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Home Forums Themes Support Claue Claue Theme issue

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    • #42649
      HeavenlyR
      Support Expired

      We started facing issue with loading images 2 weeks ago.

      additional products don’t load the images when “load more” is checked.
      we have checked everything, the SG the server, plugins and we found out that the problem is with the PHP Version not being compatible with the theme, and that we cannot update the site.

      I have been told to ask you to update the version, and to make sure the site is actually compatible with the updated version.

      Regards,

      Helen

    • #42650
      Harry
      Support Expired

      Hi Helen,

      I tried login your site to check but it show message “LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator.”

      Please check and give me the access.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42651
      Harry
      Support Expired

      Please try go to SG setting and turn off lazy load image option.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #42653
        HeavenlyR
        Support Expired

        I am not sure where this is…

         

    • #42652
      HeavenlyR
      Support Expired

      The 2FA should be deactivated for you, please try and let me know.

    • #42654
      Harry
      Support Expired

      Hi Helen,

      I turn off lazyload image function of Jetpack and now the image show https://tppr.me/j6YOJ

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #42656
        HeavenlyR
        Support Expired

        Thank you very much, how about the theme update doesn’t support the new version of PHP?

    • #42657
      Harry
      Support Expired

      Hi,

      You’re welcome!

      Our theme still support PHP version 7.4.x not have problem.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42735
      HeavenlyR
      Support Expired

      Hi, would you please update the theme for me? the update is available now but the last time I did it the whole website was messed up.

      appreciate it if you can do it please to make sure all is good!

    • #42737
      HeavenlyR
      Support Expired
      This reply has been marked as private.
    • #42745
      Harry
      Support Expired

      Hi,

      You can download plugin at and follow step to update theme with 1 click https://www.envato.com/lp/market-plugin/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42746
      HeavenlyR
      Support Expired

      Thanks for the reply, as I don’t have a good experience with this update, I appreciate if you can do it for me.

      REgards,

    • #42750
      Harry
      Support Expired

      Hi,

      You need login your Envato account to get token key, i don’t have your Envato account to do this. Let try it, in future it will easy with one click.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #42752
      HeavenlyR
      Support Expired

      I didnt understand, are you going to help me do this please?

    • #42753
      HeavenlyR
      Support Expired

      I am not a web developer, you sent me a link to do it. I will mess it up. please help to get this done and if you need any access or anything will grant you.

    • #42754
      HeavenlyR
      Support Expired

      I have followed the instruction and now it shows an error;

      Updating failed The theme is at the latest version….

      Can you confirm is the 2.1.7 is the latest version?

       

       

    • #42756
      Harry
      Support Expired

      Hi,

      Yes, the 2.1.7 is latest version.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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