Home Forums Themes Support Claue I can't see variations choosen by buyer when chechking the order.

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  • #35482
    EvCiujova
    Supported

    Hello! Can you please tell me what should i do, or maybe you can fix this bug:

    When i receive the order at my site i need to know which variations chose the buyer, but it is not shown not in the admin, not in the shopping cart of the buyer. Also this problem appears not for any products, but only for some of them.

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    #35485

    Hello EvCiujova,

    I check your site and see this option “You will be able to attach your logo in your cart” https://prnt.sc/rfretv

    Which plugin you use for this. Please try deactivate this plugin.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35486

    Hi,

    Could you send me your site login credentials and check in “Set as private reply” We need more check before give you solution.

    Thanks

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35487

    Please remove the variations has “Any Color” and “Any Size” https://prnt.sc/rfsk5o and check again.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35488

    Hi,

    You can create product with “Any Color” and “Any Size” but only one https://prnt.sc/rg3bth

    or one color with any size https://prnt.sc/rg3co5

    or one size with any color https://prnt.sc/rg3cz5

    not combine “Any Color” and “Any Size” and other variation like this https://prnt.sc/rg3d5s https://prnt.sc/rg3da0 https://prnt.sc/rg3df4

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35499

    Hi,

    I try login your site with account you sent but can’t access.

    Please reply on our forum, do not reply via email so we can track your issue and help you faster.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35502

    Did you use CDN cache? Please try clear cache and try update theme to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35511

    Please try update theme first.

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    #35517

    Hi,

    Please go to Dashboard > WooCommerce > Settings > Accounts & Privacy > Account creation.

    Kind regards

    Harry
    Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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