Home Forums Themes Support Claue Uncaught TypeError: $product_img_wrap.zoom is not a function on single product

Topic Resolution: Resolved
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    • #33407

      Hey guys,

      Just would like to report a JS error on single product:

      Uncaught TypeError: $product_img_wrap.zoom is not a function at theme.js?ver=5.2.2:937

      This error on some browsers and devices like iPhone is disabling the add to cart button even by selecting the variable product.

      My WordPress info:

      
      ### wp-core ###
      
      version: 5.2.2
      
      ### wp-active-theme ###
      
      name: Claue Child
      version: 2.8.2
      parent_theme: Claue
      theme_features: woocommerce, wc-product-gallery-lightbox, post-thumbnails, title-tag, automatic-feed-links, html5, custom-header, custom-background, menus, editor-style, widgets
      
      ### wp-themes (2) ###
      
      Claue: version: 1.6.1, author: JanStudio
      Twenty Nineteen: version: 1.4, author: the WordPress team
      
      ### wp-plugins-active (25) ###
      
      Classic Editor: version: 1.5, author: WordPress Contributors
      Claue Addons: version: 1.2.0, author: JanStudio
      Contact Form 7: version: 5.1.4, author: Takayuki Miyoshi
      Contact Form 7 MailChimp Extension: version: 0.4.51, author: Renzo Johnson
      Envato Market: version: 2.0.1, author: Envato
      Facebook for WooCommerce: version: 1.9.15, author: Facebook
      Google Analytics Dashboard for WP (GADWP): version: 5.3.9, author: ExactMetrics
      Instagram Feed: version: 1.12.2, author: Smash Balloon
      Mailchimp for WooCommerce: version: 2.2.2, author: Mailchimp
      Mailchimp for WordPress: version: 4.5.3, author: ibericode
      MetaSlider: version: 3.14.0, author: Team Updraft
      Redirection: version: 4.3.3, author: John Godley
      SG Optimizer: version: 5.3.0, author: SiteGround
      WC Hide Shipping Methods: version: 1.3, author: Rynaldo Stoltz
      WooCommerce: version: 3.7.0, author: Automattic
      WooCommerce Admin: version: 0.18.0, author: WooCommerce
      WooCommerce Domination: version: 1.1.6, author: Claudio Sanches
      WooCommerce Pre-Orders: version: 1.5.17, author: WooCommerce
      WooCommerce Square: version: 2.0.3, author: WooCommerce
      WooCommerce Variation Swatch: version: 1.1.0, author: WPAddon
      WPA WooCommerce Product Bundle: version: 1.2.2, author: WPAddon
      WPBakery Page Builder: version: 6.0.5, author: Michael M - WPBakery.com
      WP Mail SMTP: version: 1.6.2, author: WPForms
      YITH WooCommerce Wishlist: version: 2.2.13, author: YITH
      Yoast SEO: version: 12.0, author: Team Yoast
      
      ### wp-server ###
      
      server_architecture: Linux 3.12.18-clouder0 x86_64
      httpd_software: Apache
      php_version: 7.1.30 64bit
      php_sapi: cgi-fcgi
      max_input_variables: 3000
      time_limit: 300
      memory_limit: 768M
      max_input_time: 120
      upload_max_size: 128M
      php_post_max_size: 128M
      curl_version: 7.59.0 OpenSSL/1.0.2r
      suhosin: false
      imagick_availability: false
      htaccess_extra_rules: true
      
      
    • #33408

      Hi Marlonla,

      Could you send me link of your site and login credentials to check?

      by the way, your support expired. Could you please renew your support at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281 that will help us continue develop new features and improve our theme.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #33409

      Hi Harry,

      I honestly can’t afford to renew support now.  But I intend to do it soon.

      I understand the importance and value, but this time just wanted to report the problem, I will try to fix it myself.

      Thank you.

    • #33415

      Hi,

      Please try update theme first.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #33420

      Ok, Thank you Harry

      Best regards

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