Infinite scroll bug after update

Topic Resolution: Resolved

Tagged: infinite scroll, repeating products, shop page

This topic has 18 replies, 3 voices, and was last updated 6 years, 8 months ago by Harry.

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- March 16, 2018 at 6:08 pm #18230
  
  ArtK
  
  Hi,
  
  We updated to the latest version of claue and have discovered a few bugs. We will solve only 1 of them now as it is urgent and we will open another ticket next week for the rest.
  
  On infinite scroll, products are being repeated in the shop page. Please see screen shots attached. If you visit the site, you will find the product rows are repeated (Same products shown multiple times) . Please press ctrl and – (minus) to zoom out in the browser to the maximum and you will see that products are being repeated more.
  
  We have products in both private and public. When admin is logged in, we see this issue is present with all products.
  
  Can you please help us solve this as we wanted to show the site to the bank and we discovered this issue and cannot add more products as it looks very un-professional to show site with a mistake 🙁
  
  Best Regards,
  
  Team Artkraze
  
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- March 16, 2018 at 6:33 pm #18237
  
  ArtK
  
  This reply has been marked as private.
- March 16, 2018 at 11:47 pm #18255
  
  Harry
  
  Hi Artkraze Team,
  
  I checked on my local but don’t see issue like yours
  
  Could you try clear cache on your site? If still have issue please create staging site and send us credential to access your site.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - March 17, 2018 at 12:51 am #18264
    
    ArtK
    
    This reply has been marked as private.
- March 19, 2018 at 8:29 pm #18321
  
  ArtK
  
  Hi Harry,
  
  Did you successfully access the staging site?
  
  Thanks a lot 🙂
  
  Best Regards,
  
  Team Artk
- March 19, 2018 at 11:41 pm #18323
  
  Foster
  
  Hi,
  
  We are sorry for the late response. We are finding the solution to fix it, please kindly stay tuned. I will get back to you soon with any updates on this.
- March 19, 2018 at 11:55 pm #18325
  
  Foster
  
  Hi,
  
  Can you please adjust the permission on staging site? I don’t have permission to edit the theme files.
- March 20, 2018 at 3:03 am #18327
  
  ArtK
  
  This reply has been marked as private.
- March 21, 2018 at 4:51 pm #18382
  
  ArtK
  
  Hi Harry,
  
  Do you have any updates about the staging site permission? Could you edit the files to fix the issue?
  
  We noticed that you have a theme update today. We will update after you fix the issue.
  
  Have a nice day.
  
  Best regards,
  
  Team Artk
- March 22, 2018 at 7:19 pm #18432
  
  ArtK
  
  Hi Harry,
  
  Do you have any updates for us? We have meetings with banks next week and we need this fixed before.
  
  Please let us know if you have enough permission in the staging site.
  
  Best Regards,
  
  Team Artk
- March 22, 2018 at 9:10 pm #18438
  
  Foster
  
  Hi,
  
  Sorry for the late response. The problem was solved, please check.
  
  To fix on your production site please open file theme.js and find
  var link = next.replace( /page\/+[0-9]+\//gi, 'page/' + ( i + 1 ) + '/' );
  
  Replace with
  var link = next.replace( 'page/' + i, 'page/' + ( i + 1 ) );
- March 23, 2018 at 6:36 pm #18487
  
  ArtK
  
  This reply has been marked as private.
- March 23, 2018 at 11:35 pm #18504
  
  Harry
  
  Hi,
  
  I saw you added JS code and HTML code in this page. I think it cause issue. Could you try remove the js code.
  
  Best regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 28, 2018 at 10:40 pm #18617
  
  ArtK
  
  This reply has been marked as private.
- March 29, 2018 at 4:55 am #18625
  
  ArtK
  
  Update :
  
  Point no 3 is solved. The sort function in woocommerce happens alphanumerically. So, we used 01 instead of just 1 and the SKU sort happened normally.
  
  However, point 1 and 2 are still not solved. You need to change the code in the shop page to enable sort by newness to function normally and hopefully find a fix for point 1 which does not seem like an issue with my custom JS.
  
  Thanks a lot and have a nice morning 🙂
  
  Best Regards,
  
  Team Artk
- March 29, 2018 at 6:53 am #18626
  
  ArtK
  
  Dear Harry 🙂
  
  We have a good update once more: Issue 2 is solved too. I solved it personally and the issue was a minor database issue.
  
  The only remaining issue is with point 1, ie. the front page showing infinite scroll. Please let me know how to solve. Please use new login.
  
  Have a nice day Harry 🙂
  
  Best Regards,
  
  Team Artk
- March 30, 2018 at 10:21 pm #18678
  
  Harry
  
  Hi Team Artk,
  
  I switch to default theme have same problem. and i deactivate plugin WPBakery the issue resolve.
  
  Please check the code you added.
  
  Best regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- April 11, 2018 at 1:31 am #18994
  
  ArtK
  
  Hi Harry,
  
  Thank you for updating. We will close this as resolved 🙂 We will have a look at the conflict later on.
  
  We will open a ticket this week detailing all the minor bugs and issues which we identified since we purchased your theme.
  
  Excellent support and theme. We are always recommending your theme to all our partners whenever possible.
  
  Best Regards,
  
  Team Artk
- April 11, 2018 at 9:33 am #18998
  
  Harry
  
  You’re welcome!
  
  Thank you so much for recommend your friends and have a nice day!
  
  Harry
  
  JanStudio Team
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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