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Home › Forums › Themes Support › Gecko › Mailchimp footer signup form

Topic Resolution: Resolved
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    • February 11, 2021 at 6:08 pm #40390
      robroy
      Support Expired

      Hi

      I have an issue with the Mailchimp form in the footer widget.
      After I add my email address to the field and click signup, the page scrolls up and hides the footer.
      I can’t figure out why.

      Thanks

    • February 11, 2021 at 6:19 pm #40392
      Harry
      Support Expired

      Hi,

      I check your site and see it still working https://prnt.sc/z32rg7

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 11, 2021 at 6:40 pm #40393
      robroy
      Support Expired

      Yes the form is working!
      BUT, when you click the “SUBMIT” button, the whole page scrolls up and hides the footer..
      Customers may not understand that they have to scroll down again to see the coupon code

      • This reply was modified 3 years, 10 months ago by robroy.
    • February 12, 2021 at 1:28 am #40395
      Harry
      Support Expired

      Hi,

      I don’t know what your setting. Please try follow this setting https://prnt.sc/z4g8ej

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 12, 2021 at 8:41 am #40397
      robroy
      Support Expired

      I have the same settings, but nevertheless, I don’t think that would impact the whole page scrolling up after clicking the “Sign Up” button?

      If you try the SignUp form can you see the issue?

    • February 12, 2021 at 9:06 am #40398
      Harry
      Support Expired

      I see the issue, but not cause by theme. Please try deactivate plugin one by one and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 12, 2021 at 9:50 am #40401
      robroy
      Support Expired

      Ok so the issue is caused by the page refresh

      I disabled the 2nd last entry on the Home Page and the scroll will not happen on a refresh. Any hints on how I can prevent it?

      If I disable this section, it doesn’t happen:
      https://prnt.sc/z5yntm
      https://prnt.sc/z5ymru

    • February 12, 2021 at 11:23 am #40404
      Harry
      Support Expired

      Hi,

      The issue because the image of Instagram’s image’s height generate after refresh page and when the image loaded it push the footer down.

      Please try set the height of Feed at https://prnt.sc/z696vo

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 12, 2021 at 12:34 pm #40407
      robroy
      Support Expired

      Yes, seems it works!
      Thanks

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