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Hi Harry,

Many thanks for your reply and the offer to help set up the footer – that would be much appreciated.

We now have the theme uploaded and active on our staging website. The staging url and password details are below so you can get in.

We have not uploaded the extra zipped file yet just in case. We’re worried about this importing the sample data as well.

Essentially, what we are after to try to set up is the Home 4 Layout on the front page (the product categories one), with the shop left sidebar layout and product detail layout with the product thumb on the right. The header as header 4 in the demo and the footer layout as per the demo homepage on Home 4 Layout is fine.

Not sure how we go setting this out with page builder. Is there some documentation you can point us to which outlines this step by step.

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Hi Harry,

Many thanks for sending that attachment. Aside from the sample page layout, how can we get the other structure of the Claue theme (menus, headers, footers etc.) without doing the full demo import? Is there any other other way to add these separate elements – say through the WP Bakery Page Builder?

On the Claue documentation it states that a full demo import will remove all of the old data on the site. Will the same happen if we do an import of some parts of it only – like the sample page layout?

Many thanks again.

 

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Thank you for the info Harry, appreciate it.

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Hi,

We are still waiting on an answer to our question – what should the load time be on average for site with this theme? How far away is our site’s load time from the ballpark?

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The speed seems to go up and down with each test so still not great. But my question was – on average what kind of load times in seconds are your cusomers’ sites with Claue getting? Are we really below average, average, above average etc…?

 

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We’ve done some optimisation on the server side. We also use the Siteground servers in Singapore as opposed to the northern hemisphere since our customers are located in Australia as well as EU and US.

Could you please let us know how the site load time compares now to what it typically is for your other customers?

Many thanks

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Hello,

I already did this when I was testing the speed on each plugin and it didn’t help. Though each plugin one by one was relatively slow, there were only two or 3 (see above post) which were a little slower but nothing that stood out.

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Hi Harry,

Thanks for your reply. Whatever you did in fixing the layout seems to have also fixed the Gateway timeout issue on the products. Unfortunately the slow initial load time is still there. Siteground have investigated and advised that it is definitely something within the theme, most likely the plugins.

We will try some caching and optimisation options for this but may need to reopen this thread with you if these don’t help.

Thanks again!

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Hi,

So we’ve run a speed test of all the plugins one by one.

Regenerate Thumbnails, Metaslider and Instagram shop score a bit worse by a few seconds but nowhere near the total with all plugins active which just now registered 33 seconds. So the overall slowness would seem to be an accumulated issue – when all the plugins are active on the site.

How did you go with the Gateway Timeout issue – could you please advise a fix on this as this is currently rendering the theme useless and is stopping us from moving on to fix the other issues.

Thanks again

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Hi,

We use Siteground. We have other sites with them on the same server and there are no issues with those. I have contacted them and they advised that the issue appears to be the plugins – basically too many of them.

How did you go with the Gateway timeout error on the products? Fixing this bug may also help with fixing the initial load time.

We will go through and try to run the plugins one by one but can you please review the Gateway timeout error and advise in the interim – this was the top priority and the main reason for our post.

Thanks again.

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