Image issues

[original_dapez]

Hello, I have an image attached with my issue… for some reason the product image is very small now when you go to a product’s page, rather than its regular size like before.

Would need to know how to fix this asap, thank you!

Attachments:

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[Harry]

Hi,

Please follow this topic to fix this http://support.janstudio.net/forums/topic/product-varation-image-crop-and-blurry-on-after-update-woocommerce-3-5-0/

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Sorry, but super confused as to how to add that code to the claue child… :/

[Harry]

Hi,

You only need to copy code and add to the last line of functions.php in claue-child

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, I just don’t know how to reach the “functions.php”.. is it through WordPress, is it through the appearance>themes?

[Harry]

Yes, please navigate to Appearance > Editor > Claue Child > Select http://prntscr.com/lc248n

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, just tried and received an error..

“Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP”

Attachments:

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[Harry]

It now your site doesn’t give permission to edit in dashboard you have to login to your FTP to edit.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

I’m so sorry Harry, but how do I login to my FTP, where exactly is that located?

[Harry]

Hi,

Please contact your hosting supporter.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Understood, would want to fix this tonight though..

How can I  edit my site so it gives me permission to edit in the dashboard and add the code in functions?

Seems like the easiest way.

[Harry]

Hi,

Please follow this topic https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello… I was curious how to get the menu changed a bit!

I am trying to get the “Contact Us” and “My Account” to the right side of the “KIO” logo.. I attached an image of how the menu currently looks like, just want 2 of those menus to the right of the logo so not all 5 are on the left.

Thank you!!

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[Harry]

Hi,

Please create Left menu contain “Shop, Sale, Lookbook” and assign to left menu and Right menu contain Contact Us, My Account and assign to Right Menu and after that go to Theme Option > Header > Choose Header Layout 2

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

So I tried the left menu and right menu thing… I set it up perfectly and then change my header layout… but when I did so I had a few problems as you see in the attached images.

—————————–

The mobile version didn’t work at all.

The “new” on the lookbook was on the logo.

Also under shop, I have a category for “VIEW ALL” and “GIFT CARD” but those are allll the way in the far right and got cut off.

Also I do not want the Instagram logo to be on the far left.

Thank you! I changed it back to how it was right now to have it working.

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[original_dapez]

bump.

[Harry]

Hi,

1. You also need have menu assign to Primary Menu to it work on mobile together with Left Menu and Right Menu

2. Please Re-create logo and add more white space on left and right of logo like our logo http://prntscr.com/lua9nh and re-upload

3. Please add class “mega-menu” to shop http://prntscr.com/luaa1b

4. I’m sorry because this header layout the social icons on the left to balance with cart icon on the right. I recommend reduce font size of Instagram icon.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Awesome, thank you!!

3 last things….

1. I can make the left menu a primary menu as well, but I can’t make the right one primary menu, because if I do the left menu loses its primary menu status…

2. I attached a screenshot… how can I get “GIFT CARD” to be in that darker black font like  “women, men, kids & accessories”?

3. Whats the code to make the instagram logo on the left hand side smaller?
Thank you!

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[original_dapez]

Also a few more questions…

3. I added “enable search icon” to the store… on my computer if I put “I don’t eat my homies” all the products show up, if I search those exact words on my cellphone, not all the products show up, how can I fix this?

4. I tried adding more space to the logo left to right to operate it from the menus but it would make the logo much smaller.. attached is an image for “header left/right content”, is there a code to simply move the menus on the left a bit more to the left and the ones on the right a bit more to the right?

Thanks again!!

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[Harry]

Hi,

1. I tried on my phone the search still work well

2.this option for header top not for logo. It only have add space arround logo.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

I understand! you missed my other reply..

”

Awesome, thank you!!

3 last things….

1. I can make the left menu a primary menu as well, but I can’t make the right one primary menu, because if I do the left menu loses its primary menu status…

2. I attached a screenshot… how can I get “GIFT CARD” to be in that darker black font like  “women, men, kids & accessories”?

3. Whats the code to make the instagram logo on the left hand side smaller?
Thank you!”

4. Also, the mobile version I will attach the image that for “I don’t eat my homies” those are all the products that show up for me, but on my computer I see way more…?

Thanks again!

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[Harry]

Hi,

1. It only one menu can assign to primary menu. I recommend create new menu ” Mobile Menu” and assign to Primary menu

2. Please add below code to Claue > Theme Option > General Layout > Custom CSS

.jas-menu ul li#menu-item-14832 a, .jas-menu ul li#menu-item-1911 a {color: #222;}

3. Please add below code to Claue > Theme Option > General Layout > Custom CSS

.jas-social i {
	font-size: 24px;
}

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

I got everything except the search in mobile does not show all the products for some reason… is there a way to check what it can possibly be? thank you!!!

[Harry]

Hi, On mobile you need scroll to view search results.

Regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Oh I do scroll, but I only see for example when typing “I don’t eat my homies”.. and click to search…

Baby bodysuits

Youth tshirts

Phone cases

 

 

I do not see all the other products that have “I don’t eat my homies” on mobile…?

[Harry]

Hi,

When i click on Search button it show results same like on desktop

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

thats so strange… cause I just used 2 different iPhones from my dad and cousin… and they get just the baby bodysuits, youth and phone cases as well on the search….

any idea what can the problem be?

[original_dapez]

still have the same issue :/

[Harry]

Sorry, i don’t have any idea in this case 🙁

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, how can I go about making my kiostore .com website match this layout “http://janstudio.net/claue/demo/home-7/”

Thank you so much! (:

[Harry]

Hi,

Please go to Settings > Reading > home page and set home-7 as frontpage.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, I clicked home 7, but how do I edit the top part to have the images I want and connect the products that are in my images?

Thank you!

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[Harry]

Hi,

Please follow our document at http://janstudio.net/claue/document/#creating-lookbook at Pin Maker section.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hey there again!

1. I was wondering how to get circular colors for the options of t-shirts under the product and when your mouse hovers over the color it changes the image of the t-shirt to that color, is there anything I can do thats similar to that by any chance? So people know a t-shirt has different color options.

I did it once months ago, but totally forgot how to get it to work.

https://kiostore.com/product/test-shirt/

Thats the test tshirt I am doing with the global attributes on colors and sizes, but I don’t see the 3 circle colors under the product as you can see in the image attached.

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[Harry]

Hi,

Please go to Product > Attributes > Color and change type to “Color” change type of size to “label”.

Btw, you support expired. Please renew your support at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281 that will help us continue develop our theme.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Attached you will see I had just that and it doesn’t work.

Also, is there a way for support to be a year instead of 6 months? I had already paid $42 for support 6 months ago and to pay it again when just $18 more I can get a brand new theme seems a bit expensive is all :/ Thank you!

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[Harry]

Hi,

Could you give me admin account as private reply to check?

I’m sorry this control by Envato. The extend support for 12months only for the first time you purchase. When renew only has one option to purchase 6 months support.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

This reply has been marked as private.

[original_dapez]

I just paid extended support for 6 more months! (:

There’s also my username and password, thank you!!

[Harry]

Hi,

Thank you for renew support.

1. I check your site and see you used custom attribute for your product not global attribute http://prntscr.com/nh143p

You have to change attribute to global attribute like this http://prntscr.com/nh14tk or open Variation Swatch tab and change Size type to label and color as color http://prntscr.com/nh1533

2. I see the version of theme and plugins on your site outdated, Please after theme to latest version http://support.janstudio.net/forums/topic/updating-the-theme/ to work with WooCommerce 3.6.x and update plugin in Appearance > Install plugins

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, so I got it to work on the product listing, but the 3 colored dots do not show underneath the product image in the category page.

https://kiostore.com/product-category/accessories/mugs/

Its for this product below.

https://kiostore.com/product/bella-canvas-3001-unisex-short-sleeve-jersey-t-shirt-with-tear-away-label/

About a few months ago I was told how to do it, but now I can’t get it to work. Its so when people are in the product category they can see there is more options for colors on that shirt they’re looking at (:

[Harry]

Hi,

please try udpate theme and plugins to latest version.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

I have Claue child activated as a theme though that you guys helped me out with, how can I update the new theme and keep that Claue Child?

Thank you!

[Harry]

Hi,

Just update claue theme and after that you activate claue-child.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, I updated the theme, but still I don’t see the 3 circle colors under the image?

https://kiostore.com/product-category/accessories/mugs/

I would need the black, white and gray circles to show under the image and when someone clicks each color it switches to that image.

You guys were able to help me with this about a few months ago, but I can’t get it to work now.

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[Harry]

Hi,

The PHP version on your site outdated http://prntscr.com/ni5hgg. Please try contact to hosting supporter to help you update PHP version to 7.2

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello, so I was able to contact my hosting supporter, its at 7.2 now, but still the circles with colors underneath the product image when in its category page does not show, I’m confused how the PHP was supposed to fix it when it didn’t?

[Harry]

Hi,

Could you send me FTP account as private reply. We need more check before give you solution.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

What’s FTP account exactly? A bit lost there

 

[Harry]

Hi,

I see the issue. It because you’re using custom attribute, now i change product attribute to global attribute, it now working http://prntscr.com/nj5fkv

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[original_dapez]

Hello… currently the order of the colors are

 

PINK, BLACK, WHITE

How can I adjust the order of the circle colors?

Thank you!

https://kiostore.com/product-category/accessories/headwear/

[Harry]

Hi,

Please go to Products > Attributes > Colors > Configure Term and drag to reorder https://prnt.sc/otd4cy

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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