Reset Password 'Save' Button Disabled

Tagged: reset, password, inactive, save button

This topic has 16 replies, 3 voices, and was last updated 6 years, 10 months ago by Harry.

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- February 15, 2018 at 1:00 pm #17144
  
  baysidesoap
  
  Hi Guys –
  
  Great theme and this is my first real issue:
  
  My users currently can’t change their passwords as the ‘Save’ button on the reset password page is greyed out as soon as a character is entered in the first password box. This doesn’t happen in the password verification box.
  
  Pretty urgent! Please help 🙂
  
  p.s. I’m running Gecko 1.6.3.
  
  Cheers,
  
  Louisa
- February 15, 2018 at 2:04 pm #17152
  
  Foster
  
  Hi,
  I have checked, everything is good http://take.ms/v4YCv Could you please explain a little bit more?
- February 15, 2018 at 2:08 pm #17153
  
  baysidesoap
  
  Hi Foster! Thanks for your quick reply.
  
  Yes if you use that form it’s fine. It’e when you request a password change via the ‘forgotten password’ link.
  
  The email you receive links to a page (which looks a little askew to me too – the input boxes don’t line up) that has the faulty ‘Save’ button.
  
  Cheers,
  
  Louisa
- February 15, 2018 at 2:09 pm #17154
  
  baysidesoap
  
  Here’s a screenshot!
  
  Attachments:
  You must be logged in to view attached files.
- February 15, 2018 at 2:12 pm #17157
  
  Foster
  
  Can you give me the link go to that page?
- February 15, 2018 at 2:14 pm #17158
  
  baysidesoap
  
  This reply has been marked as private.
- February 15, 2018 at 2:17 pm #17160
  
  Foster
  
  It’s so strange, I can’t access that page.
- February 15, 2018 at 2:23 pm #17161
  
  baysidesoap
  
  Hi,
  
  I’m guessing it has something to do with the token used in the password reset.
  
  You can duplicate the issue if you go into my website and create a new account, then request a new password. It will be sent to your email address and then you’ll come across the issue. I have had multiple users have the same issue in the last few days.
- February 15, 2018 at 2:38 pm #17165
  
  Foster
  
  I did it before, but I can’t reproduce the issue. For this case, please give me Teamviewer, I will connect to your PC to check.
- February 15, 2018 at 2:49 pm #17169
  
  baysidesoap
  
  This reply has been marked as private.
- February 15, 2018 at 2:54 pm #17170
  
  Foster
  
  I tried but I did not receive any email
- February 15, 2018 at 2:56 pm #17171
  
  baysidesoap
  
  Ah, the email takes about 10-20 minutes for some reason. Give it some time and it will come through.
- February 16, 2018 at 12:45 am #17195
  
  Foster
  
  Hi,
  
  The problem with styling was fixed.
  
  Regarding the first problem (save button) please see this image http://take.ms/gas4j
- February 16, 2018 at 4:48 am #17205
  
  baysidesoap
  
  Hi! Thanks for the formatting fix and the heads-up re the <script> issue. I removed all of the Google Analytics code just to see if that would fix the issue, but the Save button is still disabled, so it hasn’t fixed the problem.
- February 16, 2018 at 7:25 pm #17218
  
  baysidesoap
  
  Hi Foster, just waiting for your reply, the issue with the Save button being disabled on password change has not been solved. Please see my previous reply.
- February 18, 2018 at 7:10 pm #17255
  
  baysidesoap
  
  Hi again,
  
  just letting you know that I have resolved my issue, by disabling the Mailchimp for Woocommerce plugin. It was the culprit.
- February 20, 2018 at 4:40 pm #17280
  
  Harry
  
  Hi,
  
  Sorry for late reply. This time is our New year holiday so the respond time will delay.
  
  Glad to hear you solve the issue.
  
  If you have any issue don’t hesitate to contact us again for support.
  
  Have a nice day!
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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