Your account expired support, please renew to get your support.

Home Forums Themes Support Claue-Shopify Product Page Showing All Product Variant Images

Viewing 5 reply threads
  • Author
    Posts
    • #30118
      joebrick
      Support Expired

      Hello,

      My store sells apparel products which have Color, Size, and Gender variations. On the product pages it shows a thumbnail for every variation so for example it shows 5 white shirts, 5 black shirts, 5 gray shirts, etc. It does this since each white shirt come in 5 size options so its treating each one as it own individual product to show.

      I would like for it to only show each color only once. It is not providing a very good user experience showing so many duplicate images.

      Is there any fix for this issue?

      Thanks in advance for your help!

      Attachments:
      You must be logged in to view attached files.
    • #30159
      Foster
      Support Expired

      Hi,

      Sorry for the late response. I have sent you a store access request, please check and approve so I can take a deeper look at this issue and help you solve.

      Thank you

    • #30166
      joebrick
      Support Expired

      Hello,

      Thank you! I have granted access. Please let me know if you need anything else from us. Thanks again for your assistance!

    • #30189
      Foster
      Support Expired

      Hi Joe,

      Please see this image to see the solution

      https://www.evernote.com/l/AW4056wKPIJISoiOrZSo74VoJLKRD-y7kCE

    • #30198
      joebrick
      Support Expired

      That is not the best solution. If we just remove the variant images then when a customer selects a color it will not show the color. If you select a color from the drop down menu it usually will bring up that colored product as the main image. For instance if I select the blue shirt option it shows the blue product variant. However, with your solution that will not longer be the case. The user will select a color and then the main image will stay the same, the white default product. Which is not a great user experience. There has to be a way to not show all the variant images as thumbnails while still keeping the variant images and allowing the user to see the color they select.

    • #30214
      Foster
      Support Expired

      Hi,

      I understood your situation, I will discuss with our dev team to find solution to fix this issue. I will get back to you soon with any updates on this.

Viewing 5 reply threads

You must be logged in to reply to this topic.