Home › Forums › Themes Support › Claue › Flip Product Thumbnail & Check out page problem.

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  • Author
    Posts
    • March 24, 2024 at 6:20 pm #44390
      jacmiki
      Supported

      Hi,

      After i upgraded my wordpress, the Flip Product Thumbnail & check out page have some problem.

      Flip product doesn’t work and the check out page some customer have facing problem which the check out page disappear . but some customer can view , no problem with that… can help check and fix. ?

      You may refer to the attachment .

      Hope to hear from you soon..

      Attachments:
      You must be logged in to view attached files.
    • March 25, 2024 at 9:13 am #44392
      Harry
      Supported

      Hi Jacmiki,

      Thank you for contact us.

      1. Please go to Claue > Theme Option > WooCommerce > Product Listing Settings > Enable Flip Product Thumbnail

      2. I Checked your site, the checkout page still work well https://tppr.me/DHrnvu please try clear cache on your site or open your site on Incognito Window.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 25, 2024 at 1:07 pm #44393
      jacmiki
      Supported

      Hi,

      1 – We already enable the flip product but seem it’s still no function on that. Kindly refer to the attachment as the screenshot.

       

      2 – The check out page, yes some people able to view it, but some people can’t, our few customers has feedback to us that, they can’t view it after logged in, can help to check into it ?

       

      Thanks.

      Attachments:
      You must be logged in to view attached files.
    • March 26, 2024 at 8:42 am #44399
      Harry
      Supported

      Hi,

      I can’t access your site’s dashboard to check. Can you unlock my Ip 172.68.225.208 to access dashboard.

      Thanks

      • This reply was modified 1 month ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 26, 2024 at 10:11 am #44401
      jacmiki
      Supported

      Hi,

       

      May i know where you from which country ?

       

      Thanks.

      • March 26, 2024 at 10:23 am #44402
        Harry
        Supported

        I’m live in Viet Nam now.

        Harry
        Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 27, 2024 at 2:30 pm #44403
      jacmiki
      Supported

      Hi,

      You may try again now, thanks.

    • March 27, 2024 at 10:55 pm #44404
      Harry
      Supported

      Hi,

      It now, I still can’t access your site’ dashboard.

      Please unlock my Ip 172.71.215.64

      Thanks

      • This reply was modified 1 month ago by Harry.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • March 28, 2024 at 3:05 pm #44407
      jacmiki
      Supported
      This reply has been marked as private.
    • March 28, 2024 at 10:16 pm #44409
      Harry
      Supported
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 15, 2024 at 4:35 pm #44420
      jacmiki
      Supported

      Hi,

      sorry for late reply, i found out the flip product doesn’t working might be is due to about the attribute / variations.

      When i set both color & size in attribute, the flip product no working, if only one either color / size, the flip product is working. So what can we do now? or you still need to access in to check ?

    • April 17, 2024 at 12:37 am #44423
      Harry
      Supported

      Hi Jackimi,

      Sorry for late reply.

      I still need access your site to check issue. But you site blocked me.

      Can you unblock me to check your site?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 17, 2024 at 9:43 am #44424
      jacmiki
      Supported

      Hi,

      Sure, just double confirm, is this still your IP: Ip 172.71.215.64 ?

    • April 17, 2024 at 9:53 am #44426
      Harry
      Supported

      Hi,

      My Ip changed and it now 172.71.218.178

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 18, 2024 at 1:31 pm #44428
      jacmiki
      Supported
      This reply has been marked as private.
    • April 19, 2024 at 12:04 am #44437
      Harry
      Supported

      Hi Jacmiki,

      I still can’t access your site’s dashboard.

      For the check out page, please check setting for javascript of WPRocket plugin.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 19, 2024 at 11:32 am #44438
      jacmiki
      Supported

      Hi,

      just. double confirm, is this your IP : 172.71.218.178 ?

    • April 20, 2024 at 8:44 am #44439
      jacmiki
      Supported

      Hi,

      Any update? my team need to double confirm and check.. thanks.

    • April 20, 2024 at 10:55 pm #44441
      Harry
      Supported

      Hi,

      My Ip Changed to 172.71.218.133

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 22, 2024 at 3:51 pm #44443
      jacmiki
      Supported

      Hi support,

      My team already unlock your IP: 172.71.218.133 ,  please have a try, and please update me, thanks

    • April 22, 2024 at 5:08 pm #44444
      Harry
      Supported

      Hi,

      I’m sorry my IP changed. Can you unblock Ip from Vietnam.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 23, 2024 at 1:11 pm #44445
      jacmiki
      Supported

      Hi support, could you please screenshot to me, which Error do you get when you can’t enter in to our backend ?

    • April 24, 2024 at 8:20 pm #44446
      Harry
      Supported

      Hi,

      Please check attach file for screenshot.

      Kind regards

      Attachments:
      You must be logged in to view attached files.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 24, 2024 at 8:37 pm #44448
      jacmiki
      Supported

      Hi Support,

      Would you mind try to access in? My team told me that already unlock the Vietnam IP, please get back to me if still can’t, thanks .

    • April 24, 2024 at 8:47 pm #44449
      Harry
      Supported

      Hi,

      I tried the access but still blocked

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 25, 2024 at 4:48 pm #44450
      jacmiki
      Supported

      Hi Support,

      Please try again now and update me, thanks.

    • April 25, 2024 at 5:28 pm #44451
      Harry
      Supported

      Hi Jacmiki,

      It now I can access your site.

      I see two version of Claue running on your site https://tppr.me/ZtPk8e

      Please backup your customize and move to child theme and delete old version.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 25, 2024 at 9:35 pm #44452
      jacmiki
      Supported

      Hi support,

      Alright, i will inform my team regarding this, beside that have you remove my shopping cart ? because my shopping cart suddenly disappeared., could you please check…  URGENT!

       

      Thanks..

    • April 25, 2024 at 9:51 pm #44453
      Harry
      Supported

      Hi,

      I see the code you or your team added

      https://tppr.me/QjsCjW

      I helped you remove the code
      .jas-icon-cart.pr to show cart icon.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 25, 2024 at 10:03 pm #44454
      jacmiki
      Supported

      Hi Support,

      May i know why you remove the code? is it affect anything ? by the way, you put it back already right? thank you thank you.

      and my team already move to child theme and delete old version, so what’s the next?

      because i check the flip product still no working.

    • April 25, 2024 at 10:22 pm #44455
      Harry
      Supported

      The code hide the cart icon.

      Let me check and inform you if have any solution.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 25, 2024 at 10:33 pm #44456
      jacmiki
      Supported

      Hi support,

      Alright, please update me again regarding the flip product.

      Thank you so much.

      Hope to hear from you soon.

    • April 25, 2024 at 11:22 pm #44457
      Harry
      Supported

      Can you upload the child theme for me check the code you customize?

      The account doesn’t have permission to check the files of theme.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 26, 2024 at 1:27 pm #44458
      jacmiki
      Supported
      This reply has been marked as private.
    • April 26, 2024 at 9:08 pm #44459
      Harry
      Supported

      Hi,

      I check child theme but don’t see any customize code. Did your team edit Claue theme?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 26, 2024 at 9:46 pm #44460
      jacmiki
      Supported

      Hi Support,

      No, my team no do anything with the theme.

      I guess is the Attribute this part conflict, i found out if the product only put one color, the flip is working, if put more than one color, then is not working… maybe you can go for this way to check ?

      Hope to hear from you soon.

    • April 27, 2024 at 1:08 am #44461
      Harry
      Supported

      Hi,

      I check on our site it has class “product-image-flip” https://tppr.me/sp4hJr

      But on your site it doesn’t has the class “product-image-flip”https://tppr.me/YLFxiE

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • April 27, 2024 at 7:06 am #44462
      jacmiki
      Supported

      Hi Support,

      What we can do now? is it need to add on the code? if yes, what code should need to add on? and add on to where?

      Hope to hear from you soon.

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