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Home › Forums › Themes Support › Claue-Shopify › Site went blank after installing Dynamic pricing and brands add-on plugins

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    • August 8, 2019 at 3:15 pm #33005
      digit01
      Support Expired

      Hello,

      I installed the plugins below and the site went blank.

      WooCommerce Dynamic Pricing & Discounts
      YITH WooCommerce Brands Add-on

      I deactivated the plugins and it’s still the same

      After setting WP_DEBUG to true I got the error below:

      Fatal error: Uncaught Error: Call to undefined function jas_claue_schema_metadata() in /home/citytbuu/farmarena.com.ng/wp-content/themes/claue/header.php:18 Stack trace: #0 /home/citytbuu/farmarena.com.ng/wp-includes/template.php(722): require_once() #1 /home/citytbuu/farmarena.com.ng/wp-includes/template.php(671): load_template(‘/home/citytbuu/…’, true) #2 /home/citytbuu/farmarena.com.ng/wp-includes/general-template.php(41): locate_template(Array, true) #3 /home/citytbuu/farmarena.com.ng/wp-content/themes/claue/page.php(8): get_header() #4 /home/citytbuu/farmarena.com.ng/wp-includes/template-loader.php(78): include(‘/home/citytbuu/…’) #5 /home/citytbuu/farmarena.com.ng/wp-blog-header.php(19): require_once(‘/home/citytbuu/…’) #6 /home/citytbuu/farmarena.com.ng/index.php(17): require(‘/home/citytbuu/…’) #7 {main} thrown in /home/citytbuu/farmarena.com.ng/wp-content/themes/claue/header.php on line 18

      Kindly help look into this.

    • August 8, 2019 at 6:43 pm #33013
      Harry
      Support Expired

      Hi,

      Thank you for choose our theme.

      Sorry because inconvenience. Could you send me your site FTP account as check in “Set as private reply”. We need more check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • August 9, 2019 at 3:30 am #33027
      digit01
      Support Expired

      Thanks Harry,

      One of the plugins was compromised, that was the issue.

      I reinstalled the theme and everything works fine now, thanks.

    • August 9, 2019 at 9:02 am #33037
      Harry
      Support Expired

      You’re welcome.

      Have a nice day!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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