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Home › Forums › Themes Support › Claue › My snapppt does not work ! please help , I can not connect my instagram feeds to

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    • October 6, 2019 at 8:45 pm #34007
      roozbehtaebi
      Support Expired

      My snapppt does not work ! please help , I can not connect my instagram feeds to home page

    • October 6, 2019 at 10:45 pm #34010
      Harry
      Support Expired

      Hi

      Thank you for choose our theme. please follow our video https://www.youtube.com/watch?v=DAdDqnB-VGY

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 4, 2019 at 6:10 pm #34381
      Harry
      Support Expired

      Hi,

      Please reply on this topic so we can track your issue.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 4, 2019 at 6:20 pm #34382
      Harry
      Support Expired

      Please go to Appearance > Widgets > WooCommerce Sidebar Categories Menu and remove “Product Categories” widget

      Can you please reply on our support forum, that will help us track all your issue and help you faster in future.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • November 4, 2019 at 6:22 pm #34383
      roozbehtaebi
      Support Expired

      Thanks this issue is resolve , I copied the Snapp ID into the page

    • November 7, 2019 at 6:10 pm #34391
      Harry
      Support Expired

      Hi,

      Please edit Wigets > Footer #1 and change link to your logo.

      Can you please reply on our support forum, that will help us track all your issue and help you faster in future.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 12, 2021 at 9:44 pm #40411
      Harry
      Support Expired

      Hi,

      Can you send me login credential to check?

      By the way your support expired. Please renew your support at https://themeforest.net/downloads

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 12, 2021 at 10:41 pm #40413
      Harry
      Support Expired

      Hi,

      Which link through Godaddy? The renew support link at https://themeforest.net/downloads

      And please share your site link?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 14, 2021 at 9:30 am #40430
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 14, 2021 at 12:00 pm #40431
      roozbehtaebi
      Support Expired

      I just one to get back to the previous home page . Please help me ,

    • February 14, 2021 at 2:46 pm #40432
      Harry
      Support Expired

      It still blog page.

      Please renew your support and send me admin account.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 14, 2021 at 9:29 pm #40433
      roozbehtaebi
      Support Expired

      I am not sure how to renew , please help

    • February 14, 2021 at 10:37 pm #40434
      Harry
      Support Expired

      Please go to this link https://themeforest.net/downloads and click on renew support link https://prnt.sc/zho60m

      And send me admin account, too.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 15, 2021 at 7:44 pm #40442
      Harry
      Support Expired

      Hi,

      Please login the account you bought our theme. If you login with account not bought our theme, you will not see the renew link or link to download latest version of our theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 4:55 pm #40794
      roozbehtaebi
      Support Expired

      I have deactivate some of my plugins and after that my website home page disappeared, please help me to fix it back.

      Attachments:
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    • March 6, 2021 at 6:32 pm #40796
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • March 6, 2021 at 6:36 pm #40797
        roozbehtaebi
        Support Expired
        This reply has been marked as private.
        • March 6, 2021 at 6:42 pm #40800
          roozbehtaebi
          Support Expired

          I always loggin through godaddy.com admin panel

           

    • March 6, 2021 at 6:37 pm #40799
      Harry
      Support Expired

      I tried new but still can’t access

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 6:44 pm #40801
      roozbehtaebi
      Support Expired

      http://roozgallery.com/wp-admin/

      its a managed wordpress

    • March 6, 2021 at 6:57 pm #40802
      roozbehtaebi
      Support Expired
      This reply has been marked as private.
    • March 6, 2021 at 7:27 pm #40804
      Harry
      Support Expired

      I tried both to login wordpress or godaddy but still not access.

      Please check in “Set as private reply” to hide admin account.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 7:28 pm #40805
      Harry
      Support Expired

      It now i can access WordPress dashboard. I checking your issue.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 7:31 pm #40806
      Harry
      Support Expired

      I see theme and plugin on your site outdated. Please update theme and recommend plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

      Let me know if issue still there.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 8:32 pm #40807
      Harry
      Support Expired

      I guide you do it, so you can do yourself next time. We can’t not do for 2800 customers for one time update.

      Hope you understand for me.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 10:01 pm #40816
      Harry
      Support Expired

      I check your site it still running old version 1.6.1 https://prnt.sc/10eiteo

      Please try update again follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 10:48 pm #40819
      Harry
      Support Expired

      Please go to your FTP and delete folder woocommerce in wp-content > plugin and try install again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 6, 2021 at 11:50 pm #40822
      Harry
      Support Expired

      I help you delete folder and install new version WooCommerce. I deactivate plugin YITH Popup and now you site back.

      Please update theme and other plugin to new version and also wait for new version of YITH Popup plugin fix the issue.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 10, 2021 at 10:06 pm #40867
      Harry
      Support Expired

      Hi,

      Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail width and change 570 to 270.

      I recommend change your hosting provider (Siteground, https://wpengine.com/) because Godaddy slow or upgrade your hosting package.

      Please update theme follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 11, 2021 at 8:32 pm #40884
      Harry
      Support Expired

      Please install plugin Envato Market and update via this plugin. if you do like now please delete theme and install again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 11, 2021 at 10:29 pm #40889
      Harry
      Support Expired

      Hi,

      Please try contact to hosting supporter.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 12, 2021 at 7:56 am #40890
      Harry
      Support Expired

      Hi,

      I can’t access wordpress admin. Can you send me FTP account to check?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 12, 2021 at 11:16 pm #40895
      Harry
      Support Expired

      Your hosting so slow that cause error when update file of woocommerce. Can you tell me which hosting package your site running? https://www.godaddy.com/hosting/web-hosting

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 13, 2021 at 12:24 am #40898
      Harry
      Support Expired

      Your site it now back. Please check.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 13, 2021 at 9:47 am #40904
      Harry
      Support Expired

      The error message related to plugin WooCommerce, it lost file when update. I have to delete plugin and reinstall

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 13, 2021 at 11:20 pm #40909
      Harry
      Support Expired

      Hi,

      Please ask them for upgrade hosting package.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 6, 2021 at 6:39 pm #41435
      Harry
      Support Expired

      Hi,

      Please go to WooCommerce > Settings > Products > Inventory > and follow this https://tppr.me/6BUx8

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 8, 2021 at 6:37 pm #41452
      Harry
      Support Expired

      Hi,

      Please go to WooCommerce > Settings > Product > Shop page and choose other page not sale page https://tppr.me/OGd8z

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • May 28, 2021 at 8:45 pm #41620
      Harry
      Support Expired

      Hi,

      Please go to WooCommerce > Settings > Product > Inventory > Out of stock Visibility > and uncheck the fields https://tppr.me/tt75i

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 17, 2021 at 6:29 pm #41720
      Harry
      Support Expired

      Hi,

      Please go to Claue > Theme Option > Header and upload regular and retina logo.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 22, 2021 at 7:23 pm #41931
      Harry
      Support Expired

      Hi,

      Please send me FTP account to check?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 23, 2021 at 12:37 pm #41936
      Harry
      Support Expired

      Hi,

      Did you send me account to control correct folder? I tried but folder “www/wp-content/plugins/e-ghl-woocommerce-payment-gateway” not found. It show error message from this folder

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 23, 2021 at 4:13 pm #41938
      Harry
      Support Expired

      Hi,

      I tried the account you sent can’t connect to FTP, the account you sent login to WordPress dashboard.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 24, 2021 at 11:16 pm #41949
      Harry
      Support Expired

      Hi,

      The issue related this plugin e-ghl-woocommerce-payment-gateway please contact to plugin author.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 25, 2021 at 4:22 pm #41952
      Harry
      Support Expired

      yes,

      You can try with clean version of WordPress first.

      Kind regards!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 25, 2021 at 8:39 pm #41953
      Harry
      Support Expired

      Please try backup your site first or try another plugin for payment gateway.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 26, 2021 at 11:26 am #41954
      Harry
      Support Expired

      Hi,

      After bạckup, please try with clean WordPress.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 26, 2021 at 12:04 pm #41955
      Harry
      Support Expired

      how is the plugin author suggest you?

      Please follow plugin author suggest

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 1, 2021 at 10:46 am #42026
      Harry
      Support Expired

      Hi,

      I think the conflict between the plugin with WooCommerce.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 23, 2021 at 6:17 pm #42120
      Harry
      Support Expired

      Hi,

      Please edit page and change featured image.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 25, 2021 at 5:32 pm #42138
      Harry
      Support Expired

      can you tell me more your issue when change featured image. I’m not clear.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 26, 2021 at 10:31 am #42143
      Harry
      Support Expired

      please reply on this topic http://support.janstudio.net/forums/topic/my-snapppt-does-not-work-please-help-i-can-not-connect-my-instagram-feeds-to/#post-42138 so i can track your issue.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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