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    • January 29, 2017 at 4:33 pm #1809
      cmnerds

      When I click “add to cart” the mini cart resets to zero and when the minicart slides open it says “no products in cart”.

    • January 30, 2017 at 12:50 am #1810
      Harry

      Hi,

      We check your site and saw problem, please stay tuned, we will inform you when have result.

      Best regards

       

       

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 30, 2017 at 2:38 pm #1816
      Foster

      Hi there,

      Sorry for the delay, In this case, can you please give me FTP account? I need it to check this problem

       

    • February 1, 2017 at 11:08 am #1851
      Harry
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 1, 2017 at 7:37 pm #1857
      Foster
      This reply has been marked as private.
    • February 1, 2017 at 7:40 pm #1858
      Harry

      @cmnerds: we try your ftp account but it doesn’t work, can you check it

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 3, 2017 at 9:48 pm #1883
      Harry
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 3, 2017 at 10:54 pm #1884
      Foster
      This reply has been marked as private.
    • February 3, 2017 at 11:00 pm #1885
      cmnerds
      This reply has been marked as private.
    • February 3, 2017 at 11:13 pm #1886
      Foster

      Did you installed any cache plugins on your site? If so, please disable it to help me to debug this problem

    • February 3, 2017 at 11:15 pm #1887
      cmnerds

      No, I haven’t installed any cache plugins.

    • February 3, 2017 at 11:25 pm #1888
      Foster

      I have checked in our theme, It’s not a problem, After that I make a quick test with default function of WooCommerce you can see on this page http://libertymedical.wpengine.com/product-category/portable-oxygen-concentrators/

      And click to quick view icon > Add to cart and close quick view modal, you can see the default Cart Widget of WooCommerce is not added this product. So I suspect that your server cause this problem, and I continued find solution and saw this article https://wpengine.com/support/wpengine-ecommerce/ May be cache plugin was installed on your server, Can you please ask hosting provider to check it?

    • February 3, 2017 at 11:28 pm #1889
      cmnerds

      Ah, ok, so if I understood you correctly the cache plugin is causing the problem.  I will ask WP Engine to disable the cache on shopping cart pages and that should fix the problem, correct?

    • February 3, 2017 at 11:31 pm #1890
      Foster

      Yes

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