Error establishing a database connection

[Markoandme]

Hello, I bought a product from you by Envato, it is the Gecko – Powerful Ajax WooCommerce Theme for WordPress and I am facing some problems with it a long time ago, practically since I installed it on the 21st of November, 2019. I tried to solve the problem in every way and nothing works. I checked with the support of plugins and also with the support of my server all possible ways to solve it. In my tests I deactivated all plugins including removing them permanently from the plugins folder leaving only the template but the problem persisted. Then I disable the template and the problem is gone. So we arrived at the conclusion, my hosting I and plugin supports that the problem would be the template. So I would also like to request your support to get a definitive resolution of the problem. Because I’m already 3 months late on my project because of this problem. Below is the printscreen I face when I try to edit, post new products, edit products, edit pages, customize my template or even a simple visit to my website. It is really a persistent and unbearable problem that can make me lose my customers. So now I´m asking for help from your support. Thank you a lot for your attention.

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[Harry]

Hi Marko,

Sorry because inconvenience.

I’m not sure why the issue have on your site. Please try plugin https://wordpress.org/plugins/advanced-database-cleaner/ and active plugin https://wordpress.org/plugins/really-simple-ssl/ on your site.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Markoandme]

I did what you told me to do but the problem persists 🙁
What more do you think I can do?
Thank you for your attention an support

[Harry]

Hi,

Please try follow this topic https://wordpress.stackexchange.com/questions/143354/error-establishing-a-database-connection-multi-site-with-subsite-dont-exisit or send us FTP account and check in “Set as private reply” We need check more before give you solution.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Markoandme]

This reply has been marked as private.

[Harry]

Hi Marko,

I check other theme it have same problem when edit any product many times not only our theme.

I enable debug mode on your site and it show error https://prnt.sc/s9qh43

Please follow this topic and contact to your hosting support to help you fix this.

https://stackoverflow.com/questions/11767487/disable-max-user-connections-limits

https://support.plesk.com/hc/en-us/articles/115002363114-How-to-modify-value-of-max-user-connections-for-MySQL-MariaDB-

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Markoandme]

I saw you are making chanages there and I did the same today and I discovered other thing also when woocommerce is deactivated I don´t have this problem…
Anyway I´ll talk again with my supporte server to see wich solution they have about all of it.
Thank you so much for your help and attention.
Best regards.

[Markoandme]

Markoandme wrote:

I saw you are making changes there and I did the same today and I discovered other thing also when woocommerce is deactivated I don´t have this problem… Anyway I´ll talk again with my supporte server to see wich solution they have about all of it. Thank you so much for your help and attention. Best regards.

[Author]

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