Home Forums Themes Support Claue Need Claue theme support

This topic contains 30 replies, has 3 voices, and was last updated by  MSehdev 1 day, 22 hours ago.

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  • #13316
    MSehdev
    Supported

    Dear Claue Support Team,

     

    I sent you an email yesterday, along with a PDF file illustrating some issues related to the Claue theme that I have purchased last week. And in response to your emailed reply, I’m posting a request for support here on Claue Support Forums. Since I’ve illustrated the issues in a PDF file, I’ve given the URL address of that file in the Website URL under Site Information. I haven’t posted the issues or the PDF on the support forum because of my privacy concerns because I have illustrated the issues in detail along with several URLs of my website. And, moreover, since the PDF contains illustrations, which will make it easier to understand the issues that I want to be redressed.

     

    Please find a temporary full access admin link in the Admin Account field below. I have given your email  janstudio.net@gmail.com as the temporary admin email

     

    I would really appreciate if you will acknowledge my privacy concerns and resolve the issues as soon as possible.

     

    With best regards

    #13333
    This reply has been marked as private.
    #13356
    MSehdev
    Supported
    This reply has been marked as private.
    #13378

    Hi,

    1. You can fix by go to Claue > Theme Option > WooCommerce > Product Listing Settings > Change Product listing layout to 4 columns

    2. We recommend use Max Mega Menu, don’t use Clever Mega Menu

    Could you try this http://www.wpbeginner.com/plugins/how-to-show-or-hide-widgets-on-specific-wordpress-pages/ and https://wordpress.org/plugins/restrict-widgets/

    6. The blog post don’t have option to edit element, it auto get content from post. You can change by edit each post.

    Best regards

    #13395
    MSehdev
    Supported
    This reply has been marked as private.
    #13404
    This reply has been marked as private.
    #13405
    MSehdev
    Supported
    This reply has been marked as private.
    #13407
    MSehdev
    Supported
    This reply has been marked as private.
    #13437

    Hi,

    1. Sorry for miss understood, this layout we use metro layout so it will display one bigger and one other normal, as we understand you said the metro layout doesn’t work well you can change layout to display grid product by change list product style to grid http://prntscr.com/hbkt0m

    2. As we understand, you create 5 custom pages (men, women, kids, pets and home-decor) and you want on these page have second level top menu. But our theme doesn’t support display second level top menu.

    Now our theme only support display second top menu on WooCommerce shop page and category page (not custom page).

    Please let me know if correct.

    #13457
    MSehdev
    Supported
    This reply has been marked as private.
    #13481

    Hi Mohit,

    1. This option for Metro layout, if you want layout like home-6 you have to use the option “Enable Large Thumbnails”, as i understand you don’t want the layout have one product have big image, one product have small image, you want the layout like /men, /women so i suggest you change layout to grid.

    It’s now kid layout like this http://prntscr.com/hbqvmn, it work well when i go to Theme Option > WooCommerce > Product Listing Settings > Number Of Column = 4, if you change this setting Number Of Column = 3 the layout will be topsy-turvy

    2. Please add custom css in Claue > Theme Option > General Layout > Custom CSS

    .header-4,
    .header__top {
    transition: all 0.3s;
    }

    .header__mid.header-sticky {
    width: 100%;
    left: 0;
    top: 0;
    background: #fff;
    z-index: 999;
    }
    .header__mid.header-sticky .header__top {
    height: 1px;
    content: ”;
    visibility: hidden;
    opacity: 0;
    padding: 0;
    }
    .header-4 {
    height: auto !important;
    }

    .header__center {
    border-bottom: 1px solid #ececec;
    }
    .header__bot .jas-navigation {
    width: 960px;
    margin: 0 auto;
    border-top: none;
    }
    .jas-menu > li { position: static;}
    .jas-menu > li > ul { width: 960px; text-align: center;}

    .sub-column-item .sub-column {
    position: absolute;
    min-width: 250px;
    display: table;
    background: rgba(216,216,216,0.95);
    top: 120%;
    opacity: 0;
    visibility: hidden;
    left: 250px;
    transition: all .3s;
    text-align: left;
    z-index: 10;
    padding: 0;
    box-shadow: 0 0 3px 0 rgba(0,0,0,.1);
    }
    .jas-menu > li > ul > .sub-column-item {
    display: inherit;
    }
    .jas-menu ul .sub-column-item > a {
    color: #878787;
    text-transform: none;
    font-weight: 400;
    font-size: 12px;
    padding: 0;
    border-bottom: none;
    min-width: 250px;
    }
    .sub-column-item .sub-column li {
    padding: 10px 15px;
    line-height: 30px;
    }

    .jas-menu > li > ul > li {
    min-width: auto;
    display: inline-block;
    }
    .jas-menu ul li:not(:last-child) {
    border-bottom: none;
    }

    And download attached file and extract to folder claue-child/views/header

    Best regards

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    #13502
    MSehdev
    Supported
    This reply has been marked as private.
    #13544

    Hi,

    You can use plugin Max Mega Menu, if have any issue we will help you solve it.

    Best regards

    #13905
    MSehdev
    Supported
    This reply has been marked as private.
    #13916

    Hi,

    This issue on new version of Chrome, I fixed on your site and also add this fix in our theme.

    Best regards

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