theSA

[theSA]

Hi,

What does asap mean? I’ve waited for a replay on this “urgent” matter for 18 days…. Please update.

Regards,
Anna

[theSA]

Hi,

Do you have any updates on this issue? It’s almost a week since you forwarded the issue to your dev team with an ASAP….

Regards,
Anna

[theSA]

Hi,

I’ve problems too with IE. A customer called yesterday about not being able to see the cart. I’ve now checked the site myself with IE 11.0.50 and I’ve the following problems (might be more but this is from a scanning):

• cart doesn’t load; nor the top widget, nor the side bar widget… i.e. it’s not possible for the customer to check out.
• the page doesn’t load correctly as the content is placed over the menu bar (page title or other other content in top of the page doesn’t matter).
• Some content doesn’t load at all, e.g. grids

I’ve conversions from IE 11 in December, but after that nothing. So I guess it has to do with something in an upgrade from Januari.

My page is https://theskinagent.com

[theSA]

Hi,

1. Please see attached screen shots from tablet views – it’s not looking good.
   There’s an empty space before the first portfolio.
   The images doesn’t all show.
2. I use the tool in WordPress to check on updates before I publish (attached screen shot) – I don’t want anything published before I’m satisfied with the result. Like for exempel now when it doesn’t look good at all in tablet view (question 1), I’d prefer if it wasn’t published.

Attachments:

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[theSA]

Let’s put in like this:

• For desktop it works with four in a row – viability  is good and it’s user friendly
• For tablet I don’t think four in a row is possible for the viability  – the images will be too small. Two or three in a row can possible look good.
• On mobile I guess it will be best with one in a row.

As of now:

• As I wrote earlier I have now chosen to show 1 image in tablet mode, as I can’t have more than one as the images are too big as they are now.

My wish:

• A nice, user friendly flow in all modes.
• Tablet: 1) smaller images 2) show columns (2 or 3, depending on how small the images get, ie the viability) OR smaller images when if only one can be shown per row (even if that means more white on the sides).  
• Mobile; don’t mind, keep it as it is. A slide mode like for the blog could be a future feature.

About the presentation on https://theskinagent.com/press-och-media/ I’ve not published any changes as full width and wrap didn’t work when I tested it – as I mentioned the images don’t show. I want the same viability for this page as is made in the index (the main question relates to our index page). But what confused me was that no images was shown when setting full weight and wrap.

[theSA]

Hi Harry,

Thanks, yes the option to have two difference rows for desktop tablet/mobile was a try to make it look better. The solution you suggest (changing 1 to more) I’ve tried before but it looks so weird as the images are huge – it’s not an option as it’s not user friendly. So for now I stick with 1 image…

The wrap option made it centered – thanks for that. But I have a page with only portfolios (https://theskinagent.com/press-och-media/). When full width and wrap is set, none of the portfolios is shown in tablet and mobile view. So the problem isn’t all solved with that solution. What can I do?

• So please yes, can you help me resize the images on tablet view so that portfolios is shown in a row of two (or three if they not get too small)?… similar to the options in the blog.
  I’d love if the portfolios were shown like a masonry.
• And please, also help me make the images a bit smaller on mobile view.

This is options I’d love to be able to set myself, like I can for product images in the webshop.

Thanks,
Anna

[theSA]

Brilliant! Thanks Harry!

[theSA]

Hi Harry,

My questions sum up to – how do I make it look better on tablets?

It’s not that my choice is to only show one image, my problem is that it’s only one image showing and it’s huge and aligned left. So either I want one image (smaller), or 2+ columns but then all of them have to be shown (and smaller).

What is your recommendation?

• change size so that two columns is shown?
• only have one image (and smaller)

Regards,
Anna

[theSA]

My bad – I’ve worked my way through that list a bunch of times, but obviously missed it. Sorry!!

[theSA]

Great thanks!!! 🙂

For the future, is there something in my handling that I did wrong as the product was shown? Good to know so that I don’t have to get back to you next time it happens (i.e. if I was my handling) 🙂

Cheers,
Anna

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