Home Forums Themes Support Claue Flip Product Thumbnail & Check out page problem.

Viewing 47 reply threads
  • Author
    Posts
    • #44390
      jacmiki
      Supported

      Hi,

      After i upgraded my wordpress, the Flip Product Thumbnail & check out page have some problem.

      Flip product doesn’t work and the check out page some customer have facing problem which the check out page disappear . but some customer can view , no problem with that… can help check and fix. ?

      You may refer to the attachment .

      Hope to hear from you soon..

      Attachments:
      You must be logged in to view attached files.
    • #44392
      Harry
      Supported

      Hi Jacmiki,

      Thank you for contact us.

      1. Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Enable Flip Product Thumbnail

      2. I Checked your site, the checkout page still work well https://tppr.me/DHrnvu please try clear cache on your site or open your site on Incognito Window.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44393
      jacmiki
      Supported

      Hi,

      1 – We already enable the flip product but seem it’s still no function on that. Kindly refer to the attachment as the screenshot.

       

      2 – The check out page, yes some people able to view it, but some people can’t, our few customers has feedback to us that, they can’t view it after logged in, can help to check into it ?

       

      Thanks.

      Attachments:
      You must be logged in to view attached files.
    • #44399
      Harry
      Supported

      Hi,

      I can’t access your site’s dashboard to check. Can you unlock my Ip 172.68.225.208 to access dashboard.

      Thanks

      • This reply was modified 3 months, 3 weeks ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44401
      jacmiki
      Supported

      Hi,

       

      May i know where you from which country ?

       

      Thanks.

      • #44402
        Harry
        Supported

        I’m live in Viet Nam now.

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44403
      jacmiki
      Supported

      Hi,

      You may try again now, thanks.

    • #44404
      Harry
      Supported

      Hi,

      It now, I still can’t access your site’ dashboard.

      Please unlock my Ip 172.71.215.64

      Thanks

      • This reply was modified 3 months, 3 weeks ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44407
      jacmiki
      Supported
      This reply has been marked as private.
    • #44409
      Harry
      Supported
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44420
      jacmiki
      Supported

      Hi,

      sorry for late reply, i found out the flip product doesn’t working might be is due to about the attribute / variations.

      When i set both color & size in attribute, the flip product no working, if only one either color / size, the flip product is working. So what can we do now? or you still need to access in to check ?

    • #44423
      Harry
      Supported

      Hi Jackimi,

      Sorry for late reply.

      I still need access your site to check issue. But you site blocked me.

      Can you unblock me to check your site?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44424
      jacmiki
      Supported

      Hi,

      Sure, just double confirm, is this still your IP: Ip 172.71.215.64 ?

    • #44426
      Harry
      Supported

      Hi,

      My Ip changed and it now 172.71.218.178

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44428
      jacmiki
      Supported
      This reply has been marked as private.
    • #44437
      Harry
      Supported

      Hi Jacmiki,

      I still can’t access your site’s dashboard.

      For the check out page, please check setting for javascript of WPRocket plugin.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44438
      jacmiki
      Supported

      Hi,

      just. double confirm, is this your IP : 172.71.218.178 ?

    • #44439
      jacmiki
      Supported

      Hi,

      Any update? my team need to double confirm and check.. thanks.

    • #44441
      Harry
      Supported

      Hi,

      My Ip Changed to 172.71.218.133

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44443
      jacmiki
      Supported

      Hi support,

      My team already unlock your IP: 172.71.218.133 ,  please have a try, and please update me, thanks

    • #44444
      Harry
      Supported

      Hi,

      I’m sorry my IP changed. Can you unblock Ip from Vietnam.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44445
      jacmiki
      Supported

      Hi support, could you please screenshot to me, which Error do you get when you can’t enter in to our backend ?

    • #44446
      Harry
      Supported

      Hi,

      Please check attach file for screenshot.

      Kind regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44448
      jacmiki
      Supported

      Hi Support,

      Would you mind try to access in? My team told me that already unlock the Vietnam IP, please get back to me if still can’t, thanks .

    • #44449
      Harry
      Supported

      Hi,

      I tried the access but still blocked

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44450
      jacmiki
      Supported

      Hi Support,

      Please try again now and update me, thanks.

    • #44451
      Harry
      Supported

      Hi Jacmiki,

      It now I can access your site.

      I see two version of Claue running on your site https://tppr.me/ZtPk8e

      Please backup your customize and move to child theme and delete old version.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44452
      jacmiki
      Supported

      Hi support,

      Alright, i will inform my team regarding this, beside that have you remove my shopping cart ? because my shopping cart suddenly disappeared., could you please check…  URGENT!

       

      Thanks..

    • #44453
      Harry
      Supported

      Hi,

      I see the code you or your team added

      https://tppr.me/QjsCjW

      I helped you remove the code
      .jas-icon-cart.pr to show cart icon.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44454
      jacmiki
      Supported

      Hi Support,

      May i know why you remove the code? is it affect anything ? by the way, you put it back already right? thank you thank you.

      and my team already move to child theme and delete old version, so what’s the next?

      because i check the flip product still no working.

    • #44455
      Harry
      Supported

      The code hide the cart icon.

      Let me check and inform you if have any solution.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44456
      jacmiki
      Supported

      Hi support,

      Alright, please update me again regarding the flip product.

      Thank you so much.

      Hope to hear from you soon.

    • #44457
      Harry
      Supported

      Can you upload the child theme for me check the code you customize?

      The account doesn’t have permission to check the files of theme.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44458
      jacmiki
      Supported
      This reply has been marked as private.
    • #44459
      Harry
      Supported

      Hi,

      I check child theme but don’t see any customize code. Did your team edit Claue theme?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44460
      jacmiki
      Supported

      Hi Support,

      No, my team no do anything with the theme.

      I guess is the Attribute this part conflict, i found out if the product only put one color, the flip is working, if put more than one color, then is not working… maybe you can go for this way to check ?

      Hope to hear from you soon.

    • #44461
      Harry
      Supported

      Hi,

      I check on our site it has class “product-image-flip” https://tppr.me/sp4hJr

      But on your site it doesn’t has the class “product-image-flip”https://tppr.me/YLFxiE

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44462
      jacmiki
      Supported

      Hi Support,

      What we can do now? is it need to add on the code? if yes, what code should need to add on? and add on to where?

      Hope to hear from you soon.

    • #44463
      jacmiki
      Supported

      Hi support,

      Any update ?

    • #44464
      Harry
      Supported

      Hi,

      Please deactivate plugin one by one and check again.

      And give permission for “jacmiki” to full access for me can check, it now the account only can view, can edit code in backend.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44465
      jacmiki
      Supported

      Hi Support,

      As i know that ” jacmiki” is full access, you can’t edit the code might be is caused of the security.

      May i know which part code that you want to edit ?
      let me check with my team whether can disable the security plugin or not.

       

      Hope to hear from you soon.

    • #44466
      Harry
      Supported

      Hi,

      The account can’t to check the theme’s files.

      We only want to check if your team edit any file.

      Please try deactivate plugin one by one and check.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44467
      jacmiki
      Supported

      Hi Harry,
      I have turn off the security for you to view the themes and plugin editor from the backend.
      Can you check see is there any conflict.
      Thank you.

    • #44469
      jacmiki
      Supported

      Hi guys,
      Any findout?

      Regards.

    • #44470
      Harry
      Supported

      Hi,

      I’m sorry for late reply.

      Please try deactivate plugin ỏn by one and check again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44471
      jacmiki
      Supported
      This reply has been marked as private.
    • #44472
      Harry
      Supported

      Hi Jackimi,

      I’m sorry because inconvenience, we update our theme one year ago to fix color swatch on product listing page and disable flip thumbnail image to make product color’s image change when user click on any color https://tppr.me/JZcsDM

      I’m sorry about that feature not work with product color use color swatch

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #44473
      jacmiki
      Supported

      Hi Harry,
      Is there any chance to have new update to make the flip image work with color swatches again?

      Regards.

    • #44474
      Harry
      Supported

      I’m very sorry, it can’t to use both features, now it only use one.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

Viewing 47 reply threads

You must be logged in to reply to this topic.