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Home Forums Themes Support HelpDesk many plugins cannot be downloaded. Says File missing.

  • This topic has 58 replies, 2 voices, and was last updated 1 year ago by Harry.
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    • #29859
      srohilla
      Support Expired

      many plugins cannot be downloaded. Says File missing. Due to this same as demo site cannot be uploaded.

    • #29865
      Harry
      Support Expired

      Hi,

      Thank you for choosing our theme.

      I check your site, just WooCommerce plugin can’t install because it exist folder. Please go to your FTP root folder > wp-content > plugins and delete folder “woocommerce” after that please try install again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30111
      srohilla
      Support Expired
      This reply has been marked as private.
      • #30216
        srohilla
        Support Expired

        How to edit header where we have GAECKO written.

        How to edit footer copyright area.

        Also my home page had broken links.

        Please check and advise!

    • #30112
      Harry
      Support Expired

      Hi,

      1. Please download file at https://drive.google.com/open?id=1UfN_z0y8f8zaOP_w1jUDO0wmMANxpE2V and upload to folder wp-content > uploads

      2. Please go to JanStudio > theme option > footer and change the copyright

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30222
      Harry
      Support Expired

      Hi,

      1. Please go to JanStudio > Theme Option > Header
      2. Please go to JanStudio > Theme Option > Footer
      3. Please go to Pages > Home page and edit change link to yours.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30284
      srohilla
      Support Expired

      On a page , when we select to show all products from specific category, it is showing upto 12 products only of that category eve if there are 20 products uploaded in that category. Why so? How to enable to show all.

    • #30291
      Harry
      Support Expired

      Hi Srohilla,

      Please go to JanStudio > Theme Option > WooCommerce > Product Listing Settings > Products per page and change number as you want.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30479
      srohilla
      Support Expired
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      • #31133
        srohilla
        Support Expired
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    • #30483
      Harry
      Support Expired

      Hi,

      Please create menu as product category “Dresses” when user click on “Dresses” it will show all products of Dresses https://www.youtube.com/watch?v=cdkCSls-9s4&list=UUMDvyPJs20jwKoFIO4XUF6w&index=21

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30574
      srohilla
      Support Expired
      This reply has been marked as private.
    • #30578
      Harry
      Support Expired

      Hi,

      i’m sorry, our theme doesn’t support create and send invoice. Please follow this topic to find plugin https://www.wpfloor.com/woocommerce-invoice-plugins/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30737
      srohilla
      Support Expired
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    • #30744
      Harry
      Support Expired

      Hi,

      Please add element “Meta Slider” to homepage http://prntscr.com/nj0tje

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #31852
        srohilla
        Support Expired
        This reply has been marked as private.
    • #30772
      srohilla
      Support Expired
      This reply has been marked as private.
      • #32244
        srohilla
        Support Expired
        This reply has been marked as private.
    • #30773
      srohilla
      Support Expired
      This reply has been marked as private.
    • #30774
      Harry
      Support Expired

      Hi,

      1. Please go to JanStudio > Theme Option > General Layout > Enable Boxed Layout > Off

      2. Please to to JanStudio > Theme Option > Header and upload your Retina Logo.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31134
      srohilla
      Support Expired
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    • #31140
      Harry
      Support Expired

      Hi,

      Could you send me login credentials again. We need more check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31248
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31251
      Harry
      Support Expired

      Hi,

      You can add currencies in JanStudio > Currencies.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31323
      srohilla
      Support Expired
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    • #31326
      Harry
      Support Expired

      Hi,

      Please update theme to latest version. http://support.janstudio.net/forums/topic/updating-the-theme/

      The version on your site outdated.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31349
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31350
      Harry
      Support Expired

      Hi,

      Please try do it yourself because you need login to Envato to get Envato API Personal Token and you have to do it many times in future when have update.

      We can’t do it for you every time.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31392
      srohilla
      Support Expired

      Theme updated but still not able to add products in cart via mobile.

    • #31393
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31394
      Harry
      Support Expired

      Hi,

      Please go to WooCommerce > Settings > Products > Add To Cart behavior > Uncheck 1st field or uncheck 2 last fields.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31410
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31415
      Harry
      Support Expired

      Hi,

      Please add below code to JanStudio > Theme Option > General Layout > Custom CSS

      .header__transparent {
      	max-width: 1170px;
      }

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31418
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31419
      Harry
      Support Expired

      Hi,

      Just copy code and paste in JanStudio > Theme Option > General Layout > Custom CSS.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31425
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31426
      Harry
      Support Expired

      Hi,

      Please go to Appearance > Customize > WooCommerce > Product Catalog > Shop page display > Show categories http://prntscr.com/ntw5lh

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31496
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31504
      Harry
      Support Expired

      Hi,

      Please add below code to JanStudio > Theme Option > General Layout > Custom CSS

      .signup-newsletter-form input.input-text {
      	width: calc(100% - 110px);
      	display: inline-block;
      }
      .signup-newsletter-form {
      	width: 100%;
      }

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31532
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31533
      srohilla
      Support Expired

      Also please tell how to have separate column for size?

       

      And can I have a filter to sort by size?

    • #31536
      Harry
      Support Expired

      Hi,

      1. Please create new Flat Rate Shipping method and change name as “COD” and add cost http://prntscr.com/nw69el

      2. Go to payment method COD and set up shipping method for this payment option is COD http://prntscr.com/nw6a3w or use this plugin https://wordpress.org/plugins/wc-smart-cod/

      3. It doesn’t support sort by size, please add filter in Appearance > Widgets > WooCommerce Top Filter Sidebar and add YITH Ajax Filter http://prntscr.com/nw6ant

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31581
      srohilla
      Support Expired

      mail chimp is not setting up! Unable to send and recieve newsletter..

      • #31603
        srohilla
        Support Expired
        This reply has been marked as private.
    • #31584
      Harry
      Support Expired

      Hi,

      You should setup your mailchimp account to set function to send email.

      Our theme can’t control this.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31599
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31607
      Harry
      Support Expired

      Hi,

      1. Please go to Products > Attributes > Size > Configure term

      2. Please send me admin account to check.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #31612
        srohilla
        Support Expired
        This reply has been marked as private.
    • #31613
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31619
      Harry
      Support Expired

      Hi,

      1. I see COD on your site http://prntscr.com/nxs1nq

      2. Please follow our document at http://janstudio.net/claue/document/#create-attributes and http://janstudio.net/claue/document/#create-product-color-swatches

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #31629
        srohilla
        Support Expired
        This reply has been marked as private.
    • #31634
      Harry
      Support Expired

      Hi,

      I drag COD shipping zone to top and it work.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31646
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31647
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31649
      Harry
      Support Expired

      Hi,

      Please add shipping method Flat rate in India (Zone Region) and name it as COD http://prntscr.com/ny6g3n not COD zone line you did

      For more please use a plugin https://wordpress.org/plugins/woocommerce-advanced-free-shipping/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31783
      srohilla
      Support Expired
      This reply has been marked as private.
    • #31791
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31853
      Harry
      Support Expired

      Hi,

      For your site i recommend use image size is 1200 x 375

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #32251
      Harry
      Support Expired

      Hi,

      This issue because you set boxed layout. Please go to Theme Option > General Layout > Enable Boxed Layout > Turn Off.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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