Support Forum

We will do our best to assist you with any issues related to our themes and plugins.

Response time up to 1-2 business days.

Our timezone:5:31 PM

Your timezone:

Your account expired support, please renew to get your support.

Renew support on the Envato Check the license on the Envato

Tagged: video

This topic has 1 reply, 2 voices, and was last updated 5 years, 3 months ago by Harry.

Viewing 1 reply thread

Author

Posts
- September 18, 2019 at 1:44 am #33605
  
  globalconcept
  Support Expired
  
  Hello,
  
  There is a problem with the video. If you click on the “View video”, the video loads. We also added some javascript and made selfhosted videos to autoplay.
  
  However, after choosing a color, “View video” stops working. We removed our javascript and the error still exists.
- September 18, 2019 at 7:16 am #33610
  
  Harry
  Support Expired
  
  Hi Globalconcept,
  
  Thank you for buy our theme.
  
  It now conflict JS with facebook chat plugin https://prnt.sc/p7ic2e, please try deactivate this plugin.
  
  If issue still there, please send me login credentials and check in “Set as private reply” We will check and help you solve problem.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
Author

Posts

Viewing 1 reply thread

You must be logged in to reply to this topic.