Need Claue theme support

[MSehdev]

Dear Claue Support Team,

 

I sent you an email yesterday, along with a PDF file illustrating some issues related to the Claue theme that I have purchased last week. And in response to your emailed reply, I’m posting a request for support here on Claue Support Forums. Since I’ve illustrated the issues in a PDF file, I’ve given the URL address of that file in the Website URL under Site Information. I haven’t posted the issues or the PDF on the support forum because of my privacy concerns because I have illustrated the issues in detail along with several URLs of my website. And, moreover, since the PDF contains illustrations, which will make it easier to understand the issues that I want to be redressed.

 

Please find a temporary full access admin link in the Admin Account field below. I have given your email  janstudio.net@gmail.com as the temporary admin email

 

I would really appreciate if you will acknowledge my privacy concerns and resolve the issues as soon as possible.

 

With best regards

[Foster]

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[MSehdev]

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[Harry]

Hi,

1. You can fix by go to Claue > Theme Option > WooCommerce > Product Listing Settings > Change Product listing layout to 4 columns

2. We recommend use Max Mega Menu, don’t use Clever Mega Menu

Could you try this http://www.wpbeginner.com/plugins/how-to-show-or-hide-widgets-on-specific-wordpress-pages/ and https://wordpress.org/plugins/restrict-widgets/

6. The blog post don’t have option to edit element, it auto get content from post. You can change by edit each post.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

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Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi,

1. Sorry for miss understood, this layout we use metro layout so it will display one bigger and one other normal, as we understand you said the metro layout doesn’t work well you can change layout to display grid product by change list product style to grid http://prntscr.com/hbkt0m

2. As we understand, you create 5 custom pages (men, women, kids, pets and home-decor) and you want on these page have second level top menu. But our theme doesn’t support display second level top menu.

Now our theme only support display second top menu on WooCommerce shop page and category page (not custom page).

Please let me know if correct.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit,

1. This option for Metro layout, if you want layout like home-6 you have to use the option “Enable Large Thumbnails”, as i understand you don’t want the layout have one product have big image, one product have small image, you want the layout like /men, /women so i suggest you change layout to grid.

It’s now kid layout like this http://prntscr.com/hbqvmn, it work well when i go to Theme Option > WooCommerce > Product Listing Settings > Number Of Column = 4, if you change this setting Number Of Column = 3 the layout will be topsy-turvy

2. Please add custom css in Claue > Theme Option > General Layout > Custom CSS

.header-4,
.header__top {
transition: all 0.3s;
}

.header__mid.header-sticky {
width: 100%;
left: 0;
top: 0;
background: #fff;
z-index: 999;
}
.header__mid.header-sticky .header__top {
height: 1px;
content: ”;
visibility: hidden;
opacity: 0;
padding: 0;
}
.header-4 {
height: auto !important;
}

.header__center {
border-bottom: 1px solid #ececec;
}
.header__bot .jas-navigation {
width: 960px;
margin: 0 auto;
border-top: none;
}
.jas-menu > li { position: static;}
.jas-menu > li > ul { width: 960px; text-align: center;}

.sub-column-item .sub-column {
position: absolute;
min-width: 250px;
display: table;
background: rgba(216,216,216,0.95);
top: 120%;
opacity: 0;
visibility: hidden;
left: 250px;
transition: all .3s;
text-align: left;
z-index: 10;
padding: 0;
box-shadow: 0 0 3px 0 rgba(0,0,0,.1);
}
.jas-menu > li > ul > .sub-column-item {
display: inherit;
}
.jas-menu ul .sub-column-item > a {
color: #878787;
text-transform: none;
font-weight: 400;
font-size: 12px;
padding: 0;
border-bottom: none;
min-width: 250px;
}
.sub-column-item .sub-column li {
padding: 10px 15px;
line-height: 30px;
}

.jas-menu > li > ul > li {
min-width: auto;
display: inline-block;
}
.jas-menu ul li:not(:last-child) {
border-bottom: none;
}

And download attached file and extract to folder claue-child/views/header

Best regards

Attachments:

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Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

You can use plugin Max Mega Menu, if have any issue we will help you solve it.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

This issue on new version of Chrome, I fixed on your site and also add this fix in our theme.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

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Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

1. I fixed wish list button on your site

2. For color swatch you change limit number of color on a row by add custom css

@media only screen and (min-width: 1025px) {
.variations {max-width: 380px;}
}

And change 380 as number you want.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

Please press Cmd/Ctrl + Shift + R on Chrome to clear cache.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit,

Please use attach file

Best regards

 

 

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Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit,

1. I tried but can’t have option to change layout of header on homepage it have to use fixed layout.

2. I changed the header layout on home page to layout-4

3. Please try clear cache and check again. I check on my computer it work on Firefox

4. Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Select layout without sidebar and If category have sidebar please go to Dashboard > Products > Categories > Edit Category and select layout without sidebar http://take.ms/nUX3B

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

1. I help you add new menu for only homepage. You can show/hide this menu by go to Appearance > Menus > Create new menu and assign to Home Menu.

2. I help you make the menu sticky when scroll down

to reduce space please add custom css

#jas-header .jas-row.middle-xs.pb__10 {margin-bottom: 0;}

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

Sorry for wrong code, please change prev code to

#jas-header .jas-row.middle-xs.pb__10 {padding-bottom: 0;}
.jas-menu > li > a {line-height: 50px;}

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit,

1. This issue related to WooCommerce https://github.com/woocommerce/woocommerce/issues/15812, you should set product Visibility to “Private”

2. Please add below code to fucntions.php child theme

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

Please go to WooCommerce > Settings > Currency options > Number of decimals > change to 1.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

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Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

I change the code to

add_filter( 'woocommerce_tax_round', 'round_price_product', 10, 1);
add_filter( 'woocommerce_get_price', 'round_price_product', 10, 1);
 
function round_price_product( $price ){
    // Return rounded price
    return round( $price );
}

and remove your code it now work well, please don’t run 2 code for same function, sometimes it cause conflict.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi,

I try more ways but can’t success.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit,

1. This issue need advance PHP skill, could you try to hire a freelancer to to help.

2. Please go to WooCommerce > Settings > Products > Display > Product Image and change catalog image to

270×360 after that go to Tools > Regenerate Thumbnail

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

The product image size will be improve your site score and site speed.

You can change product image to bigger size for better image quality. 370 x 493 and regenerate again, that will help to improve site speed and also keep product quality.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[MSehdev]

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[Harry]

Hi,

In new version of WooCommerce they move the config for image size in Appearance > Customize > WooCommerce > Product Image.

Please check our current setting for product image http://take.ms/ZQx6v

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

This issue relate to Stripe payment it doesn’t show button.

Please check setting of Stripe.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit,

Thank you for purchase one more license. Did you try delete all products imported from sample data and try import your product again.

Make sure products your export from other site were published.

Please refer some topic https://www.google.com/search?q=woocommerce+import+product+doesn%27t+work&ie=utf-8&oe=utf-8&client=firefox-b-ab

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

Hi Harry,

Thanks a lot for your quick response. Your quick and excellent customer support and your excellent theme is the reason I bought another license and I will be buying more in future, although I would keep on requesting you to add a MegaMenu made by you guys in your theme. 🙂

 

I did delete the products twice and tried to import them again. Actually, it imported and displayed only 8 products the first time and around 22 products the second time. There are a total of 44 products on the old site. I have sent you the admin link in my earlier message. Since the new site was not displaying all the products, I deleted them.

 

The image sent in my earlier message is what I am getting now. I have not tried to import them the third time because I want to know why the new site is showing 60 products and not displaying them.

 

Thanks & regards

 

Mohit

[Harry]

Hi Mohit,

I tried setup Store and update WooCommerce database on old site after that I export and import to new site. It now work well but my internet it now slow. Could you try export and import again.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi mohit,

Could you please try increase PHP time limit to 3000 by add below code to wp-config.php and try import again

set_time_limit(3000);

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit,

1. Please add below code to hide breadcrumbs

.jas-wc-single > div.bgbl {display: none;}

2. This background apply for sticky post. If you want apply for all post please add below code

.post .post-content {
	background: #f6f6f8;
	padding: 25px;
}
.post .post-thumbnail {
	margin-bottom: 0;
}

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit,

Please change code to

.jas-wc-single > div.bgbl {
	background: url("http://janstudio.net/claue/demo/wp-content/uploads/2016/09/p2-5.jpg") center center no-repepeat !important;
	background-size: cover;
	background-color: transparent;
}

.jas-wc-single > div.bgbl .woocommerce-breadcrumb {display: none;}

and change path of images with your image url.

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit,

Please change prev code to

.jas-wc-single > div.bgbl {
	background: url("http://janstudio.net/claue/demo/wp-content/uploads/2016/09/p2-5.jpg") center center no-repepeat !important;
	background-size: cover;
	background-color: transparent;
padding: 20px;
}

.jas-wc-single > div.bgbl .woocommerce-breadcrumb {display: none;}

Please increase padding: 20px to number you want.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit,

I check your site it now show the images. Did you fix?

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

Hi Harry,

Yes, I fixed it. It was a plugin that caused all the problem.

Please take a look at the earlier issue of spacing between the divs on Homepage.

Thanks & regards

Mohit

 

[MSehdev]

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[Harry]

Hi Mohit,

Please upload shop page header background in Theme Option > WooCommerce > General Settings

Best regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit,

I remove redundant element “Text&Image” on homepage. Could you please check again on IE.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

Hi Harry,

I just saw that. Great support man! Thanks a lot.

Regards

Mohit

 

 

[MSehdev]

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[MSehdev]

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[Harry]

Hi,

Thank you for purchase new license.

1. I check your site and see it running on outdated PHP version http://prntscr.com/lytdaw, please contact your hosting support to help you update PHP version

2. Please add below code to CLaue > Theme Option > General Layout > Custom CSS

.swatch.is-label .swatch__list--item {
	border-radius: 15px;
}
.swatch.is-label .swatch__value {
	width: auto;
	padding: 0 10px;
}

3. I’m sorry Simple Product doesn’t has any variation so can’t show color swatches.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

Hi Harry,

Thanks a lot once again for your prompt support. I’ve updated the PHP version to 7.1. I’ll check in the morning if that has resolved the issue at hand.

Thanks for the CSS to change the swatch size. It’s perfect.

Have a really Merry Christmas and enjoy your holidays.

With best regards

Mohit

 

[MSehdev]

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[MSehdev]

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[Harry]

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Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi,

1,2 Please add custom CSS code

.page-head {
	padding: 50px 0;
}
.shop-top-sidebar .widget ul li a {
	padding: 10px 15px;
}

and change 50 and 10 with your number

3. I’m sorry it can’t do this.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit.

1. Please change code to

.page-head {
background-position: center; background-repeat: no-repeat!important; background-size: cover!important; padding: 150px 0;
}

2. Please create folder woocomerce in child theme and file archive.php and put code at this comment http://support.janstudio.net/forums/topic/product-category-text-should-be-displayed-above-products/#post-27803

And your support it now exprired, could you please renew your support at https://themeforest.net/item/claue-clean-minimal-woocommerce-theme/18929281

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[MSehdev]

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[Harry]

Hi Mohit,

I’m sorry. I wrong with prev license.

1. Your images size is 1922 x 603 not 1920 x 350 and please change code to

.page-head {
background-position: center; 
background-repeat: no-repeat!important; 
background-size: cover!important; 
padding: 140px 0;
}
.post-type-archive .page-head {
background-position: center; 
background-repeat: no-repeat!important; 
background-size: cover!important; 
padding: 275px 0;
}

For this case can’t to make banner fit all kind of screen resolution.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi,

If you use only one image banner for all (shop, category) please remove prev code and use this

.page-head {
background-position: center; 
background-repeat: no-repeat!important; 
background-size: cover!important; 
padding: 125px 0;
}

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi Mohit,

If you use different banner for each page you should keep same dimension. and change code to

@media only screen and (min-width: 1280px) {
.page-head {
background-position: center; 
background-repeat: no-repeat!important; 
background-size: cover!important; 
padding: 125px 0;
}}

2. Please try rename to archive-product.php again so I can check it.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

I have renamed it to archive-product.php now.

[MSehdev]

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[Harry]

Hi Mohit,

1. I help you remove old code to use new code

2. You forgot add code to claue-child > functions.php and i help you add the code. It now ok.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

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[Harry]

Hi Mohit.

Please check product description it have redundant HTML tag http://prntscr.com/mpx38q

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[MSehdev]

Hi Harry,

Thanks a lot for your prompt response.

Regards

Mohit

 

[jonkristen]

Hi,

I need to change/resize or remove the frame for variation swatches with text, as I have attributes that have too much text too fit in the little circle.

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[Harry]

Hi Jonkristen,

Please add below code to Claue > Theme Option > General Layout > Custom CSS

.is-label .swatch__list--item {
	border-radius: 5px;
	padding: 2px 5px;
}

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[jonkristen]

Thanks!

[jonkristen]

Hi,

I was wondering how to hide the long list of categories below the header on product listing pages

Best regards,

Jon Kristen

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[Harry]

Hi Jon,

Please go to Appearane > Widgets > WooCommerce Categories Menu Sidebar > and remove Product Categories widget.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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