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    • January 10, 2018 at 9:53 pm #15922
      hana

      hI,

      AFTER I intsalled the claue theme

      my website is become very slow

      how?

      what happend

      my theme already use4 core server.please help me urgent. it effected my sale

    • January 10, 2018 at 11:28 pm #15931
      Harry

      Hi,

      I checked your site and saw it load more files from tawk.to please try deactivate plugin related to tawk.to and optimize images.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 11, 2018 at 6:32 am #15946
      hana

      i alredy deactive tawk to. but the image what size is optimized

       

      another things – at the front page when i clik all the banner its very slow. i clik on women – slow , on banner -very slow

    • January 11, 2018 at 12:52 pm #15956
      Harry

      Could you send us detail of your site hosting package.

      CPU, RAM, SSD or HDD?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 11, 2018 at 12:54 pm #15957
      Harry

      I checked your site and saw PHP and MySQL version outdated http://take.ms/nC2z5, please ask your hosting support to help you upgrade.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 11, 2018 at 9:28 pm #15983
      hana

      Hi, already do as per requested,

      as you can see and you may try,

      when we clik on menu

      it still loading

      i dont know what as can we do to make it faster

       

      You may try click the menu option . i think when click on the menu it is quite long compared to other website, i dont think  the waiting time to loading  is normal

    • January 11, 2018 at 11:14 pm #15989
      Harry

      Hi,

      Can i switch to another theme to check performance?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 12, 2018 at 6:56 am #16008
      hana

      hi,

      for a short while right?

      yes you can

    • January 12, 2018 at 4:36 pm #16023
      Harry

      Hi,

      I try other theme have same issue. Could you try deactivate plugin and check again.

      I saw 2 plugins have same name “WooCommerce Dynamic Pricing & Discounts” could you try delete one not use.

      Can you send us hosting spec (CPU, RAM)?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • January 14, 2018 at 6:10 am #16070
      hana

      Hi,

      my host provider said

      we are using

      8GB Memory/40GB Disk / 4 core- Ubuntu

    • January 14, 2018 at 2:34 pm #16076
      hana

      sorry the image is ok,

       

      but when click on menu

      very slow

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    • January 14, 2018 at 4:54 pm #16080
      Harry

      Could you tell your hosting support about log?

      You hosting so more power than ours (2GB RAM/2CPU/20GB Disk) but which package you’re using?

      Please go to WooCommerce > Settings > Products > Display > Product Image and change catalog size to 270 x 346 after that go to Tools > Regenerate Thumbnail to rebuild images, hope this can help improve speed.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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