joel322

[joel322]

PLEASE REPLY!!!!

[joel322]

Still looking for a reply

[joel322]

Please Reply!

[joel322]

Bring The Spotlight Velvet Tube Top

This is another. Misty Rose color is out of stock in small but that is the default selection and I am presented an Add to Cart button but when I add it, it actually adds a small Black.

[joel322]

They have received over a dozen orders where the customer thought they had added one size or color to their cart but actually had added a different size or color, resulting in the wrong merchandise being shipped. I can’t have every shopper clear their cache. In each instance, the item that the shopper wanted was actually our of stock, yet they were presented with an add to cart button.

I have asked for other item url’s and will post them when I get them.

[joel322]

Did you make a change?  My client is complaining that this is happening repeatedly. They routinely have a large number of items out of stock.  I’ll ask for more examples to send you but this is more than a cache problem. It shouldn’t add a size to the cart other than what was displayed.

[joel322]

We are still having an issue with this problem.

When the first variant is out of stock it doesn’t always show that it is out of stock. When the customer adds it to the cart, it ends up adding the next available variant, not the one that the customer thought they were adding.

Example – https://btgauburn.com/products/chinese-laundry-oahu-wedge-in-camel?variant=14272870088815

Size 6 is currently out of stock, but I have an “add to cart” button. When I click it, I end up with a size 8 in my cart.

[joel322]

Still not working!

It shows ALL variants as “Sold Out” Please see https://btg-auburn.myshopify.com/products/salty-knot-top?variant=14271931678831

and refer to stock as attached above.

[joel322]

Still not working correctly.

Please see https://btg-auburn.myshopify.com/products/salty-knot-top

This has 6 variants as shown below:

It will NOT allow me to order any of them now, even though 2 are in stock.

[joel322]

Thank You!

I have accepted. Please update me ASAP. We are supposed to launch this for our client today, obviously that isn’t going to happen but I need to move quickly.

Thanks for your help.

Please let me know what you find.

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