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    • July 16, 2016 at 10:02 am #57
      Harry

      Theme Installation

      Once you purchase the theme from themeforest, you’ll be able to load 2 file type.
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      1. All Files and documentation
      2. Installable WordPress Theme File

      If you select to download all files and documentation ( the zip name will be themeforest-xxx-xxxxx.zip ), you have to extract it out ( to get themename-vxx_xx.zip file ) before installing it to wordpress system.

      Install theme via WordPress Dashboard

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      1. Go to ‘Appearance > Theme’ section
      2. Click ‘Add New’ and select the ‘Upload’ option
      3. Upload the zip file
      4. All Done 🙂
      Install theme via FTP
      1. Access to the file on your server using ftp editor program
      2. Go to ‘wp-content/themes’ folder
      3. Extract the zip file and put the themename-vxx_xx folder there
      4. Go to ‘WordPress Dashboard > Appearance > Theme’ section to activate the theme
      5. All Done 🙂
      Install Plugins

      After you install the theme, there’ll be a list of suggested and recommended plugins at the top of the wordpress dashboard.

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      If you already hide it out, you can go to ‘Appearance > Install Plugins’ section instead too.

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      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 17, 2016 at 1:20 am #769
      waqsajaz

      I am facing problem in activating “Helpdesk Addons” while installation was ok. kindly let me know whats the issue in iterror on activating the plugin

      • November 17, 2016 at 10:47 am #777
        Harry

        Hi,
        Thank you for purchase, we move your topic to correct forum at http://support.janstudio.net/forums/topic/bug-with-helpdesk-addons/
        Can you reply us in new topic and send us temporary admin account as private. We will take a look and help you solve your problem.
        Thanks & best regards!

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 12, 2017 at 8:18 pm #8176
      Nickspain

      hi I am having problems loading sample date for the different sample themes.

       

      i have uploaded the plugins and activated them all

      the problem i have is that they do not show under appearances . so i can’t select a shop version .

      Nick

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    • August 12, 2017 at 8:22 pm #8180
      Nickspain

      sorry you want me to do something ?

      • August 12, 2017 at 9:58 pm #8186
        Harry

        Hi Nickspain,

        Thank you for choosing our theme.

        Now you import sample data by navigate to Dashboard > JanStudio > Install Sample Data.

        Best regards

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 16, 2017 at 11:16 pm #8328
      curiousworld

      I have tried this and it is not working. I have installed via zip on my local wordpress site – dev site – and my actual online site and each time the zip fails saying can not find Style sheet!  really frustrating. I have then tried the FTP option but the file you refer to is not there. I have found a zip in the zip which I have unpacked and added but still nothing but a blank site. After 2 hours of what feels like banging my head against a brick wall I have had to go for the $50 Install option which I am really fed up with. With other templates I have bought through Theme Forest there has been a simple zip install with no problems.

      Help please

      NB: regarding help, if this is the incorrect point to raise my issues, where do I go to raise it.  Thanks again

    • August 16, 2017 at 11:35 pm #8330
      Foster

      Hi,
      If you install on the online site, please give me a temporary admin account, Our team will take a look and help you solve
      Thanks

    • November 14, 2018 at 11:38 pm #26688
      Gigi
      This reply has been marked as private.
      • November 15, 2018 at 9:11 am #26699
        Harry

        Hi @Gigi,

        This issue with WordPress on PHP 7.2. Please download attach, extract and replace file in your-site/wp-includes

        Regards

        Attachments:
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        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 22, 2019 at 12:40 am #28419
      evanlee114

      Please look at the picture shown in attachment.

      I got no idea what name I should edit to my file name.

      I have tried both original file name ( themeforest-18929281-claue-clean-minimal-woocommerce-theme ) and edited file name ( themeforest-v18929281-clauetheme )

      But same error happen and I unable to install the theme into my wordpress site.

      Why?

      Attachments:
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      • January 22, 2019 at 10:58 am #28427
        Harry

        Hi evanlee114,

        Thank you for choosing our theme.

        Please extract the package you downloaded from ThemeForest and use claue.zip.

        Kind regards

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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