Harry

[Harry]

Hi,

The new version of plugin YITH popup cause the issue. Please deactivate this plugin and wait for author of this plugin who fix this.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I help you delete folder and install new version WooCommerce. I deactivate plugin YITH Popup and now you site back.

Please update theme and other plugin to new version and also wait for new version of YITH Popup plugin fix the issue.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Please go to your FTP and delete folder woocommerce in wp-content > plugin and try install again.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I check your site on Safari and on different page it still work well https://prnt.sc/10ej3v7 which version of Safari on your computer. On my computer it is 13.1.3

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi Trevor,

Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Style > Choose Grid

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I check your site it still running old version 1.6.1 https://prnt.sc/10eiteo

Please try update again follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I guide you do it, so you can do yourself next time. We can’t not do for 2800 customers for one time update.

Hope you understand for me.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I see theme and plugin on your site outdated. Please update theme and recommend plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

Let me know if issue still there.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

It now i can access WordPress dashboard. I checking your issue.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I tried both to login wordpress or godaddy but still not access.

Please check in “Set as private reply” to hide admin account.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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