Home › Forums › Themes Support › Claue › Important: Product image not changing

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    • January 8, 2019 at 4:05 am #28072
      ArtK

      Dear Harry,

      Hope you are doing good. We are introducing variable products in our production this week. However, the product images are not changing on selecting attribute value. In our case size.

      I checked in console and it shows a javascript error? This seems a conflict between claue and stripe plugin from woocommerce. This is ofcourse not good since without stripe we make zero money and hence stopping the stripe plugin is not an option 🙁

      I will write to the developer if you confirm that your code is all ok. However we feel the conflict is only with claue and hence writing to you. We really need this fixed as majority of our money will come from variable products and right now its not working 🙁

      Have a nice morning and I will give you staging on request rapidly.

      Best Regards,

      Founder, Ak

    • January 8, 2019 at 4:07 am #28073
      ArtK
      This reply has been marked as private.
    • January 8, 2019 at 9:15 am #28075
      ArtK
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    • January 8, 2019 at 10:36 am #28078
      Harry

      Hi,

      Could you send me the account of staging site?

      I send the js conflict with Analytics code http://prntscr.com/m4an4e.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 8, 2019 at 5:48 pm #28080
      ArtK
      This reply has been marked as private.
    • January 8, 2019 at 8:24 pm #28081
      Harry

      Hi,

      I changed to default theme Storefront it still have same issue, it maybe issue cause by https link on your staging site. Please try this https://github.com/woocommerce/woocommerce/issues/14149#issuecomment-292776758

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 8, 2019 at 8:28 pm #28082
      ArtK

      Hi Harry 🙂

      I checked the site in storefront theme and there is no issue with image change.

      Images are changing as expected in storefront.

      Can you kindly verify the same on your end?

      Thanks,

      Founder, Ak

    • January 8, 2019 at 8:34 pm #28083
      Harry

      Hi,

      I checked with our theme the image change still work well. I tell you the issue related to Stripe.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 8, 2019 at 8:44 pm #28086
      ArtK
      This reply has been marked as private.
    • January 8, 2019 at 9:30 pm #28088
      Harry

      Hi Ak,

      I understand your issue.

      Please disable plugin WPA Variation Swatch.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 8, 2019 at 9:43 pm #28089
      ArtK

      Hi,

      I disabled the plugin in staging. Still problem not solved 🙁

      Regards,

      Founder, Ak

    • January 8, 2019 at 11:34 pm #28090
      Harry

      Hi,

      I’m sorry for the issue. I check and see problem with default style. We will fix and update soon.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 9, 2019 at 12:06 am #28093
      ArtK

      No problem dear Harry 🙂

      I am happy I help you improve your theme. Will wait for your update.

      Have a good sleep.

      Best Regards,

      Founder, Ak

    • January 12, 2019 at 9:34 pm #28174
      ArtK

      Dear Harry,

      Can you please let me know when you will issue the fix / update about this? 🙂

      I am asking since I will launch more than 100 products next week all of which are variable and I will start marketing where 100s of people will visit the website to buy. If the product image is not changing, I am afraid to launch high value products since people might return if they buy looking at wrong product image 🙁

      Thanks a lot. I am really sorry about asking you since I know you are very fast with everything and your work is outstanding 🙂

      Best Regards,

      Founder, Ak

    • January 13, 2019 at 9:23 am #28177
      Harry

      Hi ArtK,

      We still working on this issue. When done we will update.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 13, 2019 at 9:25 am #28178
      ArtK
      This reply has been marked as private.
    • January 14, 2019 at 3:29 pm #28198
      Harry

      Hi ArtK,

      Please download file and replace in claue > assets > js

      Kind regards

      Attachments:
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      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 14, 2019 at 5:38 pm #28206
      ArtK

      Dear Harry,

      Thank you SO MUCH 🙂 Perfect timing to issue the fix. I can now launch all the new products 🙂 This issue is resolved 🙂

      If only I could write you good reviews all over the internet I would do 🙂 I will try and send you new customers since honestly you are the best!

      Have a nice week ahead. I will probably open 1 more ticket later this week about another minor issue which I am testing. Its a small issue and nothing big.

      Best Regards,

      Founder AK

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