Support Forum

We will do our best to assist you with any issues related to our themes and plugins.

Response time up to 1-2 business days.

Our timezone:8:10 PM

Your timezone:

This topic has 74 replies, 3 voices, and was last updated 7 years, 10 months ago by Knudsen.

Viewing 45 reply threads

Author

Posts
- January 10, 2017 at 4:23 pm #1536
  
  Knudsen
  
  Hello,
  
  I have two questions that I hope that you can help me with.
  
  1) How can I add the video which have been added to also show on the product overlay?
  
  2) When I upload an image via Visuel Composer I need to be able to add a popup when clicked. The popup should contain a youtube video on top, a product section with my products which have been used in the video (including product image, name, price and add to cart). Further I need to be able to add a little product/video disribtion under the product section.
  
  I really hope you can help me with this issus, sense this is the only thing that I need before being able to start selling products on my webshop.
  
  Thank you so much!
- January 10, 2017 at 5:42 pm #1539
  
  Harry
  
  Hi,
  
  1. Do you want add video on quick view replace image on the left or you need a button on image and click on button have a popup play video?
  
  2. Are all of your images link to one you tube video or link to separate video?
  
  3. “The popup should contain a youtube video on top, a product section with my products which have been used in the video (including product image, name, price and add to cart).”
  
  Can you explain more, because when you click on image it hard to link which product that contain (video, add to cart, name, price)
  
  4. Yes you can add video to description of product
  
  Thanks & best regards.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- January 10, 2017 at 6:14 pm #1540
  
  Knudsen
  
  Hello Harry,
  
  Thank you for your message.
  
  1) I would like to have the button so that it opens in a popup when clicked.
  
  2) They are linked to seperet videos.
  
  3) When clicking on the image a popup should open. This popup should contain a Youtube-video which I have attached to the specific image. Under the Youtube-video, it should be possible to add multiple product (like when you add a product on the frontpage via visuel composer). Under the product section there should just be a normal text section, from where I can add text explaning the video and which products which have been used in the video.
  
  I hope this make sense
- January 10, 2017 at 10:31 pm #1544
  Harry
  Sorry we still can’t understand.
  
  Can you create a screen shot with or draw a mockup with your explain that is easier for us.
  
  Thanks
  - This reply was modified 7 years, 11 months ago by Harry.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 11, 2017 at 2:48 pm #1559
    
    Knudsen
    
    So basiclly it is two things it is two things that I need to get fixed.
    
    1) Add the videoplay button to also be shown on the quickview on each individuel product.
    
    2) Be able to create/add a product to each individuel image/picture that I add to the webpage. This popup should contain a youtube video, products that I add to the popup my self and a textfield from where I can read about what happens in the video.
    
    I hope this is a better explaination 🙂
    
    Thanks,
- January 10, 2017 at 11:11 pm #1555
  
  Knudsen
  
  When clicking on an image on the webpage a popup should open, looking like this:
  
  I hope this makes more sense, thanks
- January 10, 2017 at 11:38 pm #1558
  
  Knudsen
  
  The embedded video on the single product page should also be shown on the “Quick View” version.
  
  Single product page:
  
  Quick view:
- January 11, 2017 at 3:38 pm #1560
  
  Harry
  
  Hi,
  
  We check your mockup and understand the requires this need more customize code and create new features. The fee to customize code for you is $250.
  
  Best regards,
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 11, 2017 at 4:22 pm #1564
    
    Knudsen
    
    Hi Harry,
    
    Thank you for your reply.
    
    Will this also make it possible to add the videos on the product page, like here: http://staging4.cele2.laves.nu/product/vacation-in-a-bottle-ii/ instead of the “related products”? – I need to be able to gather the images + popup here directly from the system, so that I do not have to make multiple images + popup of the same kind (Because I need those at multiple spots on the page)
    
    Thank you
- January 11, 2017 at 3:43 pm #1561
  
  Knudsen
  
  This reply has been marked as private.
- January 11, 2017 at 9:26 pm #1566
  
  Harry
  
  This reply has been marked as private.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 11, 2017 at 10:07 pm #1567
    
    Knudsen
    
    This reply has been marked as private.
  - January 12, 2017 at 5:07 am #1570
    
    Knudsen
    
    This reply has been marked as private.
- January 12, 2017 at 9:20 am #1571
  
  Foster
  
  This reply has been marked as private.
  - January 12, 2017 at 3:25 pm #1576
    
    Knudsen
    
    This reply has been marked as private.
- January 12, 2017 at 5:29 pm #1579
  
  Foster
  
  This reply has been marked as private.
  - January 13, 2017 at 1:54 am #1589
    
    Knudsen
    
    This reply has been marked as private.
- January 13, 2017 at 8:14 am #1592
  
  Foster
  
  This reply has been marked as private.
  - January 14, 2017 at 4:17 am #1616
    
    Knudsen
    
    This reply has been marked as private.
- January 14, 2017 at 9:17 am #1617
  
  Harry
  
  This reply has been marked as private.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- January 14, 2017 at 2:16 pm #1620
  
  Knudsen
  
  This reply has been marked as private.
- January 14, 2017 at 3:25 pm #1621
  
  Harry
  
  This reply has been marked as private.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 14, 2017 at 3:56 pm #1622
    
    Knudsen
    
    This reply has been marked as private.
- January 15, 2017 at 11:09 am #1626
  
  Harry
  
  Hi,
  
  You can add any content for these not only video.
  
  We also do other task so we can finish on next Tuesday night or a bit later.
  
  Regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 15, 2017 at 3:09 pm #1631
    
    Knudsen
    
    This reply has been marked as private.
- January 15, 2017 at 3:35 pm #1632
  
  Harry
  
  This reply has been marked as private.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 15, 2017 at 7:03 pm #1633
    
    Knudsen
    
    This reply has been marked as private.
- January 16, 2017 at 7:48 pm #1647
  
  Foster
  
  This reply has been marked as private.
  - January 16, 2017 at 8:13 pm #1648
    
    Knudsen
    
    This reply has been marked as private.
  - January 17, 2017 at 2:43 am #1649
    
    Knudsen
    
    This reply has been marked as private.
- January 17, 2017 at 8:22 pm #1659
  
  Foster
  
  This reply has been marked as private.
  - January 17, 2017 at 8:52 pm #1661
    
    Knudsen
    
    This reply has been marked as private.
    - January 17, 2017 at 9:03 pm #1662
      
      Knudsen
      
      This reply has been marked as private.
- January 17, 2017 at 10:31 pm #1663
  
  Foster
  
  This reply has been marked as private.
- January 17, 2017 at 10:33 pm #1664
  
  Foster
  
  This reply has been marked as private.
  - January 17, 2017 at 11:25 pm #1666
    
    Knudsen
    
    This reply has been marked as private.
  - January 18, 2017 at 10:11 pm #1667
    
    Knudsen
    
    This reply has been marked as private.
  - January 19, 2017 at 3:11 am #1672
    
    Knudsen
    
    This reply has been marked as private.
- January 18, 2017 at 10:48 pm #1668
  
  Foster
  
  This reply has been marked as private.
  - January 19, 2017 at 6:00 am #1673
    
    Knudsen
    
    This reply has been marked as private.
- January 18, 2017 at 11:49 pm #1669
  
  Knudsen
  
  This reply has been marked as private.
- January 19, 2017 at 12:08 am #1670
  
  Knudsen
  
  This reply has been marked as private.
- January 19, 2017 at 12:33 pm #1674
  
  Foster
  
  This reply has been marked as private.
  - January 19, 2017 at 3:08 pm #1675
    
    Knudsen
    
    This reply has been marked as private.
- January 19, 2017 at 5:02 pm #1677
  
  Foster
  
  This reply has been marked as private.
- January 19, 2017 at 5:30 pm #1679
  
  Knudsen
  
  This reply has been marked as private.
  - January 19, 2017 at 6:19 pm #1680
    
    Knudsen
    
    This reply has been marked as private.
- January 19, 2017 at 8:53 pm #1682
  
  Foster
  
  This reply has been marked as private.
- January 19, 2017 at 9:00 pm #1683
  
  Knudsen
  
  This reply has been marked as private.
- January 19, 2017 at 9:04 pm #1684
  
  Foster
  
  This reply has been marked as private.
  - January 19, 2017 at 9:09 pm #1686
    
    Knudsen
    
    This reply has been marked as private.
- January 19, 2017 at 9:14 pm #1687
  
  Foster
  
  This reply has been marked as private.
  - January 19, 2017 at 9:24 pm #1688
    
    Knudsen
    
    This reply has been marked as private.
- January 19, 2017 at 9:42 pm #1689
  
  Foster
  
  This reply has been marked as private.
  - January 19, 2017 at 10:17 pm #1690
    
    Knudsen
    
    This reply has been marked as private.
- January 19, 2017 at 11:09 pm #1692
  
  Knudsen
  
  Hello guys,
  
  Thank you for your amazing support regarding my problem and customization of the theme. It was a really great experience! 🙂
  
  I just tried to download LocoTranslate, but it seems like I can’t translate every part of the theme. I have attached an image when I try to find a word to translate, but can’t. Also Quick view haven’t been translated in the theme. Do you know what I am doing wrong?
- January 19, 2017 at 11:13 pm #1693
  
  Foster
  
  Hi there,
  
  Please change language on your site to your language
  
  BTW: Some text of WooCommerce like as that button auto translated on WC plugin, You don’t need do anything
- January 20, 2017 at 8:44 am #1694
  
  Harry
  
  Thank you Knudsen,
  
  We received your money.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- January 24, 2017 at 3:11 am #1749
  
  Knudsen
  
  This reply has been marked as private.
- January 24, 2017 at 11:00 am #1752
  
  Harry
  
  Hi,
  
  You need upload thumb for video and follow our screen to change style for text
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - January 27, 2017 at 1:54 am #1797
    
    Knudsen
    
    This reply has been marked as private.
- January 27, 2017 at 4:01 pm #1800
  
  Knudsen
  
  Also, I just found this on the mobile version.
  
  How do I make a little bigger gap between this on the frontpage (Only mobile version)
  
  How do I remove Size Guide + Delivery on both mobile and computer version + all the icons but Facebook.
  
  and then we need to remove the login on mobile version
  
  Thanks 🙂
- January 27, 2017 at 11:34 pm #1801
  
  Harry
  
  Hi,
  
  Sorry for late reply, this time is our lunar new year holiday.
  
  I fixed issue with overlay, add more space on mobile, hide icons without facebook and hide login account icon on mobile now you can enable login function.
  
  You can remove size guide, shipping & delivery in JanStudio > Theme Option > WooCommerce > Product Detail
  
  Best regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- January 28, 2017 at 1:49 am #1802
  
  Knudsen
  
  Hello, thank you for your message and happy new year for you guys.
  
  All the changes looks great, expect one. I just tested the video popup bug.
  
  Here is it after that I added multiple products to the cart:
  
  Here is it after I close the video popup:
  
  I can add multiple products via the video popup, abd that is great. But I can’t always see when I add it because of the mini cart is closing every second time.
  
  Thanks,
- January 28, 2017 at 11:58 am #1806
  
  Foster
  
  Thank you, This problem was solved, please check again
- January 28, 2017 at 2:31 pm #1808
  
  Knudsen
  
  Hello Foster,
  
  Thank you for solving the problem. The only problem now is that when you add the secoud product the mini cart closes automaticually and first appear again, if you add a third product.
- January 30, 2017 at 2:43 pm #1817
  
  Foster
  
  Hi Knudsen,
  
  I have just checked, everything is good now, can you please give me more detail of this issue? A video record would be great for me to clear this problem
  - January 30, 2017 at 3:29 pm #1818
    
    Knudsen
    
    This reply has been marked as private.
- January 30, 2017 at 5:02 pm #1819
  
  Foster
  
  Hi,
  
  Please check, it was fixed
  - January 30, 2017 at 5:15 pm #1820
    
    Knudsen
    
    This reply has been marked as private.
  - January 31, 2017 at 2:23 am #1835
    
    Knudsen
    
    !!URGENT!!
    
    We were going to launch the page yesterday, but I saw a bug in the popup video, that have to be fixed as soon as possible.
    
    We have created 8 videos but it is only possible to gather 5 of them from the system. This really needs to be fixed as soon as possible, sense we are ready to launch the page. Thanks!
    
    Also please help remove this part from the checkout.
- January 30, 2017 at 5:33 pm #1821
  
  Knudsen
  
  …. Annnnnnd how do I remove this from the checkout page:
- January 31, 2017 at 9:32 am #1837
  
  Foster
  
  1. Can you make the mini cart auto close when you close the video popup aswell? <– I’m sorry, that’s impossible because this function in parent theme can’t override in child theme
  
  2, 3: Done
  - January 31, 2017 at 2:15 pm #1839
    
    Knudsen
    
    1) Well, I think the solution that you have made with it just “popping up” is great, so no worries (Y)
    
    2) Awesomet thanks. But now there is a bug in the “accept terms field”. When I click on both this box and the e-mail signup it disappears and the user can’t go to the next page.
  - January 31, 2017 at 4:10 pm #1840
    
    Knudsen
    
    This bug is also very urgent to fix, since people can’t pay for their goods. Do you want me to show on Teamviewer??
Author

Posts

Viewing 45 reply threads

You must be logged in to reply to this topic.