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This topic has 58 replies, 2 voices, and was last updated 5 years, 6 months ago by Harry.

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- March 23, 2019 at 1:37 am #29859
  
  srohilla
  Support Expired
  
  many plugins cannot be downloaded. Says File missing. Due to this same as demo site cannot be uploaded.
- March 23, 2019 at 9:19 am #29865
  
  Harry
  Support Expired
  
  Hi,
  
  Thank you for choosing our theme.
  
  I check your site, just WooCommerce plugin can’t install because it exist folder. Please go to your FTP root folder > wp-content > plugins and delete folder “woocommerce” after that please try install again.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- April 2, 2019 at 6:11 pm #30111
  
  srohilla
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  - April 10, 2019 at 3:51 am #30216
    
    srohilla
    Support Expired
    
    How to edit header where we have GAECKO written.
    
    How to edit footer copyright area.
    
    Also my home page had broken links.
    
    Please check and advise!
- April 2, 2019 at 9:09 pm #30112
  
  Harry
  Support Expired
  
  Hi,
  
  1. Please download file at https://drive.google.com/open?id=1UfN_z0y8f8zaOP_w1jUDO0wmMANxpE2V and upload to folder wp-content > uploads
  
  2. Please go to JanStudio > theme option > footer and change the copyright
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- April 10, 2019 at 8:15 am #30222
  
  Harry
  Support Expired
  
  Hi,
  
  1. Please go to JanStudio > Theme Option > Header
  2. Please go to JanStudio > Theme Option > Footer
  3. Please go to Pages > Home page and edit change link to yours.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- April 12, 2019 at 1:20 am #30284
  
  srohilla
  Support Expired
  
  On a page , when we select to show all products from specific category, it is showing upto 12 products only of that category eve if there are 20 products uploaded in that category. Why so? How to enable to show all.
- April 12, 2019 at 9:29 am #30291
  
  Harry
  Support Expired
  
  Hi Srohilla,
  
  Please go to JanStudio > Theme Option > WooCommerce > Product Listing Settings > Products per page and change number as you want.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- April 21, 2019 at 2:43 am #30479
  
  srohilla
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  - May 13, 2019 at 2:30 am #31133
    
    srohilla
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- April 21, 2019 at 10:28 am #30483
  
  Harry
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  Hi,
  
  Please create menu as product category “Dresses” when user click on “Dresses” it will show all products of Dresses https://www.youtube.com/watch?v=cdkCSls-9s4&list=UUMDvyPJs20jwKoFIO4XUF6w&index=21
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- April 24, 2019 at 1:14 am #30574
  
  srohilla
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- April 24, 2019 at 9:51 am #30578
  
  Harry
  Support Expired
  
  Hi,
  
  i’m sorry, our theme doesn’t support create and send invoice. Please follow this topic to find plugin https://www.wpfloor.com/woocommerce-invoice-plugins/
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 1, 2019 at 12:48 pm #30737
  
  srohilla
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- May 1, 2019 at 3:42 pm #30744
  
  Harry
  Support Expired
  
  Hi,
  
  Please add element “Meta Slider” to homepage http://prntscr.com/nj0tje
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - June 17, 2019 at 1:10 pm #31852
    
    srohilla
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- May 2, 2019 at 1:35 am #30772
  
  srohilla
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  - July 4, 2019 at 1:04 am #32244
    
    srohilla
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- May 2, 2019 at 10:37 am #30773
  
  srohilla
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- May 2, 2019 at 10:41 am #30774
  
  Harry
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  Hi,
  
  1. Please go to JanStudio > Theme Option > General Layout > Enable Boxed Layout > Off
  
  2. Please to to JanStudio > Theme Option > Header and upload your Retina Logo.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 13, 2019 at 2:44 am #31134
  
  srohilla
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- May 13, 2019 at 8:02 am #31140
  
  Harry
  Support Expired
  
  Hi,
  
  Could you send me login credentials again. We need more check before give you solution.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 17, 2019 at 11:54 pm #31248
  
  srohilla
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- May 18, 2019 at 12:08 am #31251
  
  Harry
  Support Expired
  
  Hi,
  
  You can add currencies in JanStudio > Currencies.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 22, 2019 at 3:28 am #31323
  
  srohilla
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- May 22, 2019 at 9:07 am #31326
  
  Harry
  Support Expired
  
  Hi,
  
  Please update theme to latest version. http://support.janstudio.net/forums/topic/updating-the-theme/
  
  The version on your site outdated.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 22, 2019 at 11:08 pm #31349
  
  srohilla
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- May 22, 2019 at 11:23 pm #31350
  
  Harry
  Support Expired
  
  Hi,
  
  Please try do it yourself because you need login to Envato to get Envato API Personal Token and you have to do it many times in future when have update.
  
  We can’t do it for you every time.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 25, 2019 at 1:45 am #31392
  
  srohilla
  Support Expired
  
  Theme updated but still not able to add products in cart via mobile.
- May 25, 2019 at 1:46 am #31393
  
  srohilla
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- May 25, 2019 at 6:53 am #31394
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to WooCommerce > Settings > Products > Add To Cart behavior > Uncheck 1st field or uncheck 2 last fields.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 26, 2019 at 4:14 pm #31410
  
  srohilla
  Support Expired
  
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- May 27, 2019 at 12:05 am #31415
  Harry
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  Hi,
  
  Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
```
.header__transparent {
	max-width: 1170px;
}
```
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 27, 2019 at 3:20 am #31418
  
  srohilla
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- May 27, 2019 at 8:42 am #31419
  
  Harry
  Support Expired
  
  Hi,
  
  Just copy code and paste in JanStudio > Theme Option > General Layout > Custom CSS.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 27, 2019 at 6:00 pm #31425
  
  srohilla
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- May 27, 2019 at 6:40 pm #31426
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to Appearance > Customize > WooCommerce > Product Catalog > Shop page display > Show categories http://prntscr.com/ntw5lh
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 30, 2019 at 11:49 pm #31496
  
  srohilla
  Support Expired
  
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- May 31, 2019 at 1:08 am #31504
  Harry
  Support Expired
  Hi,
  
  Please add below code to JanStudio > Theme Option > General Layout > Custom CSS
```
.signup-newsletter-form input.input-text {
	width: calc(100% - 110px);
	display: inline-block;
}
.signup-newsletter-form {
	width: 100%;
}
```
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 31, 2019 at 11:43 pm #31532
  
  srohilla
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- May 31, 2019 at 11:58 pm #31533
  
  srohilla
  Support Expired
  
  Also please tell how to have separate column for size?
  
  And can I have a filter to sort by size?
- June 1, 2019 at 11:05 am #31536
  
  Harry
  Support Expired
  
  Hi,
  
  1. Please create new Flat Rate Shipping method and change name as “COD” and add cost http://prntscr.com/nw69el
  
  2. Go to payment method COD and set up shipping method for this payment option is COD http://prntscr.com/nw6a3w or use this plugin https://wordpress.org/plugins/wc-smart-cod/
  
  3. It doesn’t support sort by size, please add filter in Appearance > Widgets > WooCommerce Top Filter Sidebar and add YITH Ajax Filter http://prntscr.com/nw6ant
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 4, 2019 at 1:05 am #31581
  
  srohilla
  Support Expired
  
  mail chimp is not setting up! Unable to send and recieve newsletter..
  - June 5, 2019 at 1:46 am #31603
    
    srohilla
    Support Expired
    
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- June 4, 2019 at 9:43 am #31584
  
  Harry
  Support Expired
  
  Hi,
  
  You should setup your mailchimp account to set function to send email.
  
  Our theme can’t control this.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 5, 2019 at 1:11 am #31599
  
  srohilla
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- June 5, 2019 at 9:14 am #31607
  
  Harry
  Support Expired
  
  Hi,
  
  1. Please go to Products > Attributes > Size > Configure term
  
  2. Please send me admin account to check.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - June 5, 2019 at 11:12 am #31612
    
    srohilla
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- June 5, 2019 at 12:00 pm #31613
  
  srohilla
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- June 5, 2019 at 1:31 pm #31619
  
  Harry
  Support Expired
  
  Hi,
  
  1. I see COD on your site http://prntscr.com/nxs1nq
  
  2. Please follow our document at http://janstudio.net/claue/document/#create-attributes and http://janstudio.net/claue/document/#create-product-color-swatches
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - June 5, 2019 at 5:49 pm #31629
    
    srohilla
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- June 5, 2019 at 7:01 pm #31634
  
  Harry
  Support Expired
  
  Hi,
  
  I drag COD shipping zone to top and it work.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 6, 2019 at 2:00 am #31646
  
  srohilla
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- June 6, 2019 at 2:18 am #31647
  
  srohilla
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- June 6, 2019 at 8:30 am #31649
  
  Harry
  Support Expired
  
  Hi,
  
  Please add shipping method Flat rate in India (Zone Region) and name it as COD http://prntscr.com/ny6g3n not COD zone line you did
  
  For more please use a plugin https://wordpress.org/plugins/woocommerce-advanced-free-shipping/
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 13, 2019 at 10:52 pm #31783
  
  srohilla
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- June 14, 2019 at 8:32 am #31791
  
  Harry
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  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 17, 2019 at 3:49 pm #31853
  
  Harry
  Support Expired
  
  Hi,
  
  For your site i recommend use image size is 1200 x 375
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 4, 2019 at 8:43 am #32251
  
  Harry
  Support Expired
  
  Hi,
  
  This issue because you set boxed layout. Please go to Theme Option > General Layout > Enable Boxed Layout > Turn Off.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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