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Home › Forums › Themes Support › Claue › Facebook Pixel Question

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    • July 22, 2019 at 2:47 pm #32648
      ParaMar
      Support Expired

      Hi,

      I have used Facebook for Woocommerce plugin and I have a issue with AddToCart event. Even the event appears to be active in my Facebook Dashboard, it dosen’t record events and it is not detected by Facebook Pixel Helper Extension.

      Can anyone who met the same issue helping me to resolve it?

      Thank you a lot!

    • July 22, 2019 at 5:42 pm #32654
      Harry
      Support Expired

      Hi,

      Please go to WooCommerce > Settings > Products > Add to cart behavior and uncheck 2 last fields.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • July 22, 2019 at 5:53 pm #32656
      ParaMar
      Support Expired

      It works now but… after I made this setting the cart window that have appeared after a user add a product in cart has been disappeared and this will affect my conversion rate.

    • July 22, 2019 at 11:10 pm #32664
      Harry
      Support Expired

      Yes, because the Pixel tracking doesn’t support Ajax Add To Cart. Because Ajax Add to Cart doesn’t reload page or redirect.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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