errors after importing sample data store

[miguelnavarro]

Hello,

I have installed the theme and the required plugins as well, but unfortunatelly after importing the sample ‘fashion’ it is messing some things up under the hood.

please see the step-by-step images that expose the issues:

 

 

Will appreciate a promptly support in order to fix it since it’s pretty disappointing to find such an issue/bug.

Miguel.

 

• This topic was modified 7 years, 10 months ago by miguelnavarro.
• This topic was modified 7 years, 10 months ago by Harry.
• This topic was modified 7 years, 10 months ago by miguelnavarro.

[Harry]

Hi,

1. Can you send us your ftp account as private.

2. The images copyright so we can’t include in sample data so on your server don’t have images, you have to replace with your images

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[miguelnavarro]

This reply has been marked as private.

[Harry]

Hi,

1. I checked your site at http://www.yazminnavarro.com/wp-admin/admin.php?page=wc-status and saw your PHP version is low so you can ask your hosting provider help you update PHP version

 

https://monosnap.com/file/zttDl61OPuFwfPd6cidapdD02oCJVW#

2. I’m uploading sample images to your site, after done please replace with your images

 

Regards

 

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

And can you check your .htacess file because when i type “www.yazminnavarro.com” it auto redirect to http://yazminnavarro.com/

https://monosnap.com/file/Nk8mPu8s6HHz4iObVvRWACQHfLgcue#

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[miguelnavarro]

Hi Harry,

I Have just changed PHP to 5.6.

I see that site works now well. Please let me know what was the issue and how did you get it work?

Will set the site to maintenance mode.

Thank you un advance

[miguelnavarro]

🙁 Maintenance mode is not working even when it is active. Could you please review that?

thanks

 

[Harry]

Hi,

The maintenance work with guest user. You can sign out to check

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[miguelnavarro]

Harry, I was already logged out. However it is not working as expected, could you please check if it were working for you?

 

[Harry]

can you try clear cache and open your site on other browser. I check your site on my computer it working normal

 

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[miguelnavarro]

Have emptied all cache, and tried on different browsers and it is not displaying there maintenance mode page.

 

It is showing to you the maintenance mode page?

 

 

[Harry]

On my computer https://monosnap.com/file/O3MJXAOQC3XfFaATf5DkPXRe7w4DpU#

Can you try press Ctrl + Shift + R or Command + Shift + R ( on Mac) to check.

Regards

 

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[miguelnavarro]

Thanks, it works now, however could you check why the counter is not working ? I think is the JS error I already mentioned to you on my first comment about the issue.

[Harry]

1. I check the counter still working normal

2. The PrettyPhoto missing (403 Forbidden)  it because permission of file on your server you can try some way to fix http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[miguelnavarro]

Harry, I think I’ve found the issue is only occurring on Safari, on Chrome it works well.

[Harry]

We check and saw problem on Safari, we will fix soon.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

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