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Home Forums Themes Support Claue Problem with product attributes.

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    • #44687
      Claue_buyer_
      Support Expired

      Hello.
      I need help with several issues:

      1) Some attributes cannot be selected.
      Picture 1.jpg top.
      Address on the website: /product/byustgalter-top-marisa-iz-setki-s-baskoj/
      They are crossed out.

      2) The name of the attributes is shown as if the urlencode() function is applied to them.
      Picture 1.jpg bottom.
      Address on the website: /product/byustgalter-top-marisa-iz-setki-s-baskoj/

      3) Even if you switch the selection of the size attribute from “label” to “select” and try to add the product to the cart, the website reports that the attributes are not selected. Although the “add to cart” button becomes active.
      Picture 2.jpg.
      Website address: /product/byustgalter-top-marisa-iz-setki-s-baskoj/

      4) For another product, the size selection is available when visiting the page (picture 3.jpg top). But if you select a color or packaging, the size selection is blocked (picture 3.jpg bottom). And it will be blocked until the website page is refreshed.
      Website address: /product/byustgalter-top-nicole-bez-kostochek-dvojno/

      5) If you specify default attributes for a variation, then these will be the ones that will end up in the cart, not the ones that the user selected.

      Additionally:
      The template was installed on a clean version of wordpress.
      Then I uploaded demo content.
      Products and attributes were transferred via standard import / export.
      All steps were completed without errors.

      Thank you for your attention.

      Attachments:
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    • #44692
      Harry
      Support Expired

      Hi,

      I checked your site and see theme and plugin outdated. Pleaase update theme and plugins to latest version and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44693
      Claue_buyer_
      Support Expired

      Thank you very much. Updating the template solved most of the problems. Only the second point remains. The strings still look encoded. I recreated the attributes again, but it did not help. Please tell me how to solve this problem?

    • #44694
      Harry
      Support Expired

      Hi,

      Please try re-create these attributes and try again, the select option is default function. Theme and plugin not affect to this.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44695
      Claue_buyer_
      Support Expired

      Hello. I deleted all attributes and re-created them.

      1) Now colour and size selection are blocked again. But! If I change the attribute type from “label” and “color” to “select”, they work fine.

      2) When setting the type to “select”, the selection strings still look encoded. But! If I change the “Slug” field in the attribute value to a word in Latin letters, it works fine.

    • #44696
      Harry
      Support Expired

      Hi,

      1. I checked your settings for variation, there is conflict between variations https://tppr.me/OxcJ6m.

      If you set any Упаковка, any Размер, any Цвет you do not create other variation.

      2. I think you have to use Latin letter for slug to fix it.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44697
      Harry
      Support Expired

      2. I fixed issue with drop-down selection string.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44698
      Claue_buyer_
      Support Expired

      >>> 2. I fixed issue with drop-down selection string.

      Thank you very much.

      >>> If you set any Package, any Size, any Color you do not create other variation.

      Okay. I removed all variations except for the one with all values ​​”any”. On the product page, the attribute selection is still blocked.

    • #44699
      Harry
      Support Expired

      Hi,

      Sorry for late reply

      I change slug of attribute to Latin character and it now work. https://tppr.me/q3lOKh

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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