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Home Forums Themes Support Claue About display issue of my product review

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    • #42787
      AmyJkler
      Support Expired

      Hey,

      I don’t know why, but if I respond to a review or comment one of our customers has given then it will not displayed directly under the comment or review, but instead it will be displayed directly at the top.

      Can you please help me?

      Best regards

      Niclas

    • #42797
      AmyJkler
      Support Expired

      Hello? Any one here?

    • #42807
      Harry
      Support Expired

      Hi,

      Sorry for miss your topic? Are you using a plugin for review? Can you send me login credentials to check?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42808
      AmyJkler
      Support Expired

      Hi,

      Thank you for reply me!

      I using this plugin: https://wordpress.org/plugins/customer-reviews-woocommerce/

      Can you try to install this plugin on your local host and check it first? It is easy to install this plugin. I think i can’t share my admin login information for anyone. Because i have many customer data on my website, so i am have to responsible for the privacy of my clients. Thanks for your understand.

      Amy

    • #42809
      Harry
      Support Expired

      Hi Amy,

      Please contact to plugin author for support, i tried on my local it still work well https://tppr.me/MGhLt

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42810
      AmyJkler
      Support Expired

      Ok, before i contact to plugin author, i want to confirm it if you have already installed the plugin(https://wordpress.org/plugins/customer-reviews-woocommerce/) and tried on your local with Claue theme?

    • #42811
      Harry
      Support Expired

      Yes, i installed this plugin and tried on our local https://tppr.me/eN0ch

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42946
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42952
      Harry
      Support Expired

      Hi,

      Please download attach file and put in claue-child > woocommerce > single-product.

      Btw, your support expired. Please renew your support at https://themeforest.net/downloads

      Thank and regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42955
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42956
      Harry
      Support Expired

      Can you send me login credentials to check?

      I check on my local it still work well. https://tppr.me/paTM8

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42957
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42959
      Harry
      Support Expired

      Hi,

      We don’t touch to your customers and orders.

      We need account with full permission to check the setting of plugin, the user account can’t check the setting

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42965
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42966
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42967
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42968
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42969
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42972
      Harry
      Support Expired

      Hi,

      This issue because you uncheck the option “Enable threaded (nested) comments ” https://tppr.me/Npgcv and when i check this, now the reply comment work 😀

      Please help me renew your support

      Thank and regards!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43135
      AmyJkler
      Support Expired

      Hi,

      I have updated my support, why it still show me: Your account expired support, please renew to get your support.

      Amy

    • #43136
      AmyJkler
      Support Expired

      My item ID: 18929281

    • #43137
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43138
      AmyJkler
      Support Expired

      Item ID:
      18929281

      Item Purchase Code:
      222f5dd2-baf8-4349-b3e2-d6018fa8f767

    • #43139
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43140
      Harry
      Support Expired

      Hi Amy,

      We confirm you renew your support and your support until to November 10, 2022

      1. Please go to WpAddon > Variation Swatch > Show on product list > Yes https://tppr.me/UER9x

      2. You need a plugin and check option of plugin if it support.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43141
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43142
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43143
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43144
      AmyJkler
      Support Expired
      This reply has been marked as private.
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