused your plugin, it’s not the problem from our theme.

Regarding translate issue, in the breadcrumb please change it in the page

Some string untranslated in the extra plugin, for example, “Resolution” ticket status, you need to translate in the “bbResolutions” plugin. We are always here to help you solve all the problem, so please calm down.

[hostingames]

Hi,

1) Thank you for correcting the 500 error problem
Who caused the 500 error problem?

2) Regarding the translation problem, I’m talking about your plugins?
In the admin panel and not the page.

4) We still have the problem on the page title?

Each time he adds a / in the title

5) On the custom page you sent, can you add a field for an avatar?
To avoid installing a plugin

 

[hostingames]

6) How to activate Knowledge Base is it necessary to create a new page?

[Foster]

Hi,

1. This plugin 5sec-whos-online caused 500 error, I have just re-activate it.

2. As I can see in the previous image, You show the untranslated string in the breadcrumb, I misunderstood something?

3. This is what I can see now, It was translated

4. Sorry for this issue, we are investigating it, now please change “‘” with “‘” to hotfix, for example, Forum d'entraide
5. I missed something here? Could you please tell me once again?
6. You just need to add the Menu item like this

[hostingames]

Hi,

There is still a chain not translated here

1. To request an update to the plugin developer
We need your full report on the error
Because the author of the plugin does not give any update

2. Yes, sorry, you misunderstood something

3. The file was already translated, forgot to add to the file “-fr_FR”
at the beginning we were “bbResolutions-fr” at “bbResolutions-fr_FR”

5. Yes, on the custom page it is missing a field to add our avatar from our computer
Instead of installing a plugin

6. View all articles in the knowledge base in the footer as on your demo, in one link
Our link Knowledge Base and already add in the footer.

Thanks again for everything

[Foster]

Hi,
1. Did you change FTP password, It does not work anymore
5. I’m not sure to understand your mean. Could you please take a screenshot to describe it?
6. What do you mean?

[hostingames]

This reply has been marked as private.

[Foster]

Hi,
This is the error of plugin

Translation issue was fixed.

5. I don’t have any idea for this feature, I’m sorry.

6. Please assign each Knowledge base post into at least one category, you can see the demo https://www.support.bestgoodeal.eu/knowledge-base/

[hostingames]

Okay, what was the problem with the translation?

That you have caused the errors in our log?

[Foster]

Yes, the error from our theme, I have fixed it.

[hostingames]

Hi,

4. Whenever I save in the template options
he deletes our title
Each time, I’m forgetting to add the title again with little code Forum d'entraide

Thank you

[hostingames]

This reply has been marked as private.

[Harry]

Hi,

For the badge you can change the text on badge but make sure keep the name of badge original.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

9.You have trouble understanding
We did not change the text on the badge,
We did not change the name of the badge.

4.Not Answered to all questions

 

 

[hostingames]

Hi,

Do you intend to send us an update of the template?
We are still waiting ?

We received no patch to fix the modal bug

4. We received no patch to fix the bug

9.No badge is displayed

Find a solution on the problem related to your template

Thank you

[Harry]

Sorry for late reply

1. Now we are still don’t have patch version for modal bug
2. Do you change name of images?

We are really sorry for delay 🙁 please submit a request at https://themeforest.net/refund_requests/new we will give you back your money.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[hostingames]

Hi,

1. When for the fix for modal bug
Our support center site is always in dev and not in production.

2. We did not change the name of the images?

Thank you

[hostingames]

Hi,

When do you plan to solve the bug? We finished our site, before launching it in production would like to have a date We do not have additional functions request? We just need to know when do you plan to fix the modal bug. I do not see or is the request additional functions? I do not want a refund, I would like the modal bug to be solved

Thank you

[hostingames]

HI,

No response received 5 days ago;
Response time up to 1 business day. LOL

Thank you

[Foster]

Sorry for the delay. As I said before, it’s not BUG, it’s our theme function. ANW we will find the solution for this case, please stay tuned.

[Author]

Posts