Harry

[Harry]

Could you send us admin account?

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Sorry for late release update.

You can download attach file for hotfix

Best regards

Attachments:

You must be logged in to view attached files.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Sorry i mean plugin GoDaddy Security. This issue have after you use this plugin. Some of our customer complain about run e-commerce site on Godaddy Hosting http://support.janstudio.net/forums/topic/homepage-taking-30-50-seconds-to-load-intermittent-fault/

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Could you send admin account together.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

You mean backup in Theme Option? http://take.ms/J4rxp

It backup you setting for only theme option not related config of other plugins settings, wordpress settings.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

To hide related product for specific product you need to know the ID of product by inspect on this product page

http://take.ms/k7fr5

and add custom css in Claue > Theme Option > General Layout > Custom CSS

.postid-5756 .related.product-extra {display: none;}

Change .postid-5756 with the product you want apply

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Sorry this widget doesn’t support exclude category. It only support you select specific products to display on tab http://take.ms/Ndkcc

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Thank you for purchase and sorry about inconvenience.

Could you send us your site detail and login credential as private reply. We will take a look and help you solve the issue.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Which plugin you using for maintenance mode. I think maybe this plugin, could you try deactivate this plugin.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

This issue because the browser get size of image on slider, after loaded the image will be resize to full width of browser.

You can turn on preloader effect in Claue > Theme Option > General Layout > Preload > On to hide loading progress.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

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