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Home › Forums › Themes Support › Gecko › Failed payment

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    • April 29, 2020 at 6:38 pm #36211
      felicity fabrics
      Support Expired

      Hi,

      Hope you are well.

      We received an order this morning from Texas and it failed. Do you know how we can look into this further?

      We emailed the details they left but the email keeps bouncing back.

      Do you have any ideas?

      Thank you!

    • April 30, 2020 at 7:47 am #36219
      Harry
      Support Expired

      Hi,

      I’m not sure which cause the issue, maybe the email of your customer not correct.

      Other orders still work well?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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