Home Forums Themes Support Claue Flip Product Thumbnail & Check out page problem.

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    • #44390
      jacmiki
      Supported

      Hi,

      After i upgraded my wordpress, the Flip Product Thumbnail & check out page have some problem.

      Flip product doesn’t work and the check out page some customer have facing problem which the check out page disappear . but some customer can view , no problem with that… can help check and fix. ?

      You may refer to the attachment .

      Hope to hear from you soon..

      Attachments:
      You must be logged in to view attached files.
    • #44392
      Harry
      Supported

      Hi Jacmiki,

      Thank you for contact us.

      1. Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Enable Flip Product Thumbnail

      2. I Checked your site, the checkout page still work well https://tppr.me/DHrnvu please try clear cache on your site or open your site on Incognito Window.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44393
      jacmiki
      Supported

      Hi,

      1 – We already enable the flip product but seem it’s still no function on that. Kindly refer to the attachment as the screenshot.

       

      2 – The check out page, yes some people able to view it, but some people can’t, our few customers has feedback to us that, they can’t view it after logged in, can help to check into it ?

       

      Thanks.

      Attachments:
      You must be logged in to view attached files.
    • #44399
      Harry
      Supported

      Hi,

      I can’t access your site’s dashboard to check. Can you unlock my Ip 172.68.225.208 to access dashboard.

      Thanks

      • This reply was modified 1 month ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44401
      jacmiki
      Supported

      Hi,

       

      May i know where you from which country ?

       

      Thanks.

      • #44402
        Harry
        Supported

        I’m live in Viet Nam now.

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44403
      jacmiki
      Supported

      Hi,

      You may try again now, thanks.

    • #44404
      Harry
      Supported

      Hi,

      It now, I still can’t access your site’ dashboard.

      Please unlock my Ip 172.71.215.64

      Thanks

      • This reply was modified 4 weeks ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44407
      jacmiki
      Supported
      This reply has been marked as private.
    • #44409
      Harry
      Supported
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44420
      jacmiki
      Supported

      Hi,

      sorry for late reply, i found out the flip product doesn’t working might be is due to about the attribute / variations.

      When i set both color & size in attribute, the flip product no working, if only one either color / size, the flip product is working. So what can we do now? or you still need to access in to check ?

    • #44423
      Harry
      Supported

      Hi Jackimi,

      Sorry for late reply.

      I still need access your site to check issue. But you site blocked me.

      Can you unblock me to check your site?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44424
      jacmiki
      Supported

      Hi,

      Sure, just double confirm, is this still your IP: Ip 172.71.215.64 ?

    • #44426
      Harry
      Supported

      Hi,

      My Ip changed and it now 172.71.218.178

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44428
      jacmiki
      Supported
      This reply has been marked as private.
    • #44437
      Harry
      Supported

      Hi Jacmiki,

      I still can’t access your site’s dashboard.

      For the check out page, please check setting for javascript of WPRocket plugin.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44438
      jacmiki
      Supported

      Hi,

      just. double confirm, is this your IP : 172.71.218.178 ?

    • #44439
      jacmiki
      Supported

      Hi,

      Any update? my team need to double confirm and check.. thanks.

    • #44441
      Harry
      Supported

      Hi,

      My Ip Changed to 172.71.218.133

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44443
      jacmiki
      Supported

      Hi support,

      My team already unlock your IP: 172.71.218.133 ,  please have a try, and please update me, thanks

    • #44444
      Harry
      Supported

      Hi,

      I’m sorry my IP changed. Can you unblock Ip from Vietnam.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44445
      jacmiki
      Supported

      Hi support, could you please screenshot to me, which Error do you get when you can’t enter in to our backend ?

    • #44446
      Harry
      Supported

      Hi,

      Please check attach file for screenshot.

      Kind regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44448
      jacmiki
      Supported

      Hi Support,

      Would you mind try to access in? My team told me that already unlock the Vietnam IP, please get back to me if still can’t, thanks .

    • #44449
      Harry
      Supported

      Hi,

      I tried the access but still blocked

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44450
      jacmiki
      Supported

      Hi Support,

      Please try again now and update me, thanks.

    • #44451
      Harry
      Supported

      Hi Jacmiki,

      It now I can access your site.

      I see two version of Claue running on your site https://tppr.me/ZtPk8e

      Please backup your customize and move to child theme and delete old version.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44452
      jacmiki
      Supported

      Hi support,

      Alright, i will inform my team regarding this, beside that have you remove my shopping cart ? because my shopping cart suddenly disappeared., could you please check…  URGENT!

       

      Thanks..

    • #44453
      Harry
      Supported

      Hi,

      I see the code you or your team added

      https://tppr.me/QjsCjW

      I helped you remove the code
      .jas-icon-cart.pr to show cart icon.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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