Home › Forums › Themes Support › HelpDesk › sub categorie of kb categories

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    • June 13, 2017 at 2:38 pm #5339
      Eric

      Hello,

      I have a subcategory PayPal whose parent is Payments but both layout and the category selection in the article let appear that it is not considered as.

      Any idea why?

      Regards,

      Eric

       

      pic attached.

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    • June 13, 2017 at 5:17 pm #5346
      Harry

      Hi Eric,

      Thank you for report bug.
      We will fix this issue soon.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 13, 2017 at 5:33 pm #5348
      Eric

      Great !)

      thank you

    • June 16, 2017 at 10:46 pm #5495
      Harry
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 16, 2017 at 10:53 pm #5497
      Eric

      Hi Harry,

      I have helpdesk-addons plugin installed. I do delete this one and install yours?

      Thanks for your quick fix.

      Regards,

       

      Eric

       

    • June 16, 2017 at 10:54 pm #5498
      Harry

      Yes, you delete exist and reinstall new file.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 16, 2017 at 10:56 pm #5499
      Eric
      This reply has been marked as private.
    • June 16, 2017 at 11:22 pm #5501
      Eric
      This reply has been marked as private.
    • June 17, 2017 at 12:36 am #5511
      Harry

      Hi Eric,

      1. The count display number of articles you check belong category and exclude articles of subcategories if you don’t check in parent

      2. Yes, you can change to knowledge-base_cat, after change you need go to Settings > Permalink > Save to update

      3. Now sub categories will hide on knowledge-base homepage. When you click on parent the subcategories will display.

      In this case you can check 2 articles belong to parent categories.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 17, 2017 at 1:20 am #5515
      Eric

      I’m sorry, I may be not clear because of my poor English.

      It’s understood for point one.

      But for the rest, I have attached a screenshot with comments to try to be understood.

      Thanks for your patience.

      Regards,

      Eric

       

       

       

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    • June 17, 2017 at 1:24 am #5517
      Harry

      Sorry because miss understood. We saw the issue. we will improve our theme.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • June 18, 2017 at 11:14 pm #5556
      Eric

      I trust you for that. Thank you again for your attention.

       

      Regards,

      Eric

    • July 3, 2017 at 6:53 pm #6096
      Eric

      I come to the news. Can you give me a deadline so that I can organize myself?

      Regards,

      Eric

    • July 3, 2017 at 7:34 pm #6101
      Harry
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 5, 2017 at 3:01 pm #6170
      Eric
      This reply has been marked as private.
    • July 5, 2017 at 4:32 pm #6177
      Harry

      Hi Eric,

      We released new update, You can follow our topic to update theme http://support.janstudio.net/forums/topic/updating-the-theme/ you also can update plugin helpdesk-addon in Dashboard too.

      Please keep helpdesk-child for custom code.

      Best regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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