Payment + Currency Switch

Tagged: currency switcher, payment problems, paypal, euro payment

This topic has 8 replies, 2 voices, and was last updated 6 years, 5 months ago by Harry.

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- December 17, 2018 at 4:34 pm #27743
  
  Floow
  
  Every time a customer pays in Euro and with PayPal the Order will get a validation error (Screenshot).
  
  This happened now a couple times and after some thinking, I realized that it started occur since I pushed the theme live.
  
  The order status will set “On hold” and not on “processing” as it should be.
  
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- December 17, 2018 at 4:54 pm #27748
  
  Harry
  
  Hi,
  
  Could you try go to WooCommerce > Settings > Currency Option and change primary currency to USD.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- December 19, 2018 at 5:47 am #27797
  
  Floow
  
  HI Harry,
  
  primary currency was and is set on USD.
  
  Any other ideas?
  
  Greetings,
  Florian
- December 19, 2018 at 10:04 am #27802
  
  Harry
  
  Hi Florian,
  
  I tried checkout on your site with Paypal it still work well with Euro or USD, could you try disable currency switcher if issue still there please contact with Paypal team. If issue resolve when you disable currency switcher please let us know to find solution.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- December 19, 2018 at 2:20 pm #27805
  
  Floow
  
  Alright, I will test it out. Thanks
- June 1, 2019 at 9:42 am #31535
  
  Floow
  
  Hi There once again,
  
  so I disabled the currency converter now for quite a while but started to use it again because I thought maybe it would work now. However, it doesn’t work.
  
  When the customer wants to pay with EURO (default currency is USD) and with PayPal I keep getting this error message and the order is “on hold” instead of “Processing”
  
  This is the message >> Validation error: PayPal amounts do not match (gross 59.71). Order status changed from Pending payment to On hold.
  
  Even though my PayPal account received the money properly.
- June 1, 2019 at 1:59 pm #31541
  
  Harry
  
  Hi,
  
  I try pay with Euro by Paypal it still show Euro. Did you see it change to USD?
  
  Could you try another Paypal payment method not default of WooCommerce.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 1, 2019 at 4:08 pm #31545
  
  Floow
  
  Assuming I would use another currency switcher plugin now – how would I get it at the same position in the front end as your plugin?
- June 1, 2019 at 10:04 pm #31547
  
  Harry
  
  Hi,
  
  Which plugin you using?
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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