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Home Forums Themes Support Claue Brand filter doesn’t work

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    • #42995
      HeavenlyR
      Support Expired

      Hi, I have configured the brands name and assigned each product to the brand name but when filtering by brand name doesn’t show the products.

      Can you help, please?

    • #42996
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42997
      HeavenlyR
      Support Expired
      This reply has been marked as private.
    • #42998
      HeavenlyR
      Support Expired
      This reply has been marked as private.
    • #42999
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43000
      HeavenlyR
      Support Expired

      how do I unblock your IP?

    • #43001
      Harry
      Support Expired

      Hi,

      Please go to plugin Wordfence and unlock my IP

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43002
      HeavenlyR
      Support Expired

      done

    • #43003
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43004
      HeavenlyR
      Support Expired

      I dont know if I can, I am not using the premium version

    • #43005
      Harry
      Support Expired

      Can you try deactive plugin Wordfence.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43006
      HeavenlyR
      Support Expired

      I have deactivated the plugin now

      I will be away from my computer , so please activate it as soon as you can , I don’t want to face any security issue

      thanks

    • #43007
      Harry
      Support Expired

      Hi,

      I check your site and see you enable loadmore pagination it will not loaded all products so when you filter can’t work.

      Please go to Theme Option > WooCommerce > Product Listing Settings and change pagination to “Number”

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43008
      HeavenlyR
      Support Expired

      I have followed your instruction but still doesn’t work. when select / filter by any brand the products doest show.

      please see attached.

      Attachments:
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    • #43010
      Harry
      Support Expired

      Hi,

      Please try contact to plugin author YITH WooCommerce Ajax Product Filter at https://en-gb.wordpress.org/plugins/yith-woocommerce-ajax-navigation/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43020
      HeavenlyR
      Support Expired

      I have contacted them but they are not responsive.

      I believe this should be a very basic issue for you, why don’t you help me?

      Regards,

    • #43021
      HeavenlyR
      Support Expired

      everything was working fine, when the new update happened then this issue appeared.

    • #43022
      Harry
      Support Expired

      Hi,

      It related to code of plugin and it not easy as you said.

      If I can i already help you fix it.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43023
      HeavenlyR
      Support Expired

      Hi, they just replied to my enquiry, please see below

       

      Hi there,

      thanks for contacting us. The issue I think the theme author are right, but probably we can try to fix it because, in my opinion, we simply need to init again the load more after a filter was applied.

      We have a trigger called yith-wcan-ajax-filtered triggered after a filter was applied, the theme author can use this to reinit the load more feature.

       

    • #43024
      HeavenlyR
      Support Expired

      another reply from them ;

      In my opinion, with this trigger yith-wcan-ajax-filtered the theme author can find a way to add the compatibility

    • #43025
      Harry
      Support Expired

      Hi,

      I tried with default theme Store Front and the filter not work too. Please check with plugin author https://tppr.me/yPXGi

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43026
      HeavenlyR
      Support Expired

      what is this link that you sent me?

      did you check what the plugin support recommended?

    • #43031
      HeavenlyR
      Support Expired

      you made a change to the website and no products are showing on the main page under trending , please un-do ASAP!!

    • #43034
      Harry
      Support Expired

      Hi,

      1. The link i sent mean when i switch your site use default theme “StoreFront” from WooCommerce team the filter not work like use our theme.

      2. I forgot activate plugin Claue Addons. It now i enable this plugin and the products show.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #43037
      HeavenlyR
      Support Expired

      Okay, no problem.

      it is disappointing that we can’t sort this out.

      Maybe another person in your team might be able to help?

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