Product image not changing on variable product

[ArtK]

Hi Harry,

We found a bug in the variation product gallery image. Please find more details on the issue and find admin link to staging site below in private reply.

Thanks a lot Harry 🙂

Best Regards,

Team AK

[ArtK]

This reply has been marked as private.

[Harry]

Hi ArtK,

The issue of when change color of product not change related to Stripe plugin, it cause conflict JS i deactivate this plugin it now ok.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ArtK]

This reply has been marked as private.

[Harry]

Hi ArtK,

Please un-minify JS. If issue still there please contact with Stripe plugin author team.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ArtK]

Dear Harry 🙂

Hope you are having a great morning 🙂

We de-activated the stripe plugin and yes the JS conflict is gone.

Before we contact stripe plugin author, we wanted to inform you about a small bug.

Normally, if we use slack arrow (prev/next button to change product image) to change product image, the selection should also change? It does not happen.

If you observe closely, if you change product image using slick arrow, the selection does not change. Eg: select product  colour red and red image appears. Then press slick arrow and new image appears but product colour attribute is still red.

Our test customer used product option to select red product. Then he browsed to yellow product using slack arrow and clicked add. As a result red product got added while he thought yellow was added. This can cause legal issues if customer wants refund and we refuse.

Can you please consider fixing this in the future?

We also found some issue regarding the image change even with stripe de-activated. We will report to you if we observe them again and document how to replicate. Else, all is ok.

We will update you what stripe plugin author says and how he proposed to fix issue so that it helps all your other clients. We are using woocommerce stripe plugin and hence I think all your clients will eventually face same issue?

Thanks a lot Harry for your excellent support 🙂

Have a nice day.

Best Regards,

Team AK

[Harry]

Hi ArtK,

The form submit action when user choose the variation in dropdown box http://take.ms/deJmk not submit acction when user use arrow to choose color. It default core of WooCommerce not issue of our theme.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[ArtK]

Hi Harry 🙂

Thanks for letting us know. We will report the bug to wocommerce as this is very bad for users 😉

Have a nice day ahead 🙂 We will update this thread once we hear from stripe plugin team.

Best Regards,

Team AK

[ArtK]

This reply has been marked as private.

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