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Home Forums Themes Support Claue About display issue of my product review

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    • #42787
      AmyJkler
      Support Expired

      Hey,

      I don’t know why, but if I respond to a review or comment one of our customers has given then it will not displayed directly under the comment or review, but instead it will be displayed directly at the top.

      Can you please help me?

      Best regards

      Niclas

    • #42797
      AmyJkler
      Support Expired

      Hello? Any one here?

    • #42807
      Harry
      Support Expired

      Hi,

      Sorry for miss your topic? Are you using a plugin for review? Can you send me login credentials to check?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42808
      AmyJkler
      Support Expired

      Hi,

      Thank you for reply me!

      I using this plugin: https://wordpress.org/plugins/customer-reviews-woocommerce/

      Can you try to install this plugin on your local host and check it first? It is easy to install this plugin. I think i can’t share my admin login information for anyone. Because i have many customer data on my website, so i am have to responsible for the privacy of my clients. Thanks for your understand.

      Amy

    • #42809
      Harry
      Support Expired

      Hi Amy,

      Please contact to plugin author for support, i tried on my local it still work well https://tppr.me/MGhLt

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42810
      AmyJkler
      Support Expired

      Ok, before i contact to plugin author, i want to confirm it if you have already installed the plugin(https://wordpress.org/plugins/customer-reviews-woocommerce/) and tried on your local with Claue theme?

    • #42811
      Harry
      Support Expired

      Yes, i installed this plugin and tried on our local https://tppr.me/eN0ch

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42946
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42952
      Harry
      Support Expired

      Hi,

      Please download attach file and put in claue-child > woocommerce > single-product.

      Btw, your support expired. Please renew your support at https://themeforest.net/downloads

      Thank and regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42955
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42956
      Harry
      Support Expired

      Can you send me login credentials to check?

      I check on my local it still work well. https://tppr.me/paTM8

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42957
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42959
      Harry
      Support Expired

      Hi,

      We don’t touch to your customers and orders.

      We need account with full permission to check the setting of plugin, the user account can’t check the setting

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42965
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42966
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42967
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42968
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42969
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #42972
      Harry
      Support Expired

      Hi,

      This issue because you uncheck the option “Enable threaded (nested) comments ” https://tppr.me/Npgcv and when i check this, now the reply comment work 😀

      Please help me renew your support

      Thank and regards!

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43135
      AmyJkler
      Support Expired

      Hi,

      I have updated my support, why it still show me: Your account expired support, please renew to get your support.

      Amy

    • #43136
      AmyJkler
      Support Expired

      My item ID: 18929281

    • #43137
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43138
      AmyJkler
      Support Expired

      Item ID:
      18929281

      Item Purchase Code:
      222f5dd2-baf8-4349-b3e2-d6018fa8f767

    • #43139
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43140
      Harry
      Support Expired

      Hi Amy,

      We confirm you renew your support and your support until to November 10, 2022

      1. Please go to WpAddon > Variation Swatch > Show on product list > Yes https://tppr.me/UER9x

      2. You need a plugin and check option of plugin if it support.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43141
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43142
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43143
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43144
      AmyJkler
      Support Expired
      This reply has been marked as private.
    • #43149
      Harry
      Support Expired

      Hi Amy,

      Please remove your code add to child theme and revert the file wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/tabs/tabs.php

      And add only below code to claue-child > functions.php

      /** Remove product data tabs */
       
      add_filter( 'woocommerce_product_tabs', 'my_remove_product_tabs', 98 );
       
      function my_remove_product_tabs( $tabs ) {
        unset( $tabs['additional_information'] ); // To remove the additional information tab
        return $tabs;
      }

      The code only remove Additional Information tab

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43150
      AmyJkler
      Support Expired

      I think you should be mistaken. I mean that i have removed duplicate comments from review tag, but i can’t remove this html code, can you tell me how to remove this html code? please check it here:

       

      I try to edit this file: wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/tabs/tabs.php

      I modified this code:

      if ( ! empty( $tabs ) ) : ?>
      <?php if ( $layout == ‘tab’ ) : ?>

      <ul class=”tabs wc-tabs flex center-xs fs__16″ role=”tablist”>
      <?php foreach ( $tabs as $key => $tab ) : ?>
      <li class=”<?php echo esc_attr( $key ); ?>_tab” id=”tab-title-<?php echo esc_attr( $key ); ?>” role=”tab” aria-controls=”tab-<?php echo esc_attr( $key ); ?>”>
      “><?php echo apply_filters( ‘woocommerce_product_’ . $key . ‘_tab_title’, esc_html( $tab[‘title’] ), $key ); ?><?php endforeach; ?>
      <?php foreach ( $tabs as $key => $tab ) : ?>
      <?php if ( $key != ‘reviews’ ) { // I modified it here. ?>

      panel entry-content wc-tab” id=”tab-<?php echo esc_attr( $key ); ?>” role=”tabpanel” aria-labelledby=”tab-title-<?php echo esc_attr( $key ); ?>”>
      <?php if ( isset( $tab[‘callback’] ) ) { call_user_func( $tab[‘callback’], $key, $tab ); } ?>
      <?php } // I modified it here. ?>
      <?php endforeach; ?>

       

      But i found that the file is a core from claue theme. It mean that the file will be reset once i update my claue theme. Can you tell me how to keep my this function even if i update my claue theme.

       

      Amy

    • #43151
      Harry
      Support Expired

      Hi,

      Can you reset the code and tell me what you want to change? I still not clear your issue.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43152
      AmyJkler
      Support Expired

      I’ve reset the code. Please open this link: https://www.sexdolltorso.com/products/alexandra-full-sized-bouncy-shapely-big-butt-sex-doll-with-large-gel-breasts/#reviews through your Google browser. And then use Google browser’s developer tools to view it. You will find a blank HTML as follow:

       

      Please tell me how to remove it.

      Amy

    • #43153
      Harry
      Support Expired

      Hi Amy,

      Please copy file from wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/tabs/tabs.php to claue-child > woocommerce > single-product > tabs/ tabs.php

      and customize as you want.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43154
      AmyJkler
      Support Expired

      Hi Harry,

      So cool! But the file(wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/tabs/tabs.php) is a core file from claue theme. If i copy file from wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/tabs/tabs.php to claue-child > woocommerce > single-product > tabs/ tabs.php

      If i update my claue theme next time, do i need to copy it again? Will it affect my template system after i update my claue theme next time?

      Amy

    • #43155
      Harry
      Support Expired

      No, you don’t need to copy file again, the file in child theme is override core file.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43156
      AmyJkler
      Support Expired

      Ok, thank you! I wonder why it still show me “Support Expired”:

    • #43157
      AmyJkler
      Support Expired

      It is working! Please copy file from wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/tabs/tabs.php to claue-child > woocommerce > single-product > tabs/ tabs.php

      • This reply was modified 1 year, 11 months ago by AmyJkler.
    • #43159
      Harry
      Support Expired

      Hi,

      I see the HTML code removed https://tppr.me/ZYlKK, please check again. For the badge “Support Expired” the issue related to the API, we confirmed your support until November 10, 2022.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43164
      AmyJkler
      Support Expired

      Hi Harry,

      Ok, it is working fine now, thank you!

      On the other hand, can you tell me how to update my this plugin? And can i remove this plugin?

       

    • #43165
      Harry
      Support Expired

      Hi Amy,

      Please update theme to latest version after you can click on “Update Required” to update plugin.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43166
      AmyJkler
      Support Expired

      I have fixed it, thank you!

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