Home › Forums › Themes Support › Claue › Tax Not Collected
- This topic has 10 replies, 2 voices, and was last updated 5 years, 4 months ago by wnickens.
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August 14, 2019 at 2:46 am #33145
We got our first transaction on our website today but for some reason the tax was not collect. The tax is enabled on our site and it calculates tax after address is put in. However, the PayPal showed $0.00 tax. Can you assist with this?
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August 14, 2019 at 6:12 am #33146
Hi,
What you’re describing here sounds like you must be using PayPal Standard, which comes with Woo by default, as opposed to our Express Checkout integration. PayPal Standard is the only way tax rules configured in the PayPal account profile would be triggered. Express Checkout ignores those.
So if you’re still using Standard it would really be recommended that you switch to Express Checkout instead. It has a lot more features and functionality available to it, and a better overall checkout experience for buyers.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio-
August 14, 2019 at 6:44 am #33147
Yes, I was using standard. I switched to express, however, it still did not calculate the taxes for me.
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August 14, 2019 at 6:59 am #33149
Thanks, I figured it out. I had to deactivate TaxJar plugin so I could switch to the automated tax feature. Personally, I do not like the express checkout because the big PayPal buttons look tacky in my opinion.
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August 14, 2019 at 7:05 am #33150
Thank for share and glad to hear you solve problem.
Have a nice day!
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
August 14, 2019 at 7:07 am #33152
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August 14, 2019 at 2:04 pm #33156
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August 14, 2019 at 4:57 pm #33161
Hi,
Could you send me login credentials and check in “Set as private reply” we need to check more before give you solution.
Thanks
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
August 14, 2019 at 8:08 pm #33165This reply has been marked as private.
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August 14, 2019 at 10:57 pm #33167
Hi,
You need import tax rate for each state and city https://prnt.sc/osnt9a. Please download sample attached.
Kind regards
Attachments:
You must be logged in to view attached files.Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
August 17, 2019 at 2:03 pm #33192
Thank you!
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