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Home Forums Themes Support Claue Problems with Product Bundle

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    • #30748
      ecomfactory
      Support Expired

      The calculations made by the product bundle are erroneous, in the discount percentage and in the sum.

      When you change color or size, the price changes.

      Everything works incorrectly
      It is very important for us to solve this problem.
      You can see it in the image that I attached.

      Attachments:
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    • #30752
      Harry
      Support Expired

      Hi,

      Please try update theme http://support.janstudio.net/forums/topic/updating-the-theme/ and plugins in Appearance > Install plugins to latest version.

      If issue still there, please send us your site url and login credentials we wil check and help you solve problem.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30758
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30762
      Harry
      Support Expired

      Hi,

      Could you send me your site url too.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30765
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30779
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30787
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30793
      Harry
      Support Expired

      Are you using a cache plugin or CDN services for your site? I check on my local it still work well https://www.loom.com/share/b1955c3f85f84697a0ed1e07e0f43bb8

      If issue still there please set permission of my account on your site can edit plugin.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30794
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30797
      Harry
      Support Expired

      Hi the account you sent me only has permission to view plugin, it can’t give permission to edit plugin so i can’t check code.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30803
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30811
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30812
      Harry
      Support Expired

      Hi,

      I still don’t understand why in backend your product price is 19,95 http://prntscr.com/njkina but front-end it show is 16,49 it show wrong price.

      I check log and see the error http://prntscr.com/njkjdh please try contact with WPML team. Or try deactivate all plugin related to WPML and check again with product price.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30813
      Harry
      Support Expired

      ‘I see more products show wrong price. Please check.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30814
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30816
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30818
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30819
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30830
      Harry
      Support Expired

      Hi,

      I check this product http://stylecm.com/en/tienda/shirts-and-blouses/blusa-lisa-cruzada/ still not have English version.

      After done, please edit this product http://stylecm.com/tienda/pantalones/pantalon-palazzo-de-mujer-en-colores-lisos/ in English and add http://stylecm.com/en/tienda/shirts-and-blouses/blusa-lisa-cruzada/ English version to bundle.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30907
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30913
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30921
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30938
      Harry
      Support Expired

      Hi,

      1. On our local it still work well with discount without round price. On your site it rounded price.

      2. Yes, you have to upload gallery color for each product on both language

      3. You need upload default product gallery not only color gallery. http://prntscr.com/nkorz1

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30940
      ecomfactory
      Support Expired

      Your answer does not seem appropriate, I have provided the access data to the administration and FTP and your answer is that your local installation if it works. That is not the answer I expected from support.
      We have made a clean installation with your theme and with the plugins included, I have only added WPML.
      I would ask you to review my installation and tell me where the error could be.

    • #30942
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30943
      Harry
      Support Expired

      Hi,

      Did you try the new package of product bundle plugin we attach in this topic not old package auto download.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30944
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30945
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30948
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30950
      Harry
      Support Expired

      Could you send me link to new site without plugin WPML to check.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30960
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #30975
      Harry
      Support Expired

      Hi,

      I found the issue because cache of Ajax. I go to WooCommerce > Settings > Products > Add to cart behavior > Uncheck 2 last fields and check again.

      It now product bundle ok.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #30978
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31001
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31008
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31015
      Harry
      Support Expired

      Hi,

      Let me contact to plugin author team. We will inform you when have solution.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31016
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31102
      ecomfactory
      Support Expired

      Do you have any information about the author of the plugin?

      A solution is more urgent

    • #31105
      Harry
      Support Expired

      Hi,

      I’m sorry. I contact to plugin author team and they’re in vacation. They will check in middle of next week.

      We will inform you when have respond.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31106
      ecomfactory
      Support Expired

      Ok, thanks

    • #31202
      Harry
      Support Expired

      Hi,

      We fixed issue with product bundle on your site.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31203
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31204
      Harry
      Support Expired

      Could you send me FTP account, we need change some codes on your site.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31209
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31247
      Harry
      Support Expired

      Hi,

      Sorry for late reply.

      For this case we recommend change price exclusive of tax http://prntscr.com/npwu29 to make it work smooth.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31250
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31257
      Harry
      Support Expired

      Hi,

      I’m really sorry for the issue.

      Please try this plugin https://wordpress.org/support/plugin/woo-product-bundle/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31258
      ecomfactory
      Support Expired

      By your answer I understand that the developer of the plugin does not want to solve this problem and that you are not able to fix it. Now I must look for another plugin to comply with the design I had agreed upon.
      The plugin that you propose to me already knew it but it does not have the same utility, it only serves to make bundles and it is not combined with a variable product.

    • #31259
      ecomfactory
      Support Expired

      I end the bundle plugin problem feeling cheated because it was one of the reasons why I bought your theme.

      I need you to solve two other issues:
      1- I created a social share with an instagram icon, but it does not appear with facebook and twitter.
      2- The linked products are not displayed

    • #31265
      Harry
      Support Expired

      Hi,

      1. I’m really sorry about the bundle plugin. You true, the plugin author seem to be don’t want to fix. I recommend add the text next to price (include Tax) .

      I think the issue with new product can’t add to cart release to plugin W3 Total Cache when i turn this plugin off it work well maybe this plugin doesn’t support Ajax, please try other cache plugin https://wordpress.org/plugins/redis-cache/

      2. It now Instagram still doesn’t support social share, it only has option to add link to Instagram.

      3. Could you tell me details of issue, you mean the product category page and shop page? I check it still work well.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31269
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31271
      Harry
      Support Expired

      Hi,

      1. I tried type product name in this field http://prntscr.com/nq97m5 product still show but slow. On front end they are show in “You may also like..” section

      Please try another cache plugin I feel it slow your site.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31272
      ecomfactory
      Support Expired
      This reply has been marked as private.
    • #31274
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #31278
      ecomfactory
      Support Expired

      It’s Ok

      Thanks

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